![Brookfield Asset Management](https://media.trabajo.org/img/noimg.jpg)
Senior Technology Support Specialist
7 days ago
Brookfield Place New York - 250 Vesey Street, 15th Floor
Brookfield Culture
Brookfield has a unique and dynamic culture. We seek team members who have a long-term focus and whose values align with our Attributes of a Brookfield Leader: Entrepreneurial, Collaborative and Disciplined. Brookfield is committed to the development of our people through challenging work assignments and exposure to diverse businesses.
Job Description
Technology Services (TS) is responsible for delivering all enterprise infrastructure, applications and related end user technology services across all Brookfield business groups, comprised of approximately 5,000 users.
Technology Services (TS) is responsible for delivering all enterprise infrastructure, applications and related end user technology services across all Brookfield business groups, comprised of approximately 6,500 users. The Deskside Technician is the face of Technology Services, providing first-line support to end users.
The Senior Technical Support Specialist will report to the regional lead, Deskside. Excellent communication and interpersonal skills, combined with advanced technical skills are essential to this role. In addition to incident logging, resolution, and ownership, the Deskside Technician will collaborate with team members and other Technology Services teams to maintain and improve the end user experience of all Brookfield users. Specifically, the technician will ensure our Executive C-Suite members' issues are resolved in a timely manner.
As a Senior technician you will be seen as a technical escalation to other deskside members, mentoring and acting as a role model for incidents and End User interactions. You will oversee deskside projects, ensuring the team have the right information and knowledge to execute successfully for our end users.
The ideal candidate for this role will possess the following attributes.
- Accountability - candidate has a sense of ownership when troubleshooting a problem and will see things through to completion.
- Professionalism - candidate maintains composure and integrity while providing timely support to end users.
- Detail Oriented - candidate takes the time to listen and understand the issue and works with the appropriate teams to resolve.
Responsibilities:
- Provides exceptional deskside and remote support to Brookfield users, with a focus on the firms Executive members
- Owns and follows up on IT support requests and problem tickets until user confirms resolution.
- Enters incidents and requests into ServiceNow to ensure accurate tracking of End User Issues
- Strong experience of video conferencing and collaboration tools, Microsoft Teams
- Provides installation, configuration, maintenance and troubleshooting support of computer hardware, software, audio/visual, networks, printers, and computer peripherals.
- Works on complex, confidential assignments
- Owns project execution on behalf of the Deskside team, ensures documentation is accurate, updates are provided to management and inventory/completion tracked successfully.
- Ensures past incidents and resolutions are documented appropriately according to knowledge management standards.
- Positively represents Brookfield Technology Services with professionalism in all interactions.
- Proactively follows up on IT service requests/IT problem tickets until customer confirms resolution.
- Collaborates with other team members to provide efficient, full-service support.
- Participates in testing new desktop technologies and software.
- Technician must maintain professionalism, good attitude and appropriate behavior with all users and vendors.
- Technician will provide customer technical education, and support high level technical problems.
- Excellent verbal and written communication skills
- Assists, encourages, and serves as a backup to other team members.
Knowledge of the following:
- ITIL Methodology
- Desktop Project execution and ownership
- Proficient with the following technologies:
- Windows 10 & 11,
- iOS, Android OS,
- Microsoft Office (O365)
- Internet Browsers,
- Local Account Management,
- Installs and removals, Registry, Command line, Service management systems and System Management Tools
- Windows Auto Pilot
- MFA and Cisco VPN or other remote connectivity solutions
- Proficient with the following hardware:
- Desktop / Laptop
- iPad/iPhone,
- Android Phones/Devices
- Printers
- Cisco Video Conferencing equipment,
- Cisco phones/Poly Phones
- Knowledge of wide area networks, TCP/IP, and home networking.
- 7+ years of related experience, 2 years minimum supporting C-Suite Executives in a financial institution.
- Bachelor's degree in computer science, business computing, or a related field, or equivalent combination of education, certification, and experience.
- Experience with financial services, with front office support a plus
- Experience in a related role requiring, timeliness, customer service, organization, prioritization, troubleshooting, and working independently to successfully install, configure, maintain, and support Windows and/or Mac desktop operating systems and software.
- Strong and effective customer relationship management skills and process/practice experience
- Experience working with third-party service provider service delivery execution and business governance.
