Director of Monitoring and Observability

3 weeks ago

Las Vegas, United States MGM Resorts International Full time

Our Company has one exciting mission:

To entertain the human race

and provide an unforgettable escape. Delivering excellence for our guests, and contributing to building and sustaining our communities, requires collaboration from diverse teams of world-class talent. Our iconic MGM Resorts brands offer a wide variety of exciting career opportunities, each with access to unlimited growth.

PRIMARY PURPOSE: Reporting directly to the Vice President of Infrastructure, we are seeking a data-driven and security-conscious Director of Monitoring and Observability (M&O) to champion a best-in-class M&O strategy across our technology, digital, and data platforms. In this critical leadership role, you will be instrumental in establishing a comprehensive M&O practice that prioritizes visibility, proactive issue identification, performance optimization, and robust observability across our technology landscape. Lead the development and implementation of a centralized M&O strategy aligned with clearly defined Service Level Objectives (SLOs) for all platforms. Oversee the selection, implementation, and management of a best-of-breed M&O toolset encompassing Metrics, Logs, and Trace (MELT) collections, analysis, and visualizations. This may include tools like Prometheus, Grafana, OpenTelemetry, and other solutions. Design and deploy a robust monitoring framework that leverages KPIs, leverages open standards like Prometheus and OpenTelemetry, and incorporates automated data collection, aggregation, and analysis for efficient and actionable insights. Foster a data-driven culture by providing clear, actionable insights from M&O data to IT teams and stakeholders, enabling proactive decision-making and problem identification. Collaborate with Information Security and leverage security considerations into the M&O strategy, ensuring continuous monitoring in alignment with compliance requirements, emerging threat landscapes, and aligning with monitoring practices. Lead a team of monitoring specialists, providing mentorship and guidance to build a highly skilled and efficient M&O operation. Collaborate closely with IT teams across the organization to understand their specific monitoring needs and ensure alignment with overall SLOs. Stay abreast of emerging trends and technologies in the M&O landscape, advocating for continuous improvement and optimization of the overall strategy. Champion a "Shift-Left Monitoring" approach, integrating M&O practices throughout the development lifecycle to identify and resolve issues early. MINIMUM REQUIREMENTS: 10+ Years of Prior Relevant Experience Proven track record of successfully designing, implementing, and managing enterprise wide M&O solutions aligned with SLOs. In-depth understanding of monitoring methodologies, data analysis, and automation principles. Experience integrating security considerations into IT monitoring practices. Excellent communication, collaboration, and leadership skills. Ability to translate complex technical data into clear and actionable insights for diverse audiences. Strong understanding of data governance principles to ensure data accuracy, security, and compliance. Preferred: Bachelor's Degree in

Computer Science, Information Technology, or a related field. Master's degree

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