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Bilingual Customer Service Representative

4 months ago

Milford, United States ApTask Full time

Job Description:

The Bilingual Partner Service Desk Associate manages media content through specific workflow-based Operations along with monitoring & reconciling QA Content. Candidates interested in applying should possess excellent written and verbal communication skills, be comfortable taking ownership of tasks and have experience tracking and reporting issues.

Department Hours: 8am EST 1am EST (9 Hours working)

Fluent in Portuguese

Principal Duties:

  • Escalate and communicate issues on time and handle escalated issues and work closely with cross-functional teams and vendors/providers to resolve network/video issues
  • Work on all reconciling and monitoring workflows within the specific turnaround time and with excellent quality
  • Investigate and provide resolution for cases/tickets concerning assets
  • Involved in testing of new tools and dashboards
  • Active awareness of multiple simultaneous case tickets with meticulous attention to detail
  • Ability to provide insights, RCAs(root cause analysis) and suggestions based on observations from the end customers and their experience