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IT Field Support Technician

4 months ago

Jacksonville, United States Dunhill Professional Search & Government Solutions Full time

Exciting opportunity Our client is a well-funded IT company that is experiencing rapid growth under new leadership and vision. You will be a key player in supporting their growing client base so there is outstanding potential for advancement and growth opportunities. In this position, you will primarily work at customer sites to gain an understanding of their current infrastructure, conduct site surveys, implement necessary updates/upgrades, and provide support. You can be home-based when not on customer site but should reside in southeastern NC and comfortable with traveling to customer sites throughout the region to include Fayetteville, Clinton, Goldsboro, Wallace, Jacksonville, and Wilmington.


Responsibilities include (but are not limited to):

  • Support the operation and monitoring of all end-user hardware.
  • Provide technical support, troubleshooting and root cause determination for all systems – Support Center, desktop, laptop, mobile, etc.
  • Provide in-person support to our customers throughout southeast NC
  • Hardware installation and software configuration for new systems using configuration/hardening standards including documentation.
  • Support TCP/IP, DHCP, DNS, and virtualized networks.
  • Support the administration of Access Points, Switches, Gateways and security implementations using monitoring tools, etc.
  • Support Windows based clients that are traditional and cloud native, M365 deployment, administration and troubleshooting, compliance, VoIP troubleshooting, and identity management.
  • Support the following: Windows 10/11, Windows Server, Microsoft Office, Microsoft M365 and Azure products, apps, services including Windows virtual machines, Azure Virtual Desktops, Teams, One Drive, and SharePoint.

Desired Skills and Experience:

  • Bachelors or Associates degree in Information Systems, Computer Science or related field preferred, OR equivalent work experience.

Other skills:

  • Candidates should be customer and solution-oriented to understand the customer’s needs and offer outstanding service.
  • Excellent communications and interpersonal skills.
  • Ability to travel to various customer sites throughout the region.
  • Outstanding troubleshooting skills and ability to work independently.