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Senior Workforce Operations Analyst

2 months ago

Minnetonka, Minnesota, United States UnitedHealthcare Full time
About the Role

We are seeking a highly skilled Senior Workforce Analyst to join our team at UnitedHealthcare. As a key member of our operations team, you will play a critical role in ensuring the smooth operation of our contact centers.

Key Responsibilities
  • Monitor and analyze real-time call center traffic to identify trends and areas for improvement.
  • Develop and implement process improvements to enhance call center performance and efficiency.
  • Collaborate with cross-functional teams to resolve technical issues and ensure seamless service delivery.
  • Provide data-driven insights to inform business decisions and drive strategic initiatives.
  • Stay up-to-date with industry trends and best practices to continuously improve call center operations.
Requirements
  • 1+ years of experience in contact center operations or a related field.
  • Strong analytical and problem-solving skills, with the ability to interpret complex data and develop actionable recommendations.
  • Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
What We Offer

At UnitedHealthcare, we offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and detail-oriented individual with a passion for contact center operations, we encourage you to apply for this exciting opportunity.