Current jobs related to Customer Service Specialist - San Rafael - Marin Health

  • Customer Service Representative

    3 weeks ago

    San Antonio, United States Customer Service Representative Full time

    Seeking aCustomer Service Representative for a direct hire opportunity in San Antonio, TX for our client a Global Logistics Company that offers sophisticated logistical solutions backed by the world's largest global logistics network. Essential Duties and Responsibilities: Entering Shipment Orders intoproprietary Transportation Management System. Check...

  • Junior Customer Support Specialist

    1 week ago

    San Rafael, California, United States Clear Concepts Management Full time

    Job OverviewAre you enthusiastic about delivering outstanding support and fostering positive interactions with clients? Do you excel in a dynamic setting where your communication abilities and meticulousness are appreciated? If this resonates with you, we encourage you to consider joining our vibrant team as a Junior Customer Support Specialist at Clear...

  • Customer Engagement Specialist

    1 week ago

    San Rafael, California, United States Clear Concepts Management Full time

    Job OverviewAbout Clear Concepts Management:We are a dynamic sales and customer acquisition firm committed to facilitating our clients' growth in a competitive marketplace. Our focus is on providing strategic solutions that enhance customer enrollment and engagement, ensuring our clients thrive in today's business environment.Position Summary:We are looking...

  • Client Service Specialist- AT&T

    3 months ago

    San Rafael, United States Clear Concepts Management Full time

    If you're ready to embark on a path that fosters growth, learning, and hands-on experience in the world of client relations, we encourage you to explore the opportunity of becoming an Entry Level Client Service Specialist at Clear Concepts Management. In this role, you'll have the chance to build a strong foundation of customer service expertise while...

  • Client Service Specialist- AT&T

    3 months ago

    San Rafael, United States Clear Concepts Management Full time

    Job DescriptionJob DescriptionIf you're ready to embark on a path that fosters growth, learning, and hands-on experience in the world of client relations, we encourage you to explore the opportunity of becoming an Entry Level Client Service Specialist at Clear Concepts Management. In this role, you'll have the chance to build a strong foundation of...

  • Client Service Specialist I

    2 months ago

    San Rafael, United States Umpqua Bank Full time

    Description About the Role: This position processes a variety of customer account transactions quickly, accurately, and confidentially. A client service specialist also provides an exceptional banking experience to our customers by building relationships and offering appropriate products and services. Perform cash handling functions (e.g., deposits,...

  • Automotive Service Specialist

    1 week ago

    San Rafael, California, United States Sonic Automotive Full time

    Position: Automotive Service SpecialistCompany: Sonic AutomotiveJob Type: OtherExperience Level: AssociateAt Sonic Automotive, we are dedicated to providing our team members with the opportunities, resources, and support necessary for professional growth and development.Our extensive network of dealerships is focused not only on vehicle sales but also on...

  • Client Service Specialist II

    2 months ago

    San Rafael, United States Umpqua Bank Full time

    Description About Us: Umpqua Bank is headquartered in the Pacific Northwest with 5,000+ employees and offers banking services to customers throughout the nation. It's an especially exciting time to join our team as, following the recent merger with Columbia Bank, we have grown to become a leading western-based regional bank with more than $50B in assets...

  • Customer Service Specialist

    4 weeks ago

    San Antonio, United States Republic National Distributing Company Full time

    RNDC is looking for a collaborative, strategic, and detail-oriented Specialist, Customer Service to join our growing Finance team. The Specialist, Customer Service is responsible for handling customer service and accounts receivable inquiries via tel Customer Service, Customer Service Specialist, Specialist, Accounts Receivable, Retail

  • Service Technician

    5 months ago

    San Diego, United States Air Service Specialist Full time

    Job DescriptionJob DescriptionWe are seeking a Service Technician to join our team! You will maintain, service, and repair residential and commercial HVAC systems.Responsibilities:Troubleshoot and repair a wide range of HVAC equipmentPerform routine preventative maintenance Respond to work order requests in a timely fashion Adhere to all safety policies...

