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Customer Success Manager
2 weeks ago
New York, United States ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeThe Company:Globally established, best-in-class solution, providing a social & email management platform.AI-powered to optimise everything the user does. It can even run campaigns completely autonomously.A recognised SaaS platform with a positive social and economic impact!The Opportunity:Reporting directly to the COO, you’ll be joining a small, but...
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Customer Success Manager
2 weeks ago
New York, United States ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeThe Company:Globally established, best-in-class solution, providing a social & email management platform.AI-powered to optimise everything the user does. It can even run campaigns completely autonomously.A recognised SaaS platform with a positive social and economic impact!The Opportunity:Reporting directly to the COO, you’ll be joining a small, but...
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Testing
5 months ago
New York, United States Customer Success Full timeJob DescriptionJob DescriptionTEST JOB NOT A REAL JOB TEST JOB NOT A REAL JOB TEST JOB NOT A REAL JOB TEST JOB NOT A REAL JOB TEST JOB NOT A REAL JOB TEST JOB NOT A REAL JOB TEST JOB NOT A REAL JOB TEST JOB NOT A REAL JOBTEST JOB NOT A REAL JOB TEST JOB NOT A REAL JOB v b v v
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Customer Success Manager
2 weeks ago
New York, United States Neota Full timeCandidate sought for a customer-facing leader within a growing software company. Neota is a no-code automation cloud platform that allows our customers to build and deploy bespoke expert automation system applications, without knowing how to code. We primarily work in the legal space, with top law firms, large corporations, and educational institutions as...
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Customer Success Manager
3 weeks ago
New York, United States Neota Full timeJob DescriptionJob DescriptionCandidate sought for a customer-facing leader within a growing software company. Neota is a no-code automation cloud platform that allows our customers to build and deploy bespoke expert automation system applications, without knowing how to code. We primarily work in the legal space, with top law firms, large corporations and...
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Customer Success Manager
3 months ago
New York, United States Neota Full timeCandidate sought for a customer-facing leader within a growing software company. Neota is a no-code automation cloud platform that allows our customers to build and deploy bespoke expert automation system applications, without knowing how to code. We primarily work in the legal space, with top law firms, large corporations and educational institutions as our...
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Customer Success Manager
3 months ago
New York, United States Neota Full timeJob DescriptionJob DescriptionCandidate sought for a customer-facing leader within a growing software company. Neota is a no-code automation cloud platform that allows our customers to build and deploy bespoke expert automation system applications, without knowing how to code. We primarily work in the legal space, with top law firms, large corporations and...
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Customer Success Specialist
2 months ago
New York, United States Thynx Labs Pvt Ltd Full timeWe are looking for a Customer Success Specialist who can develop and maintain long-term business relationships by serving as an internal advocate and client liaison for our organisation. As Customer Success Specialist you will help craft the company's customer success strategies, building strong relationships with customers and collaborating with...
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Customer Success Executive
4 days ago
New York, New York, United States Perchwell Full timeAbout Us Perchwell is a cutting-edge data and workflow platform tailored for real estate professionals and consumers. Leveraging foundational industry data, Perchwell develops a modern software suite designed to empower real estate professionals to excel in their work, deliver exceptional service to their clients, and expand their businesses. Supported by...
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Head of Customer Success
3 weeks ago
New York, United States Trevose Partners Limited Full timeA leading private markets investment platform is looking to hire a Head of CS to stand up their Customer Success org. On behalf of our client, an innovative financial technology company, we are seeking an experienced Head of Customer Success to lead their evolving customer engagement strategy. About Our Client: Our client is a pioneering fintech firm...
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Customer Success Manager
1 month ago
New York, New York, United States Recharge Payments Full timeOverviewThe Customer Success Department at Recharge is looking for a New York City-area Customer Success Manager who is driven, resourceful, and will use their consultative, critical thinking, and people skills to support our Recharge Merchant customers. The Customer Success team is critical to the success of our business, and by working with a portfolio of...
