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Technical Support Specialist

2 months ago

Houston, United States Safe Fleet Full time
About The Position

Meet the Smart Safety Company

At Safe Fleet our name says it all. We make fleet vehicles - and everyone in and around them - safer. Our fleet safety platform brings together best-in-class products, ground-breaking technology, and a 100-year history of fleet know-how and innovation to solve the world's biggest fleet safety problems.

Our core value is safety. Without safety first, efficiency and productivity are not possible. This is true for our products, our culture, and our relationship with our community. Our vision is to reduce preventable deaths and injuries in and around fleet vehicles with a goal of ZERO accidents.

We are re-defining what safety means for fleets of every type - from school buses to waste collection trucks, firefighting to utility vehicles, police cruisers to delivery vans.

Whether you work in our Charlotte plant to build life-saving stop arms for school buses, or design advanced camera vision products in our Vancouver office, forge valves and high-quality nozzles to fight fires, or dream up new ways to protect fleet operators in our Corporate HQ in Kansas City, you'll contribute to our goal to keep everyone safe.

We are a fast-growing manufacturing, service, and technology company with over 1700 employees in over 15 locations across Canada and the US. We're looking for motivated self-starters with innovative thinking to join our team and help us achieve our growth and performance goals. Sound like you?

Job Overview:

The Technical Support Specialist is responsible for assisting customers who call in for technical support related to supporting Safe Fleet Law Enforcement products and services. This person will be an in-house technical expert who acts as a resource for customers and Safe Fleet Law Enforcement staff. The Specialist will have a strong problem resolution ability and should be able to maintain strong relationships with customers to facilitate issue resolution and to secure longer-term business.

Responsibilities:

  • Provide customer support and technical issue resolution via phone, email, web and other electronic mediums on Safe Fleet equipment, software, and servers
  • Provide feedback on improvement opportunities based on current product behavior reported from customers
  • Maintain expert-level functional knowledge of Safe Fleet Video Group technology products
  • Train customer IT staff on relevant operating, maintenance, and troubleshooting
  • Train customer end-users in basic operation of Video Recording equipment and Management Software
  • Generate documentation and knowledge transfer to other departments for relevant information
  • Contribute to team effort by accomplishing relevant tasks as required
  • Follow workplace operating and environmental, health and safety procedures and guidelines
At Safefleet, we are an equal opportunity employer that is committed to creating a diverse and inclusive workplace where everyone is valued and respected. We embrace diversity and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other legally protected status. We promote fair and equitable hiring practices and foster a culture of inclusivity and respect. Our core values of integrity, innovation, teamwork, customer focus, and safety guide our efforts to provide a workplace where all employees can thrive and reach their full potential.

Requirements
  • Experience with MS SQL Server and MySQL server
  • Network IT experience
  • Server and Storage experience
  • Experience in a Windows Server (OS, networking) environment
  • 1-2 years technical support experience in a software/hardware support environment is required
  • Experience with website administration, IIS and .net applications
  • Strong verbal and written communication skills
  • Knowledge of Cloud computing and storage (AWS or Azure)
  • Willing to be on call during evening, weekends and scheduled holidays as part of a rotating on-call support schedule
  • Proficiency in Layer 2/3 Networking, including VLANs and Routing is preferred
  • Associate's degree in electronics/information technology (or equivalent experience) is preferred, but relevant experience will also be considered
  • Proficiency in MS Administration tools: IIS, Active Directory and DNS is a plus
  • Familiarity with digital video, including transcoding and redaction is an asset
  • Proficiency in Linux operating systems would be an asset