![Insight Global](https://media.trabajo.org/img/noimg.jpg)
Customer Success Manager_
4 weeks ago
Job Description We're looking for a customer-centric Customer Success Lead that's comfortable operating in an environment where they need to build their own processes from the ground up. They will be a founding member of the Customer Success function and will work directly with the founding team. This role requires a strategic thinker who can manage and grow our customer success team, build strong relationships with customers, and implement processes that enhance customer satisfaction and retention. Reporting directly to the COO, this role is crucial in building our customer success function from the ground up. The successful candidate will play a pivotal role in shaping our customer success strategies and initiatives, ensuring our clients achieve their goals and derive maximum value from our products and services. This is an exceptional opportunity for someone with a growth mindset and experience in the DTC eCommerce sector. Key Responsibilities: * Strategy Development and Implementation: o Develop and implement a comprehensive customer success strategy aligned with our business goals. o Define key performance indicators (KPIs) to measure customer success and satisfaction. o Create and manage customer success playbooks and processes to ensure a consistent and scalable approach. * Customer Relationship Management: o Manage a portfolio of accounts o Build and maintain strong, long-lasting relationships with key customers. o Act as the main point of contact for customer inquiries, concerns, and escalations. o Conduct regular check-ins with customers to ensure they are achieving their desired outcomes. * Customer Onboarding and Training: o Develop and manage both custom and standard customer onboardings to ensure a smooth transition to our products and services. o Create and deliver training materials and sessions to help customers maximize their use of our products. * Retention and Expansion: o Implement strategies to increase customer retention and reduce churn. o Identify opportunities for account growth and upsell additional products and services. o Monitor customer health metrics and proactively address potential issues. * Customer Feedback and Advocacy: o Serve as the voice of the customer within Revenue Roll, advocating for their needs and interests. o Collaborate with the product and engineering teams to communicate customer feedback and influence product development. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: om/workforce-privacy-policy/ . Skills and Requirements -Klaviyo -Shopify -Ecommerce background -Entrepreneurial mindset, grit and the ability to operate in an ever-changing environment. -3+ years in a customer success role within the DTC eCommerce sector. -Demonstrated ability to build and scale a customer success function from the ground up. -Strong interpersonal and communication skills, with the ability to build rapport and trust with customers. -Strong leadership skills with experience managing and growing a team. -Excellent problem-solving skills and a proactive approach to addressing customer needs. -Analytical mindset with the ability to interpret customer data and make data-driven decisions. -Familiarity with customer success software and tools is a plus. null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.
-
Customer Success Manager_
4 weeks ago
New York, United States Justworks Full timeCustomer Success Manager at Justworks (View all jobs) New York, New York Who We Are At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our...
-
Testing
3 months ago
New York, United States Customer Success Full timeJob DescriptionJob DescriptionTEST JOB NOT A REAL JOB TEST JOB NOT A REAL JOB TEST JOB NOT A REAL JOB TEST JOB NOT A REAL JOB TEST JOB NOT A REAL JOB TEST JOB NOT A REAL JOB TEST JOB NOT A REAL JOB TEST JOB NOT A REAL JOBTEST JOB NOT A REAL JOB TEST JOB NOT A REAL JOB v b v v
-
Head of Customer Success
4 weeks ago
New York, United States Perchwell Full timeLocation - New York Office Type - Full time Department - Customer Success Compensation $170K - $215K - Offers Equity **Who We Are** Perchwell is the premier workflow software and data platform for real estate professionals and consumers. Based on the industry’s foundational data, Perchwell builds a modern software suite to empower real estate...
-
Head of Customer Success
4 weeks ago
New York, United States Agio, Inc. Full timeAgio is a hybrid managed IT and cybersecurity provider servicing the financial services, health care and payments industries. The company has extensive experience supporting the alternative investment space, specializing in hedge funds, private equity firms and asset managers. Agio offers technology hosting, monitoring, management, helpdesk, disaster...
-
Customer Success Manager
1 month ago
New York, United States Neota Full timeCandidate sought for a customer-facing leader within a growing software company. Neota is a no-code automation cloud platform that allows our customers to build and deploy bespoke expert automation system applications, without knowing how to code. We primarily work in the legal space, with top law firms, large corporations and educational institutions as our...
-
Customer Success Manager
2 months ago
New York, United States Neota Full timeJob DescriptionJob DescriptionCandidate sought for a customer-facing leader within a growing software company. Neota is a no-code automation cloud platform that allows our customers to build and deploy bespoke expert automation system applications, without knowing how to code. We primarily work in the legal space, with top law firms, large corporations and...
-
Customer Success Specialist
1 week ago
New York, United States Thynx Labs Pvt Ltd Full timeWe are looking for a Customer Success Specialist who can develop and maintain long-term business relationships by serving as an internal advocate and client liaison for our organisation. As Customer Success Specialist you will help craft the company's customer success strategies, building strong relationships with customers and collaborating with...