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Customer Success Manager
1 month ago
New York, United States Zoomin Full timeZoomin, based in Tel Aviv, New York and London, backed by top investors including General Atlantic, Bessemer, Salesforce Ventures and Viola Growth, is the leading knowledge orchestration platform, empowering enterprise customers to independently use products to their greatest potential. Zoomin delivers the most relevant, personalized product answers to each...
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Customer Success Manager
2 months ago
New York, United States Zoomin Full timeZoomin, based in Tel Aviv, New York and London, backed by top investors including General Atlantic, Bessemer, Salesforce Ventures and Viola Growth, is the leading knowledge orchestration platform, empowering enterprise customers to independently use products to their greatest potential. Zoomin delivers the most relevant, personalized product answers to each...
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Customer Success Manager
2 months ago
New York, United States Zoomin Full timeZoomin, based in Tel Aviv, New York and London, backed by top investors including General Atlantic, Bessemer, Salesforce Ventures and Viola Growth, is the leading knowledge orchestration platform, empowering enterprise customers to independently use products to their greatest potential. Zoomin delivers the most relevant, personalized product answers to each...
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Customer Success Manager
2 months ago
New York, New York, United States CreatorIQ Full timeCustomer Success ManagerAs a Customer Success Manager, you will serve as the primary liaison with a diverse portfolio of high-value customers, helping them set and achieve their influencer marketing goals using CreatorIQ software and services. You'll build personal relationships with multiple stakeholders, earning their trust and respect through your...
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Customer Success Manager
1 month ago
New York, United States FlowX Full timeFlowX is a leading provider of AI-powered application modernization solutions, dedicated to expediting the digital transformation journey for global financial institutions. Through its innovative solutions, clients realize swift ROI, substantial cost savings, and unlock new revenue opportunities. Recently, FlowX secured the largest Series A funding round for...
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Customer Success Manager
3 weeks ago
New York, United States FlowX Full timeJob DescriptionJob DescriptionFlowX is a leading provider of AI-powered application modernization solutions, dedicated to expediting the digital transformation journey for global financial institutions. Through its innovative solutions, clients realize swift ROI, substantial cost savings, and unlock new revenue opportunities. Recently, FlowX secured the...
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Customer Success Manager
1 month ago
New York, United States FlowX Full timeJob DescriptionJob DescriptionFlowX is a leading provider of AI-powered application modernization solutions, dedicated to expediting the digital transformation journey for global financial institutions. Through its innovative solutions, clients realize swift ROI, substantial cost savings, and unlock new revenue opportunities. Recently, FlowX secured the...
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Customer Success Associate
3 weeks ago
New York, United States Atrium Staffing Full timeAbout Atrium: What you do matters. As a people-centric organization, we foster an environment of collaboration, high-performance and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team. Client Overview: Our client, a well-known product consumer company, is seeking a dynamic...
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Customer Success Manager
3 months ago
New York, United States Brightflag Full timeThe Opportunity Brightflag is the fastest growing company in the legal tech space and the #1 rated enterprise legal management product on G2. We're bringing a trailblazing product, which is truly differentiated, to a fast growing market. And we are continuing to invest heavily in product and customer success. This means that our customer success teams...
