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Support Specialist

3 months ago

Jacksonville, United States Advantage Design Group Full time

Are you tech-savvy and want to help and train professionals on the latest software platform?

Advantage Design Group seeks a Client Success Support Specialist who loves working with people and technology and developing their craft Our ideal candidate also has strong customer service skills, experience with technology, and strong support and training skills We've opened this position because we want to ensure that we provide the customers that subscribe to our software with exceptional care. Our primary mode of support for customers is via telephone, email, and video meetings. In addition, you will primarily be responsible for training end users via video conferencing.

Benefits:

  • A competitive base salary
  • Group Health & Dental Insurance
  • 401(k) with Company Matching
  • Profit-Sharing
  • Annual raises based on performance
  • Paid vacation and holidays
  • Ongoing training: includes various web-based classes and on-the-job training
  • Gym membership
  • Flex Time
  • Break room stocked with unlimited snacks, tea & coffee
Job Responsibilities will include:
  • Answering calls from clients who require assistance with technical problems or have concerns regarding websites and software
  • Train clients as needed in the use of proprietary software via video calls or written instructions
  • Communicate with clients, fellow employees, or vendors to resolve issues
  • Document all troubleshooting history with customers
  • Consult with staff and management to establish requirements for modifications
  • Maintain Standard Operating Procedures throughout all assignments
  • Develop training materials and procedures
  • Help test existing platforms and sites
  • Preparedness to perform other duties as needed
Requirements:
  • 3+ years of relevant experience in end-user tech support, software training/client services
  • A solid comfort level with new technology platforms and the ability to converse with clients
  • Website CMS experience
  • Proven project management track record and the ability to meet deadlines
  • Tremendous attention to detail
  • Onboarding experience at any type of organization
  • Training experience at any type of organization
  • Orientation experience at any type of organization
Plus:
  • Familiarity with SSL renewals
  • basic web standards (particularly HTML/CSS)
  • Bilingual in Spanish
  • Higher Education experience
Area Benefits
  • No state income tax
  • Coastal Florida city with miles of beaches and river www.visitjacksonville.com
  • For more information on Advantage Design Group, visit us at AdvantageDesignGroup.com and Welcome to ADG

About Advantage Design Group:

Advantage Design Group is North America's largest online orientation firm, with over 390 education institutions deploying our solution across three countries. Advantage Orientation's platform invites interactive and media-rich content engagement, transforming enrollment into an onboarding experience for students and staff.

Customized creative and technical services include content development, branded interface design, video production, advanced programming, and training. The platform also has a robust administrative panel to manage content and track, monitor, and analyze user data.

Are you looking for an opportunity to work with some of the nation's most prestigious colleges and universities? Look no further At Advantage Design Group, we have the privilege of serving institutions such as UCLA, Harvard, NYU, FSU, UNF, SCAD, UCF, University of Georgia, Washington State, LSU, and the University of Michigan. By joining our team, you will have the opportunity to impact the student and staff experience at these and other leading institutions nationwide. So don't miss out on this exceptional opportunity to participate in something truly impactful. Visit us at AdvantageDesignGroup.com to learn more.

Company address: 6877 Phillips Industrial Blvd Jacksonville, FL 32256

This is a full-time, on-site position. U.S. citizenship or U.S. work authorization is required.