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Customer Success Manager

2 months ago

Austin, United States Ziff Davis Full time
Description

Position at Ziff Davis Shopping

Ziff Davis Shopping helps millions of shoppers discover and save, delivering exceptional consumer and merchant-advertiser experiences across a portfolio of leading mobile and ecommerce brands. Our domestic brands include RetailMeNot, Offers.com, Blackfriday.com, TechBargains and more. We also run the leading Cash Back, Reward and Coupon codes brands in the UK (Voucher Codes).

We are currently looking for a Customer Success Manager to add to our dynamic team.

About The Role:

The Customer Success Manager will be responsible for providing our clients with excellent campaign management post-sale. This includes maximizing client relationships while working as a liaison among: Account Executives, Branded Content Strategists, Ad Operations and any other departments specified in the campaign. This position is teamed with Account Executives and a Pre-Sale Sales Planner and is responsible for the client experience of campaign implementation and performance.

What You'll Do:
  • Main point of contact for sold campaign management
  • Key contributor to regular touch points with clients to deliver optimizations, reporting and overall campaign success
  • Identifies up-sell and renewal opportunities within campaign's strategy and passes them along to the Account Executive for presentation to the client
  • Retains client base through exemplary service and positive ROI for the client
  • Develops and maintains working relationships with key contacts and team members in all functional area
  • Coordinates and monitors development of artwork, ad copy and proofs with creative team to ensure successful execution of the client's advertising campaign
  • In partnership with Sales Planner and Ad Operations partners, presents campaign performance reports to client; makes recommendations as necessary
  • Stays abreast of client's marketing needs: strategy, audience, objective and ROI expectation
Who You Are:
  • Proven self-starter with a natural curiosity toward business solutions and customer positioning
  • Mix of analytical ability to see trends in data and ability to influence customer behavior using results
  • Passionate about improving and innovating the customer experience
  • Desire for future growth and advancement in media sales and customer solutions
Qualifications:
  • Minimum 2+ years of customer engagement experience in the area of marketing/advertising
  • Minimum 2+ years of project and customer management experience. Sales Force experience, a plus
  • Demonstrated ability to communicate clearly with decision makers with various talk tracks depending on expertise level
  • Critical thinking skills including data analysis and ability to position findings to customer with actionable steps
  • Ability to understand customer environments and sell ZMG value proposition continually and influence decision makers
  • Fluent in Excel, Power-Point, analytics and research tools
  • Advanced communication, presentation, analytical, and organizational skills
  • Proven ability to manage projects in a changing, fast-paced environment
  • Degree in Marketing, Advertising, Communications or related field strongly preferred
We Offer Great Benefits:
  • Company-sponsored medical, dental, and vision insurance (including domestic partner coverage) + pet insurance
  • Flexible Vacation / Paid Time Off
  • Charitable Giving Programs that include Paid Time off to volunteer and donation match
  • Family Planning Programs like MAVEN Fertility Concierge
  • Pregnancy and Paid Parental Leave (up to 16 weeks)
  • 401K savings plan with employer match
  • Employee stock purchase program (ESPP)
  • Wellness Programs: Gym reimbursement, Lose It and Calm subscriptions
  • Hybrid, Remote and Flexible work arrangements
  • Diverse and inclusive employee resource groups where you can collaborate with teams across the company while making an impact in the areas that most excite you


U.S. Equal Employment Opportunity/Affirmative Action Information

Individuals seeking employment at Ziff Davis are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. You are being given the opportunity to provide the following information in order to help us align with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Ziff Davis Shopping is a business unit within TSE. A division of Ziff Davis, Inc.

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