iGaming Senior Risk Analyst

7 days ago


Atlantic City, United States Ocean Casino Resort Full time
Job DescriptionJob Description

About the Role

The iGaming Risk analyst role is responsible for the delivery of analytical and risk-based reviews while using non-bias approaches, tools, and reporting on risk for the iGaming department. The role is responsible for the discovery and organization of risk-based inquiries and case submissions.

Position Responsibilities

· Ability to read, understand, and explain basic financial transactional histories including depositing, wagering, win/loss, and withdrawals.

· Monitor geolocation data, player statistics, and gameplay history for iGaming fraud trends.

· Proactively research information to identify new fraud trends and help implement processes to reduce risk

· Work closely with Compliance and the New Jersey Department of Gaming Enforcement to provide regulatory compliance

· Effectively communicate the results of investigations to the Director by compiling data and administering ad hoc reports

· Monitors and tracks jackpot wins greater than $40k; performs New Jersey Child Support checks on jackpot winners; and reports the jackpots to DGE

· Assists the customer support team on heightened/complex cases related to Risk/Payments and KYC (Know Your Customer) checks

· Collaborate with the Responsible Gaming team in patron reviews.

· Provide daily transactional data reporting

· Other duties as assigned

Essential Functions

· Exposure to casino related environmental factors including but not limited to second- hand smoke, excessive noise, and stress related to servicing customers in a high pressure, fast paced environment.

· Must be able to stand for an entire shift and be able to move throughout the casino/hotel areas.

· Repetitive finger and wrist motion (key board data entry) as well as prolonged viewing of data on a computer monitor.

· Must be able to work weekends and holidays, as well as flexible shifts and/or unusual hours.

· Must be able to lift at least 25lbs.

Requirements

· Must have a minimum of two (2) years of risk experience, preferable in casino and/or online gaming

· Must have knowledge of Internal Controls and NJ State Regulations

· Highly analytical with excellent report writing skills

· Knowledgeable in online gaming products and how customers interact with said products

· Extensive knowledge in Microsoft Excel and all Office products

· A confident and articulate communicator capable of inspiring strong collaboration throughout department and organization

· Strong communication and interpersonal skills

· Ability to communicate with customers and team members in a clear and concise manner.

· Superior Microsoft Excel skills required

· Ability to effectively communicate in English

· Able to work holidays/weekends

Benefits

  • Free meal on shift
  • Training & Development
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k,)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off
  • Free Parking

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