Night Manager
2 weeks ago
Oversees the hotel operations, including guest relations, front desk, and housekeeping in the absence of the General Manager.
Responsibilities & Job Duties
- Works closely with the General Manager in overall operations of the hotel in their absence.
- Functions as an administrative link between departments.
- Ensures all polices in place are being followed in the absence of the General Manager.
- Interacts with all guests at the hotel, resolves any conflicts and addresses accordingly with staff if needed.
- Conducts site inspections.
- Maximizes revenue by selling all facets of the hotel
- Directs all activities of Housekeeping and Laundry departments in furnishing daily service to guest rooms and public areas.
- Schedules duties, such as heavy cleaning, mattress rotations, etc.
- Prepares work schedules for staff based on projected occupancy.
- Inspects premises, guest rooms, linen rooms, public areas to assure employees maintain superior standards.
- Orders supplies essential to the operations of the hotel.
- Trains employees on service.
- Responds to all guest needs.
- Creates work schedules for all housekeeping and front desk agents.
- Performs other duties as assigned.
Qualifications - Education, Experience, & Skills
- Bachelor's degree in Hotel/ Restaurant Management or Business or equivalent combination of education and experience.
- Minimum of three years of hotel management or supervisory experience.
- Strong leadership and a professional image.
- Strong interpersonal, written and verbal communication skills.
- Excellent decision-making ability and analytical skills.
- Ability to work a flexible schedule, including weekends and holidays.
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