Customer Experience Associate
1 month ago
Job Description
Job Description
Company Profile:
The Baerlocher group of companies is one of the world's leading additive suppliers, drawing on experience from more than 200 years of company history. We are known as a leading producer of additives developed for the processing of PVC and SPA products. The company provides solutions for window profiles, pipes, cables, floorings, foils, films and many other applications with a focus on offering a wide range of innovative additives that meet the highest requirements in terms of efficiency, sustainability, and finished product quality.
Job Summary:
Baerlocher USA headquartered in Cincinnati, OH is looking for an energetic and detail-oriented member of the commercial team as part of the customer service group. This position is responsible for day-to-day management of orders, inquiries, and relationships with current and prospective customers.
Duties/Responsibilities:
Answer incoming customer calls, emails, and faxes
Receive and enter customer orders
Communicate with production, lab, warehouse, and other departments to ensure orders are shipped on time
Schedule carriers to pick up customer orders
Create shipping paperwork for the warehouse and carriers
Maintain current account information
Invoice each order and send the invoice to the customer
Work in conjunction with Account Managers to help sell additional products and services to customers
Serves as a key contact for customers regarding orders and responds to customer inquiries in a timely manner
Required Skills/Abilities:
Ability to foster good working relationships with customers, account managers, and other departments within the organization
Exhibits appropriate tone in both written and oral communication with internal and external customers
Builds partnerships with account managers, customer contacts, and other departments to meet customer needs and expectations
Collaborates with senior customer experience specialist and customer experience manager to build and deliver solutions that meet customer needs and expectations
Builds strong internal network across various functional groups
Excellent verbal and written communication skills
Proficient with the Microsoft suite of applications
A strong work ethic with the ability to take initiative and work under pressure
Education/Relevant Industry Experience
Minimum:
High School Diploma and 2-years relevant professional experience, or Associate degree
Proficient with the Microsoft suite of applications
Strongly Desired:
Working knowledge of SAP
Experience with CRM (Customer Relationship Management) system
Physical Requirements:
Prolonged periods of sitting at a desk
Benefits:
Competitive base salary
Yearly bonus
Paid vacation
14 paid holidays
Health, dental, and vision plans
Company paid life insurance, short term disability, and long term disability
401(k) with company matching contribution
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