Sr. Renewal Account Manager

3 weeks ago


Waltham, United States ServiceNow Full time

Job Description What you get to do in this role: Partner with Sales to drive renewal strategy and manage renewal process across account territory. Take a lead role in negotiating all facets of renewal contracts - develop win/win negotiation strategies that maximize contract value while enhancing the customer relationship. Manage a complex territory/group of accounts to identify customer needs. Demonstrate account management capabilities to bring renewal to closure. Be an expert in ServiceNow licensing models to provide both sales and customers assistance in licensing discussions. Establish deeper customer health metrics to identify risk and guide risk mitigation strategies with the team. Provide regular and accurate forecasts on renewal business to management, anticipating risk factors. Create a rhythm around customers for multi-year contracts. Work with our Customer Success organization to promote customer product adoption and high use. Help increase sales enablement efforts regarding renewals topics Mentor more junior or new-to-role reps to help them be successful in Renewal Partner with Renewal Managers on driving programs to improve the effectiveness of the team and region.



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