Senior Technical Support Analyst

12 hours ago

Minnetonka, United States Trimble Full time
Your Title: Sr. Technical Support Analyst

Job Location: Minnetonka, MN or Remote

Our Department: Transportation Integration Services

What You Will Do

The Sr. Technical Support Analyst is responsible for in-depth troubleshooting and research with the Trimble Transportation Mobility product lines for our customers while supporting internal teams. This includes providing an outstanding customer experience via phone, email, chat, and web based applications through handling customer issues related to supporting, upgrading, and usage of Trimble Transportation products and solutions. The qualified candidate will have technical aptitude for troubleshooting complex systems across multiple operating systems, hardware platforms, and integrated enterprise systems.
  • Identify, troubleshoot, document, resolve, and escalate hardware and software issues via CRM
  • Communicate with customers via inbound/outbound calls, emails, casework, and chats
  • Ensure individual and team SLA's/KPI's are maintained and on track
  • Clearly and effectively communicate technical concepts, both verbally and in writing, to technical and non-technical audiences
  • Collaborate with team members and internal teams to ensure team visibility to ongoing issues
  • Explain complex technical information including interdependencies within the team and others
  • Prioritize inbound cases and requests based on severity and customer impact
  • Provide solutions to problems in situations that are atypical or infrequently occurring based on existing precedents or procedures
  • Actively provide recommendations on business processes, research approaches, technical tools, and overall team improvement opportunities
  • Collaborate on documentation creation needed for internal cross functional teams
What Skills & Experience You Should Bring
  • Bachelor's Degree or equivalent experience in a technology related field
  • 4+ years of experience working in software and hardware troubleshooting or development capacity
  • 2+ yrs Trimble Mobility experience or expert knowledge of other fleet based mobile communication systems
  • 2+ yrs Integration Services experience
  • Demonstrated success with root cause analysis
  • Ability to work and act independently with little to no supervision in a team environment
  • Excellent communication skills via phone, verbal, and written
  • Strong customer service focus
  • Ability to manage multiple and complex customer accounts and/or escalations
  • Position may require occasional evening or weekend hours, but primary workload involves standard business hours during the work week (8-5)
  • Ability to work in a fast-paced, ever changing environment, with a positive, growth-mindset attitude
  • Position requires participation in on-call rotation for critical escalations
  • Travel less than 10 percent of the time
Preferred Skills:
  • Experience in multiple operating systems, such as Windows, Linux, Android, iOS, Microsoft servers
  • Experience working with a CRM casing software
  • Experience troubleshooting mobile or wireless Communications
  • Experience with the System Development Life Cycle (SDLC)
  • Experience using and troubleshooting SQL, XML, HTML, Scripting
  • Experience writing bugs and using Jira/Confluence
  • Experience developing reports to analyze data trends and proposing meaningful conclusions
  • Experience with troubleshooting and reviewing device logs
  • Operations experience in transportation industry


Trimble's Inclusiveness Commitment

We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.

We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.

Trimble's Privacy Policy

Pay Equity

Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, or federal law.

Hiring Range:
79924

106000

Bonus Eligible?
Yes

Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.

Trimble is proud to be an equal opportunity employer. We welcome and embrace our
candidates' diversity and take affirmative action to employ and advance individuals
without regard to race, color, sex, gender identity or expression, sexual orientation,
religion, age, physical or mental disability, veteran status, pregnancy (including
childbirth or related medical conditions), national origin, marital status, genetic
information, and all other legally protected characteristics. We forbid discrimination and
harassment in the workplace based on any protected status or characteristic. A criminal
history is not an automatic bar to employment with the Company, and we consider
qualified applicants consistent with applicable federal, state, and local law.

