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Service Coordinator

4 months ago

Orlando, United States Security 101 Full time

Security 101 – National Accounts is now recruiting for a High-Energy Service Coordinator with clear, articulate written email communication skills to work in conjunction with our Service Manager in tracking contracts, active dispatching, scheduling, billing, parts tracking etc. This is an in-office position, located in Lutz, FL. Hourly wage varies from $18.00 to $25.00, non-exempt, commensurate with skills, product knowledge and experience. Skills/Abilities:

Must be able to type at least 55+ words per minute in clear, articulate email communications. Must have a strong sense of urgency in problem-solving and identifying potential issues quickly to maintain a positive reputation in our fast-paced industry. Must have prior experience in service and the ability to effectively communicate via email to customers and technicians for scheduling service-related issues. Must be dependable with a high attention to follow up. Timely, accurate and efficient handling of all work orders from start to finish. Professional, business-like manner with Customers, Service Branches and Team Members. Strong customer relations. Results driven and always looking for ways to improve. Proficient in Microsoft Outlook. Responsibilities:

Ensuring all Service appointment details including labor, parts and issues are properly logged into the Security 101 Software application. Maintains Customer Service Contract information database up to date within the Security 101 Software Application. Responsible for working with Vendors and Service Branches in the tracking of material orders, repairs and returns. Responsible for assigning/coordinating scheduled appointments with Service Branches. Assist Service Manager in the Operations-to-Service Turnover process. Works with the Service Manager on special projects and other duties as assigned. Education:

High School (or GED) minimum requirement Security 101 is a DFWP and EOE. Our employees work in a motivating, team-oriented work environment with paid health plan, vision, dental, prescription, 401K, paid vacation and holidays. If you meet the qualifications, please contact us today to learn how you can join this great place to work #J-18808-Ljbffr