- Experience with ServiceNow ticketing system preferred, but not required.
- Understands the importance and is vigilant with Cybersecurity matters.
Salary Range: $100k - $110K
Our compensation structure is comprised of a base salary and a short-term incentive program (cash bonus). Cash compensation tends to vary based on geography to account for local market conditions and is set to be market competitive. Compensation decisions are based on a number of factors including relative experience, overall years of experience, industry experience, education and designations
Brookfield is committed to maintaining a Positive Work Environment that is safe and respectful; our shared success depends on it. Accordingly, we do not tolerate workplace discrimination, violence or harassment.
We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.
-
Senior Information Technology Specialist
2 weeks ago
New York, United States Vertex Hospitality Group Full timeOverview:We are seeking a highly skilled Senior Technical Support Specialist, fluent in Mandarin and possessing exceptional communication abilities, to join our team. With a minimum of 3 years of technical support experience, this role extends beyond traditional IT support, encompassing strategic responsibilities. The Senior Technical Support Specialist will...
-
Senior Talent Acquisition Technology Specialist
2 weeks ago
New York, New York, United States AstraZeneca Full timeJob Title: Senior Talent Acquisition Technology SpecialistCareer Level - D2Introduction to Role:Are you passionate about leveraging technology to impact patients and ultimately save lives? We are seeking a Senior Talent Acquisition Specialist to support the maintenance, development, and continuous improvement of our Talent Acquisition Technology stack. This...
-
IT Support Specialist
4 weeks ago
New York, United States Inspir Carnegie Hill Full timeIT Support Specialist Maplewood senior living’s new Inspīr brand of world-class, urban senior living properties is now hiring an IT Support Specialist for its new Inspīr | Carnegie Hill property, set to open in early 2020. Located on the Upper East Side, this 23 story, 215 unit residence will offer assisted living, enhanced care and memory care. This is...
-
IT Support Specialist
4 weeks ago
New York, United States Inspir Carnegie Hill Full timeIT Support Specialist Maplewood senior living’s new Inspīr brand of world-class, urban senior living properties is now hiring an IT Support Specialist for its new Inspīr | Carnegie Hill property, set to open in early 2020. Located on the Upper East Side, this 23 story, 215 unit residence will offer assisted living, enhanced care and memory care. This is...
-
Information Technology Help Desk Support
5 days ago
New York, United States Planet Technology Full timeIT Helpdesk Support Position - Temp to Hire (4-months Temp to Hire)Onsite in NYC2+ years of experience in IT Support (full-time professional position) is requiredThe IT Helpdesk Support Specialist provides planning and technical support for the implementation, installation, configuration, security, and maintenance of computer hardware, software, and...
-
Information Technology Help Desk Support
7 hours ago
New York, United States Planet Technology Full timeIT Helpdesk Support Position - Temp to Hire (4-months Temp to Hire)Onsite in NYC2+ years of experience in IT Support (full-time professional position) is requiredThe IT Helpdesk Support Specialist provides planning and technical support for the implementation, installation, configuration, security, and maintenance of computer hardware, software, and...
-
Senior Research Support Specialist
5 days ago
New York, New York, United States The Rockefeller University Full timeOrganization OverviewThe Proteomics Resource Center (PRC) at The Rockefeller University masters many aspects of liquid chromatography/mass spectrometry applied to metabolomics and proteomics. Examples include de novo sequencing, and quantitative analysis based on label-free quantitation as well as heavy isotope labeled samples. The PRC is equipped with...
-
IT Support Specialist
2 weeks ago
New York, New York, United States Inspir Carnegie Hill Full timeIT Support Specialist Maplewood senior living's new Inspīr brand of world-class, urban senior living properties is now hiring an IT Support Specialist for its new Inspīr | Carnegie Hill property, set to open in early 2020. Located on the Upper East Side, this 23 story, 215 unit residence will offer assisted living, enhanced care and memory care. This is an...
-
Information Technology Support Specialist
4 weeks ago
New York, United States Robert Half Full timeA Client of ours based in NYC is looking for an IT Support Specialist with a Litigation/Law Firm Background. Responsible for the overall coordination of technology support and information security.Proactively identifies potential improvements in technology and firm practices; evaluates hardware and software requirements for the office.Helps develop and...
