Inside Sales Support

Found in: Talent US C2 - 2 weeks ago

Jacksonville, United States Baker Distributing Company Full time

About Us

Baker Distributing Company is one of the largest distributors of HVAC, refrigeration and food service equipment in the U.S. We have been in business for nearly 75 years; we are visionaries We are innovating the distribution industry every single day as we transform our company into a world-class supply chain. Our 1,400 employees and 200+ locations serve 50,000 active customers. Our corporate headquarters is in Jacksonville, Fl. and we are a subsidiary of Watsco (NYSE: WSO).

At Baker, we are utilizing emerging technologies and innovations to diversify our portfolio and our service offerings to deliver a best-in-class customer experience.

People are the core of our business -- those who work for us (our employees), those who work with us (our suppliers and vendors) and those we work for (our customers). While some of our employees are the most experienced in the industry, we are always seeking new talent with fresh ideas. If you have a keen sense of respect -- for yourself and others; an unfaltering devotion to integrity; the drive to provide consistency; the tenacity to strive for excellence; and embody the spirit of teamwork, we would love to talk with you.

Job Description

Summary

The Inside Sales Support Specialist/CSR is an entirely onsite position that is responsible for assisting Baker Distributing grow the HVAC and refrigeration lines of business sales by providing sales support, technical support, logistical information, pricing information, product information and inventory management. This role is to assist with sales efforts within the assigned region, may handle a high volume of calls, e-mails or online chats and should seek to create a positive experience for each caller. They will listen to customers to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response. Also, provides order management, order processing, identification of products, tracking of orders, as well as other functions necessary to provide excellent customer service.

You should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.

Essential Duties/Accountabilities

Assist Sales Centers in the support of House Accounts Request quotes from vendors. Release bids to sales orders. Track orders for timely job site delivery. Create customer quotes and submittals. Assist in the creation and execution of all HVAC and refrigeration marketing and promotional efforts. Distribute pricing updates and company specials applicable to the area to the appropriate customers on a consistent basis. Participate in Baker revitalization initiatives and implement associated action items. Embrace and assist in Baker/Watsco technology initiatives. General Sales Center Support Interacts with customers via phone or mail to provide information and assistance. Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. Building lasting relationships with customers and other call center team members based on trust and reliability through open and interactive communication. Adhering to all company policies and procedures. Provides timely and accurate information to incoming customer order status and product knowledge requests. Achieve productivity standards and goals while maintaining the highest level of customer service. Process transactions and reply to inquiries about products and services per established department policies and procedures. Utilize computer technology to handle high call volumes. Other duties as assigned.

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