The Company is also committed to providing reasonable accommodations for
individuals with disabilities, and individuals with sincerely held religious beliefs in our job
application procedures. If you need assistance or an accommodation for your job, contact

AskPX@px.trimble.com

  • Senior Technical Support Analyst

    3 hours ago

    Minnetonka, United States Trimble Full time

    Your Title: Sr. Technical Support Analyst Job Location: Minnetonka, MN or Remote Our Department: Transportation Integration Services What You Will Do The Sr. Technical Support Analyst is responsible for in-depth troubleshooting and research with the Trimble Transportation Mobility product lines for our customers while supporting internal teams. This...

  • Senior Financial Analyst

    5 days ago

    Minnetonka, Minnesota, United States Creative Financial Staffing Full time

    About the CompanyCreative Financial Staffing is seeking a highly skilled Senior Financial Analyst to join our team.Why Work for UsWe offer a collaborative and dynamic work environmentCompetitive compensation package and benefitsOpportunities for growth and professional developmentJob SummaryThe Senior Financial Analyst will be responsible for building...

  • Senior Financial Analyst

    3 weeks ago

    Minnetonka, United States Creative Financial Staffing Full time

    About the Company Our client, a well-respected tech company is seeking a Senior Financial Analyst. Why work for this company! Great leadership Great work life balance Growing company! Exciting time to join the company Competitive compensation package and benefits Specific duties in this Senior Financial Analyst include: Build financial models to aid in...

  • Senior Financial Analyst

    2 months ago

    Minnetonka, United States Creative Financial Staffing Full time

    About the Company Our client, a well-respected tech company is seeking a Senior Financial Analyst. Why work for this company! Great leadership Great work life balance Growing company! Exciting time to join the company Competitive compensation package and benefits Specific duties in this Senior Financial Analyst include: Build financial models to aid in...

  • Senior Financial Analyst

    3 weeks ago

    Minnetonka, United States Creative Financial Staffing Full time

    About the CompanyOur client, a well-respected tech company is seeking a Senior Financial Analyst.Why work for this company!Great leadershipGreat work life balanceGrowing company! Exciting time to join the companyCompetitive compensation package and benefitsSpecific duties in this Senior Financial Analyst include:Build financial models to aid in financial...

  • Senior Financial Analyst

    7 days ago

    Minnetonka, United States Creative Financial Staffing Full time

    About the Company Our client, a well-respected tech company is seeking a Senior Financial Analyst.Why work for this company! Great leadership Great work life balance Growing company! Exciting time to join the company Competitive compensation package and benefits Specific duties in this Senior Financial Analyst include: Build financial models to aid in...

  • Senior Financial Analyst

    6 days ago

    Minnetonka, United States Creative Financial Staffing Full time

    About the Company Our client, a well-respected tech company is seeking a Senior Financial Analyst.Why work for this company! Great leadership Great work life balance Growing company! Exciting time to join the company Competitive compensation package and benefits Specific duties in this Senior Financial Analyst include: Build financial models to aid in...

  • Procurement Operations Senior Analyst

    2 weeks ago

    Minnetonka, Minnesota, United States Securian Financial Group Full time

    Job SummarySecurian Financial Group is seeking a highly skilled Procurement Operations Senior Analyst to join our team. As a key member of our procurement team, you will be responsible for managing and analyzing data to drive business decisions and improve operational efficiency.Key ResponsibilitiesData Management: Perform moderately complex data curation...

  • Broker Operations Technical Analyst

    2 months ago

    Minnetonka, United States TALENT Software Services Full time

    Are you an experienced Broker Operations Technical Analyst with a desire to excel? If so, then Talent Software Services may have the job for you! Our client is seeking an experienced Broker Operations Technical Analyst to work at their company in Minnetonka, MN.Position Summary: This position is critical to help stabilize the commission process and will be...

  • Senior Workforce Optimization Analyst

    2 days ago

    Minnetonka, Minnesota, United States UnitedHealthcare Full time

    About the Role:We're seeking a skilled Senior Workforce Optimization Analyst to join our team at UnitedHealthcare. As a key member of our operations team, you'll play a critical role in ensuring the smooth operation of our contact centers.Key Responsibilities:Monitor and analyze real-time call traffic to identify trends and areas for improvement.Develop and...

