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Table Service Manager

4 months ago

Brooklyn, United States Avant Gardner Full time
WHO WE ARE

Avant Gardner is New York City's premier event space and producer. Its flagship venue, The Brooklyn Mirage, is the crown jewel of New York City entertainment and one of the most iconic venues in the world. Avant Gardner's 80,000 square foot complex occupies an entire city block of East Williamsburg, highlighted by the space's unrivaled audiovisual features including a 200 foot wide, 15k resolution video wall. Voted North America's 'Best Large Club' in 2022 and 2023 and ranked top ten globally by DJ Mag, Avant Gardner has welcomed sold out shows featuring today's top acts and emerging global stars including Drake, Skrillex, Turnstile, Four Tet, John Summit, Glass Animals, Carl Cox, Keinemusik, Christina Aguilera, David Guetta, Marshmello, Rene Rapp, Rina Sawayama, Rfs Du Sol, SOFI TUKKER, Tisto, and many more. Avant Gardner's portfolio includes event brands such as The Cityfox Experience along with programming across New York City. For more information, visit Avant-Gardner.com.

WHO YOU ARE
  • Someone highly organized
  • Someone who can juggle multiple things at once
  • Someone who is proactive, reliable, and has a "no task too small" attitude
  • Someone who can keep calm under high-pressure situations
ABOUT THE ROLE

The Table Service Manager oversees the guest experience for table service, from providing the ultimate VIP experience during the event to any necessary pre/post-event follow-up. Serves as table service operation manager of scheduling, overseeing staff during ROS, disciplinary action, and all other management-related duties.

ESSENTIAL ROLES AND RESPONSIBILITIES
  • Reports to the Senior Director of Food & Beverage and the Director of Premium Sales
  • Ensures any particular client needs and requirements are appropriately addressed
  • Oversees all hospitality elements during ROS, ensuring all table service staff follow proper steps of service
  • First point of contact for resolving table service staff issues
  • Responsible for coaching table service staff on proper service steps and ways to improve salesmanship for the value of increasing sales and building relationships for return guests
  • Ensures correct and accurate cash handling and credit policies
  • End of event reporting, cash handling, and preparation of gratuity split
  • Responsible for DOH compliance
  • Collaborate with management and senior leadership on ideas to improve Table Service sales, VIP guest experience and programs, and service standards.
  • Responsible for providing staff with appropriate training and education to ensure they have the proper knowledge of our products and skills to provide exceptional service
  • Contact for issues related to table service, including guest service concerns, charge disputes, reservation process, staffing issues, etc
  • Collaborate on ideas for improving the client experience for all AG venues, including festival and pop-up operations.
  • Menu maintenance and entering items into Toast alongside the Senior F&B Manager and Operations Manager.
  • Beverage inventory and entering COGS into Billfold post-event
  • Responsible for inventory of high-end beverage items and communicating ordering needs to the Food & Beverage Manager
  • Table service supplies inventory and ordering
  • Works with operations managers and facilities for table service door setup
  • Assisting with server uniforms - changes every event
  • Cross-train with F&B Managers to provide coverage of bar and barback staff as needed
ADMINISTRATIVE RESPONSIBILITIES
  • Writes schedule for both events and labor shifts during the week to prep for the weekend
  • Review and approve staff timesheets for payroll compilation and submit them to Accounting on a timely basis; write the schedule.
  • Assists with preparing employee schedules according to business forecasts, payroll budget guidelines, and productivity requirements when needed
PREFERRED QUALIFICATIONS
  • 5 years of table Service management experience
  • Required proficiency in the Google Workspace suite, and its applications such asDocs, Sheets, Slides, Gmail, Drive- including Shared Drives, and Google Groups for seamless team communication. Basic training is provided to ensure effective utilization of these tools for collaboration, communication, and document management.
COMPENSATION
  • The hourly rate for this position is $30-35