-
Information Technology Support Specialist
4 weeks ago
New York, United States Robert Half Full timeA Client of ours based in NYC is looking for an IT Support Specialist with a Litigation/Law Firm Background. Responsible for the overall coordination of technology support and information security.Proactively identifies potential improvements in technology and firm practices; evaluates hardware and software requirements for the office.Helps develop and...
-
Information Technology Support Specialist
2 weeks ago
New York, United States Bernard Nickels & Associates Full timeJob descriptionJob Description: Temporary/Contract IT Support SpecialistPosition Overview:We are seeking a skilled and personable Temporary/Contract IT Support Specialist to join our team. The ideal candidate will possess strong communication and customer service abilities, with a comprehensive background in both MAC and PC support, as well as iPhone and...
-
Information Technology Support Specialist
2 weeks ago
New York, United States Bernard Nickels & Associates Full timeJob descriptionJob Description: Temporary/Contract IT Support SpecialistPosition Overview:We are seeking a skilled and personable Temporary/Contract IT Support Specialist to join our team. The ideal candidate will possess strong communication and customer service abilities, with a comprehensive background in both MAC and PC support, as well as iPhone and...
-
ISG Specialist Business Support Senior Analyst
3 weeks ago
New York, United States Bank of America Full timeDescription The Investment Solutions Group (ISG) Specialists provide advisors and clients with support around a wide range of products and solutions for both brokerage and fee-based accounts. The Business Support Sr Analysts will be part of the COO group that supports business management and reporting routines, as well as strategic initiatives across...
-
Information Technology Support Specialist
3 weeks ago
New York, United States Sierra Solutions Full timeJob SummaryOur client is a clinical-stage emerging Biotechnical firm based in NYC. We are looking to hire an IT Specialist to work under the Head of IT and provide IT support as needed. This hybrid role is in a fast-paced office environment (3 days/week onsite).Primary Responsibilities Respond to technical support requests, troubleshoot, resolve technical...
-
Information Technology Support Specialist
1 month ago
New York, United States Sierra Solutions Full timeJob SummaryOur client is a clinical-stage emerging Biotechnical firm based in NYC. We are looking to hire an IT Specialist to work under the Head of IT and provide IT support as needed. This hybrid role is in a fast-paced office environment (3 days/week onsite). Primary Responsibilities Respond to technical support requests, troubleshoot, resolve technical...
-
Information Technology Support Specialist
4 weeks ago
New York, United States Sierra Solutions Full timeJob SummaryOur client is a clinical-stage emerging Biotechnical firm based in NYC. We are looking to hire an IT Specialist to work under the Head of IT and provide IT support as needed. This hybrid role is in a fast-paced office environment (3 days/week onsite). Primary Responsibilities Respond to technical support requests, troubleshoot, resolve technical...
-
Senior Legal Technology Integration Specialist
4 weeks ago
New York, United States eSentio Full timeeSentio provides technology consulting to some of the largest and most technically advanced law firms and legal organizations in the country, and across the UK. We work on highly complex projects, and have a core goal of exceeding their expectations in service, integrity, value, and expertise. Our teams of consultants are among the most experienced thought...
-
Senior Legal Technology Integration Specialist
4 weeks ago
New York, United States eSentio Full timeeSentio provides technology consulting to some of the largest and most technically advanced law firms and legal organizations in the country, and across the UK. We work on highly complex projects, and have a core goal of exceeding their expectations in service, integrity, value, and expertise. Our teams of consultants are among the most experienced thought...
-
Information Technology Support Specialist
2 weeks ago
New York, United States Scion Staffing Full timeScion Technology has been engaged to conduct an immediate search for an experienced IT Support Specialist for our client, a wonderful nonprofit journalism organization in NYC! In this role, you’ll support onsite users with day-to-day IT issues. This is a contract role, 3 months+, onsite in Manhattan (SoHo)Perks:Opportunity to be part of an established and...
-
ISG Specialist Business Support Senior Analyst
4 weeks ago
New York, New York, United States Bank of America Full timeJob Description:Job DescriptionThe Investment Solutions Group (ISG) Specialists provide advisors and clients with support around a wide range of products and solutions for both brokerage and fee-based accounts. The Business Support Sr Analysts will be part of the COO group that supports business management and reporting routines, as well as strategic...