Customer Care Tech

1 month ago

Billings, United States Intermountain Healthcare Full time
Job Description:
Provides receptionist and clerical support in preparing, coordinating and compiling patient records, answering phones, and scheduling appointments.

Customer Care Tech II

Schedule: 5:00am - 1:30pm
Hours: Full-time 40 hours

1.Provides exceptional customer service through all daily interactions with both external and internal departmental contacts
2. Receives all incoming requests for notices of material transport, medical/surgical supplies, and patient care equipment. Prioritize requests and dispatches personnel and/or volunteer staff to fulfill transport and supply requests in accordance with departmental response service standards.
3. Provides timely follow-up information to requesting departments regarding canceled transports, supply outages, and other supply or transport related problems. Also provides this information to the Supervisor.
4. Issues and credits supply items on the Lawson system in a timely manner.
5. Coordinates and fills routine supply orders for ancillary departments.
6. Answers phones and receives requests via the fax machine, call downs, walk-ins, tube system, and/or computer. Resolves customer issues, relating to order discrepancies, distribution of inventory/equipment, accurately enters computer data, and initiates, compiles and maintains necessary records and reports.
7. Serves as a Customer Care Technician I as needed.
8. (All SCL jobs) Promotes mission, vision, and values of SCL Health, and abides by service behavior standards.
9. (All SCL jobs) Performs other duties as assigned.
10. (If applicable) May be required to float to other departments (within scope of competency and qualifications) based on business need.
11. (If applicable) May be required to be placed on-call during a regularly scheduled shift.

Minimum Qualifications
  • High School Diploma or GED is required
Preferred
  • Associates degree and/or continuing education is preferred
  • One (1) years in a customer care related roll preferable in a healthcare supply chain environment including knowledge of patient related supplies, materials, equipment, and computer skills is preferred One (1)years of experience acting as a Customer Care Technician Level 1 or related position Knowledge of MMIS, Lawson or other related inventory system is preferred


To perform this job successfully, an individual must be able to perform each essential dutysatisfactorily. The requirements list must be representative of the knowledge, skills, minimum education, training, licensure, experience, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements:
Interact with others by effectively communicating, both orally and in writing.- and -Operate computers and other office equipment requiring the ability to move fingers and hands.- and -See and read computer monitors and documents.- and -Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.- and -May require lifting and transporting objects and office supplies, bending, kneeling and reaching.

Anticipated job posting close date:
10/11/2024

Location:
Intermountain Health St Vincent Regional Hospital

Work City:
Billings

Work State:
Montana

Scheduled Weekly Hours:
40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.
$16.24 - $24.88

We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits packages for our Idaho, Nevada, and Utah based caregivers, and for our Colorado, Montana, and Kansas based caregivers; and our commitment to diversity, equity, and inclusion.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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