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Customer Success Manager_
2 months ago
Customer Success Manager at Justworks (View all jobs) New York, New York Who We Are At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people. We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you. We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team. Our Values (ustworks.com/careers#values) If this sounds like you, you’ll fit right in. Who You Are You are a customer fanatic with a proven track record of going above and beyond for your customers You are consultative and innovative in your thinking, and enjoy figuring out how to drive customer satisfaction while increasing Justworks revenue. You thrive in a fast-paced startup environment and have a passion for lifelong learning. You are a great listener who is able to see the bigger picture and simplify complex concepts into clear, easy-to-understand solutions. You are an advocate who is not afraid to ask questions, find and capitalize on new revenue opportunities, and partner with others to effect change As a Customer Success Manager, you will develop strong relationships with your customers and ensure their long-term success on the Justworks platform. You will work as an extension of their teams. Customer Success Managers are the customer’s voice here at Justworks. They are also the face of the Justworks brand to our customers, and by finding new, win-win opportunities, catalyze company growth. Needless to say, Customer Success Managers play a vital role at Justworks, and we are building a world-class team Your Success Profile What You Will Work On + Engage and develop relationships with administrators and executives to develop an understanding of our customer's business objectives and needs to consistently demonstrate value throughout the customer journey. + Proactively ensures customer satisfaction and drives value through routine interactions and business reviews + Monitors and identifies customers that are at risk to initiate retention strategies proactively + Promotes new key products, benefits, and program initiatives to the customer + Provide expert-level guidance to customers around Justworks' continually expanding product and service offerings, identifying, qualifying, and facilitating new sales opportunities + Identifies opportunities to create Justworks advocates by promoting referral programs and other engagement incentives + Advocates for the customer by highlighting and communicating trends, challenges, and other feedback to internal Justworks teams + Acts as the primary liaison or steward between the customer, Justworks, and third parties serving as a strategic partner and facilitating introductions when needed + Conduct conversations for Health Insurance Renewals and End Of Year and then drive completion in partnership with Customer Success Operations Specialists + Partner with Customer Success Operations Specialists to explain complicated concepts (related to health insurance, compliance, taxes, etc.) in simple, user-friendly terms as needed + Organize and project manage complex issues internally to ensure the success of the customer on the platform + Display a high level of professionalism and compassion when working with each account on sensitive matters + Other duties as needed based on department and/or organizational needs How You Will Do Your Work As a Customer Success Manager, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies: + Consultative - takes an approach that focuses on building relationships with others, understanding their problems, and developing solutions to their challenges through open-ended questions and active listening. + Taking responsibility - being accountable, being committed, and accepting ownership for one's decisions, actions, and behavior. + Adaptability - the ability to adjust your approach or actions in response to changes in your external environment. + Solution-oriented - identifies the source of a question or challenge and provides the right, or a better, way of doing things. + Curious - the innate desire to learn, grow and understand. In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for: + Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others. + Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others. + Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude. + Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example. + Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.” Qualifications + Minimum of 2-4 years of professional experience in account management, relationship management, customer success, or a complex customer service environment + Experience in healthcare, HR, or insurance industries preferred + Experience in HR Tech/SaaS is a plus + Excellent organizational, written, and verbal communication skills + Strong attention to detail with the ability to manage competing priorities and multi-task + Demonstrated track record of a passion for Customer Success and driving retention strategies + Aptitude to be consultative and innovative when problem-solving + Ability to work as part of a team and be resourceful and adaptable The base wage range for this position based in our New York City Office is targeted at $36.06 to $39.67 per hour. #LI-Hybrid #LI-JT1 Actual compensation is based on multiple factors that are unique to each candidate, including and not limited to skill set, level of relevant experience, and specific work location. Salary ranges for positions based in other locations may differ based on the cost of labor in that location. For more information about Justworks’ Total Reward Philosophy, including all of the perks and benefits we are proud to offer our team members, please visit Total Rewards @ Justworks (ustworks.com/careers#total-reward-philosophy) . Diversity At Justworks Justworks is committed to maintaining a workplace where diversity of identity, culture, and life experience is the norm and is celebrated authentically and respected consistently. Diversity in our work, our people, and our product drives creativity and innovation, entrepreneurial leadership and integrity, competitiveness, and collaboration throughout our business and in the market. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our customers. We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital or familial status, disability, pregnancy, gender identity or expression, veteran status, genetic information, or any other legally protected status. Justworks is fully dedicated to providing necessary support to candidates with disabilities who may require reasonable accommodations. We also provide reasonable accommodations to employees based on their sincerely held religious beliefs, as well as for other covered reasons consistent with applicable federal, state, and local laws. If you're in need of a reasonable accommodation, please reach out to us at accommodations@justworks.com. Your comfort and success matter to us, and we're here to ensure an inclusive experience. Our DEIB Report and Our DEI Commitment (om/blog/black-lives-matter-90-days-later)