  • Senior Financial Analyst

    3 days ago

    Minnetonka, Minnesota, United States Creative Financial Staffing Full time

    About the CompanyCreative Financial Staffing is proud to partner with a well-respected tech company to find a Senior Financial Analyst.Why Work for This Company?Great Leadership: Our client values and fosters a culture of collaboration and innovation.Work-Life Balance: Enjoy a healthy balance between work and personal life.Growing Company: Be part of an...

  • Senior Workforce Operations Analyst

    20 hours ago

    Minnetonka, Minnesota, United States UnitedHealthcare Full time

    About the RoleWe are seeking a highly skilled Senior Workforce Analyst to join our team at UnitedHealthcare. As a key member of our operations team, you will play a critical role in ensuring the smooth operation of our contact centers.Key ResponsibilitiesMonitor and analyze real-time call center traffic to identify trends and areas for improvement.Develop...

  • Technical Support Representative

    3 months ago

    Minnetonka, United States Trimble Inc. Full time

    Your Title: Technical Support Representative Job Location: Minnetonka, MN (Onsite Role)Shift: 1st and 2nd Shift-Monday-FridayOur Department: Customer Support Do you want to be a part of a leading provider of Transportation Management Software (TMS), Asset Management Software (AMS), and Fleet Management Software (FMS)? We are devoted to propelling companies...

  • Business Systems Analyst with ServiceNow

    1 month ago

    Minnetonka, United States Central Point Partners Full time

    Business Systems Analyst with ServiceNow- Expecting 3-4 years experienceSr. Business Systems Analyst/ServiceNowThe Business Systems Analyst Senior works with the business partners within multiple business units to align technology solutions with business strategies.Analyzes existing systems or procedures and identifies technical or procedural improvements...

  • Technical Analyst for Varicent Solutions

    4 weeks ago

    Minnetonka, Minnesota, United States UnitedHealth Group Full time

    At UnitedHealth Group, we are dedicated to enhancing the health care experience, fostering healthier communities, and eliminating obstacles to quality care. The contributions you make here positively affect the lives of millions. Join us in shaping the future of health care, making it more responsive, affordable, and equitable. Are you ready to make an...

  • Senior Workforce Optimization Analyst

    4 weeks ago

    Minnetonka, Minnesota, United States UnitedHealthcare Full time

    About the RoleAt UnitedHealthcare, we're simplifying the healthcare experience, creating healthier communities, and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. We're looking for a skilled Senior Workforce Optimization Analyst to join our team and help us make a difference.Key...

  • Senior Economics Analyst

    4 weeks ago

    Minnetonka, United States RYdXdwGfU0ug0d Full time

    At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities, and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable, and equitable. Ready to make a difference? Join us to...

  • Technical Support Specialist

    4 days ago

    Minnetonka, Minnesota, United States Veolia Full time

    Job DescriptionVeolia is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing world-class support to our customers, ensuring their Veolia-based systems and products are running smoothly and efficiently.Key Responsibilities:Provide technical support to customers...

  • Technical Support Specialist

    3 weeks ago

    Minnetonka, Minnesota, United States Veolia Full time

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Veolia. As a Technical Support Specialist, you will be responsible for providing world-class technical support to our customers, ensuring that they receive the best possible experience with our water treatment equipment.Key ResponsibilitiesProvide technical support...

  • Accounts Payable Analyst

    6 days ago

    Minnetonka, United States Creative Financial Staffing Full time

    Accounts Payable Analyst Our client, a distinguished investment firm, is seeking an Accounts Payable Analyst to join their team. Company Highlights: Hybrid Work Model Incredible Benefits - Health Insurance 100% Paid by employer! 14 Paid Company Holidays Plus Amazing PTO! Collaborative work culture, and Healthy Work/Life Balance Key Responsibilities: Take...