-
Customer Success Associate
5 days ago
New York, United States Atrium Staffing Full timeAbout Atrium: What you do matters. As a people-centric organization, we foster an environment of collaboration, high performance and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team. Client Overview: Our client, a well-known product consumer company, is seeking a dynamic Customer...
-
Customer Success Manager
1 month ago
New York, United States Thoughtly Full timeJob DescriptionJob DescriptionCustomer Success ManagerLocation: Hybrid (Greenwich Village, NYC)JOIN US IN BUILDING THE FUTURE OF AI AGENTS.Hi 👋 – we're Thoughtly, the easiest way for businesses to build AI agents to handle their phone calls. We're backed by top investors and partners from New York to San Francisco. This is your opportunity to...
-
Customer Success Manager
2 months ago
New York, United States EXPLO Full timeCustomer Success Manager Explo is looking for a Customer Success Manager to help manage and expand current accounts, while building the foundation for our Customer Success Organization as the first Customer Success hire at the company. You should be passionate about working with customers, have a interest in developing processes, and potentially building a...
-
Customer Success Consultant
4 weeks ago
New York, United States augmentjobs Full timeJob DescriptionJob DescriptionWe are seeking a dedicated and customer-focused Customer Success Consultant to join our team full-time. As a Customer Success Consultant, you will be responsible for ensuring our clients achieve maximum value from our products or services. You will serve as a trusted advisor, building strong relationships with clients,...
-
Customer Success Manager
1 week ago
New York, United States Zoomin Full timeZoomin, based in Tel Aviv, New York and London, backed by top investors including General Atlantic, Bessemer, Salesforce Ventures and Viola Growth, is the leading knowledge orchestration platform, empowering enterprise customers to independently use products to their greatest potential. Zoomin delivers the most relevant, personalized product answers to each...
-
Customer Success Manager
2 months ago
New York, United States Zoomin Full timeZoomin, based in Tel Aviv, New York and London, backed by top investors including General Atlantic, Bessemer, Salesforce Ventures and Viola Growth, is the leading knowledge orchestration platform, empowering enterprise customers to independently use products to their greatest potential. Zoomin delivers the most relevant, personalized product answers to each...
-
Customer Success Manager
2 months ago
New York, United States Zoomin Full timeZoomin, based in Tel Aviv, New York and London, backed by top investors including General Atlantic, Bessemer, Salesforce Ventures and Viola Growth, is the leading knowledge orchestration platform, empowering enterprise customers to independently use products to their greatest potential. Zoomin delivers the most relevant, personalized product answers to each...
-
Customer Success Manager
4 days ago
New York, United States Zoomin Full timeZoomin, based in Tel Aviv, New York and London, backed by top investors including General Atlantic, Bessemer, Salesforce Ventures and Viola Growth, is the leading knowledge orchestration platform, empowering enterprise customers to independently use products to their greatest potential. Zoomin delivers the most relevant, personalized product answers to each...
-
Customer Success Manager
1 month ago
New York, United States Trace One Full timeTrace One is a global leader in Product lifecycle management (PLM) and compliance solutions within the process manufacturing and retail CPG space. With more than 30 years of industry expertise, we deliver innovative and scalable solutions that support the entire product manufacturing lifecycle and equip our customers to thrive in new markets. Serving more...
-
Manager, Customer Success
2 weeks ago
New York, United States Radicle Health Full timeAbout Radicle Health Radicle Health is a collection of human services software companies created and designed to foster collaboration and experimentation across our teams so that we can collectively better serve our communities. We believe technology is at the root of success in the human services sector, but that no single system can meet the needs of every...
-
Customer Success Manager
6 days ago
New York, United States Zoomin Full timeZoomin, based in Tel Aviv, New York and London, backed by top investors including General Atlantic, Bessemer, Salesforce Ventures and Viola Growth, is the leading knowledge orchestration platform, empowering enterprise customers to independently use products to their greatest potential. Zoomin delivers the most relevant, personalized product answers to each...
-
Customer Success Manager
5 days ago
New York, United States Zoomin Full timeZoomin, based in Tel Aviv, New York and London, backed by top investors including General Atlantic, Bessemer, Salesforce Ventures and Viola Growth, is the leading knowledge orchestration platform, empowering enterprise customers to independently use products to their greatest potential. Zoomin delivers the most relevant, personalized product answers to each...
-
Customer Success Manager
2 weeks ago
New York, United States Trace One Full timeTrace One is a global leader in Product lifecycle management (PLM) and compliance solutions within the process manufacturing and retail CPG space. With more than 30 years of industry expertise, we deliver innovative and scalable solutions that support the entire product manufacturing lifecycle and equip our customers to thrive in new markets. Serving more...