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IT Support Professional
6 days ago
Summary:
Ranked one of the top 100 top RIAs by Barron's & Forbes and headquartered in Parsippany, New Jersey with several regional offices across the country, Summit Financial LLC is a ~$10 billion independent advisory firm that has been providing comprehensive financial planning and wealth management services to high-net-worth individuals for over 40 years. We are looking for an IT Support Professional needed to join our growing information technology team. This role will be a first point of contact for troubleshooting end-users' technical problems. The position will report into the firm's IT Director.
Role and Responsibilities:
Provide end-user support for all aspects of IT - desktops, laptops, mobile devices and software
Troubleshoot basic networking problems
Setup new computers and users and provide systems training
Provide assistance with audio visual setup in conference rooms and corporate functions
Assist with Mitel VoIP troubleshooting and setup
Be a first point of contact for other daily technical issues and escalate as necessary
Assist IT with ongoing projects as necessary
Ability to install, configure and maintain personal computers, networks and related hardware and software
Requirements:
CompTIA A+ certification required
A college degree in a technical field or equivalent combination of experience and training
Microsoft Active Directory and Windows desktop administration in a domain environment
MS Office including Outlook setup and associated issue resolution
Basic networking including:
Understand basic switching and routing concepts
Familiarity with DNS and DHCP
Preferred Qualifications:
Salesforce Experience a plus
Office 365
Android and IOS experience
Self-motivated
Attention to detail and ability to multi-task
Strong interpersonal and communication skills
Travel may be necessary to support branch offices
This Job Is Ideal for Someone Who Is:
Dependable -- more reliable than spontaneous
People-oriented -- enjoys interacting with people and working on group projects
Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
Achievement-oriented -- enjoys taking on challenges, even if they might fail
Innovative -- prefers working in unconventional ways or on tasks that require creativity
High stress tolerance -- thrives in a high-pressure environment
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