Manager Risk- Full Time
2 months ago
JOB SUMMARY:
The Risk Manager is responsible for assisting the Director of Risk Management with planning, directing, coordinating, controlling, and staffing all Risk Management activities for Caesars and Harrah's Atlantic City. Ensures compliance with OSHA, EPA, State, Local and Federal regulations.
DIRECTLY SUPERVISES:
Administrator Safety*
*Dual Property CAC/HAC
KEY JOB FUNCTIONS:
- Will assist in the organization and maintains the company's Risk Management Program at both Caesars and Harrah's Atlantic City, by working directly with the Safety Administrators to ensure guests who have submitted complaints, and/or were involved in accidents are addressed accordingly.
- Ensures proactive engagement on the part of Risk Management staff and the program to minimize guest accidents.
- Acts as the primary contact between the Director of Risk Management and Safety Administrators
- Responsible for implementing all written and verbal directives of the Director of Risk Management.
- Responsible for the department function and personnel, identifying and developing solutions for safety related concerns and proactively seeking processes to mitigate loss.
- Works with Safety Administrator to manage and maintain all safety equipment and supplies necessary for an effective and efficient operation.
- Responsible for monitoring, supervision and distribution of work assignments to staff and contract (third party) labor.
- Work with insurance carrier and/or third-party administrators; be familiar with coverage policies.
- Works with the Director and with all applicable Vendors in the handling and resolving property and casualty claims and assist in the administration of the Emergency Response Plan and Business Continuity Plan for Caesars and Harrah's Atlantic City.
- Ensures compliance with OSHA, EPA, State, Local and Federal regulations.
- Coaches and motivates staff in meeting performance standards and provides support to staff in meeting and exceeding productivity goals.
- Ensure that unsafe conditions affecting guests are identified and corrected promptly.
- Reviews all accidents and incidents involving guests.
- Conduct investigations of all reported guest claims to minimize liability to the company.
- Collects and secures evidence, such as photographs, statements from guests and witnesses if necessary.
- Evaluate and medical reports and billing.
- Analyze investigations to ascertain causes and recommend preventative measures.
- Participate in settlement negotiations with guests and/or their counsel.
- Coordinate/follow-up/respond to guest claims.
- Oversee accurate and prompt payment of guest claims.
- Compile and distribute required accident reports. Maintain files and records to include guest accidents, injuries and claims.
- Draft letters to guests and/or their counsel explaining approval or denial of claim.
- Ensures staff is well informed of all procedural changes and upcoming events.
- Responsible for interviewing, the onboarding process and maintains accurate employee and payroll records; ensures all Performance Appraisal Reviews are completed, CIP's and Disciplinary Actions are submitted timely.
- Ensure all staff members maintain the highest possible levels of employee morale and departmental productivity
- May perform other duties as assigned.
College degree in Business, Criminal Justice, Risk Management/Finance field or equivalent experience preferred. Minimum 2 years' experience in Hotel / Casino Leadership rolls preferred.
QUALIFICATIONS:
- Strong background in gaming industry, Safety, and Insurance preferred.
- Strong computer knowledge of word, Excel, PowerPoint required.
- Knowledge of laws and regulations affecting casualty claims preferred.
- Understanding of OSHA regulation and compliance necessary.
- Strong leadership and interpersonal skills required.
- Strong verbal and written communication skills required.
- Strong guest relations skills are required
WORK ENVIRONMENT:
Must be able to work and stand inside and outside, sometimes in heat in excess of 105°F or cold as low as 10°F. Must be able to respond calmly in crisis and stressful situations. Must be able to work independently. Must be able to stoop, bend, jump, twist, crouch, grip, carry heavy loads, and maneuver quickly on level surfaces, as well as, up and down stairs. Must be able to make rational decisions when handling guest and employee issues. Must be able to see and remember the specific details of incidents and persons. Must be able to give court testimony when necessary and write detailed reports. Responds to visual and aural cues. Must be able to read, write, speak, and understand English. Must be able to tolerate areas containing second-hand smoke, high noise levels, bright lights, and dust.
Disclaimer
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
About Us
Caesars Entertainment is the most prominent brand in gaming in the Atlantic City region, with three leading resorts including Tropicana Atlantic City, Caesars Atlantic City, and Harrah's Resort. Caesars' Atlantic City Empire, and its iconic brand of hospitality, has celebrated over 40 years of success in the community which it serves. From Caesars and Tropicana, situated beachside on the world-famous Atlantic City Boardwalk, to Harrah's Resort, located in the City's sophisticated Marina District, Caesars Entertainment is committed to offering its guests exceptional service and memorable experiences on every visit. As the largest employer in Atlantic County, New Jersey, Caesars' legacy is deeply-rooted in its commitment to the community and its team members, helping to make Atlantic City great place to both work and play.
Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices.
The below statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position.
The Company reserves the right to make changes to the job description whenever necessary.
As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.
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