  • Customer Service Specialist

    4 weeks ago

    San Marcos, United States American Leak Detection Full time

    Founded over 40 years ago, American Leak Detection is the world leader in the accurate, non-destructive detection of hidden water, sewer, gas and swimming pool leaks. American Leak Detection sets the standard for non-invasive leak detection and repai Customer Service Specialist, Customer Service, Specialist, Retail, Construction, Leak Detection

  • Customer Service Specialist

    3 months ago

    San Antonio, United States Rollins Full time

    ** Customer Service Specialist** **Job Category****:** Customer Service **Requisition Number****:** CUSTO022977 Showing 1 location **Job Details** **Description** **At Orkin, our purpose is to help protect the world where we live, work, and play.** Our **Customer Service Specialists** are committed to this purpose. Our **Customer Service Specialists** are...

  • Customer Service Specialist

    2 weeks ago

    San Jose, United States AdaptHealth corp. Full time

    Description AdaptHealth Opportunity – Apply Today! At AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives – out of the hospital and in their homes. We are actively recruiting in your area. If you are passionate about making a profound impact on the quality of patients’ lives,...

  • Customer Service Specialist

    3 months ago

    San Jose, United States AdaptHealth corp. Full time

    Description AdaptHealth Opportunity – Apply Today! At AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives – out of the hospital and in their homes. We are actively recruiting in your area. If you are passionate about making a profound impact on the quality of patients’ lives,...

  • HVAC Maintenance Technician

    1 week ago

    San Diego, California, United States Air Service Specialist Full time

    Job OverviewWe are looking for a skilled HVAC Maintenance Technician to provide exceptional service in maintaining and repairing heating, ventilation, and air conditioning systems for both residential and commercial clients.Key Responsibilities:Diagnose and fix a variety of HVAC systems and componentsConduct regular preventative maintenance to ensure optimal...

  • Service Support Specialist

    2 weeks ago

    San Rafael, United States Swickard Auto Group Full time

    Job Type Full-time Description No prior automotive industry experience is required to apply! We are seeking individuals with various industry backgrounds. Related Fields: Airline, hotel, restaurant, mortgage lending, hospitality, customer service, guest service, high-end retail Our guests expect luxury, value, and world-class service. As a Service Support...

  • Customer Service Specialist

    5 days ago

    San Jose, California, United States Penske Automotive Full time

    Company Overview:Penske Automotive Group is a leader in the automotive industry, dedicated to delivering exceptional customer experiences. We pride ourselves on our commitment to quality service and employee development.Position Summary:We are currently seeking a Customer Service Specialist to enhance our customer engagement efforts. This role is pivotal in...

  • Customer Service Specialist

    2 weeks ago

    San Antonio, Texas, United States Kahlig Auto Group Full time

    Customer Service Specialist - North Park Subaru at DominionWe are seeking a Customer Service Specialist who excels in delivering exceptional client interactions. The ideal candidate will be responsible for welcoming guests, coordinating service appointments, and serving as a crucial link between clients and our skilled technicians. If you possess the ability...

  • Zone Customer Service Specialist

    2 weeks ago

    San Diego, United States Sherwin-Williams Full time

    This is position is essential to the success of our retail stores. ZONE Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the Customer Service Specialist, Customer Service, Specialist, Service

  • Customer Services Specialist

    4 weeks ago

    San Antonio, United States City of San Antonio Texas Full time

    Under general supervision, is responsible for recording and following-up on citizens' complaints, questions, and requests regarding City services. Working conditions are primarily inside an office environment with occasional visits to outdoor sites. Customer Service, Specialist, Retail, Customer, Experience

Customer Service Specialist

2 months ago

San Rafael, United States Marin Health Full time

**Customer Service Specialist** Job Number **11040 - DJTBD** Hours Per Two-Week Period **80** Shift Hours **8 Hour Shift** **WHAT WE OFFER:** Marin Health offers a generous suite of employee benefits, which includes a comprehensive and rich health benefits program (medical, dental, vision and prescription plans) at zero cost to you and your family. Our robust Wellness @ Work program (e.g. onsite health & fitness classes, discounts, etc) also promotes a healthier lifestyle for employees and to support you on your Healthy Healer journey. Other benefits include, but are not limited to, a 403(b) contribution plan and company-funded retirement plan, life insurance, vacation, holiday and sick leave, which you will start accruing immediately. Our benefits are highly competitive and considered to be one of the best in the Bay Area Find your healing place at Marin Health. External hires must pass a background check and medical screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with federal, state and local laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classifications protected by federal, state & local laws. ****JOB SUMMARY:****

The Customer Service Specialist is a liaison between the community and the hospital. They must be able to work tactfully and efficiently with all patients, the public, and other hospital employees. In the interest of outstanding customer service, they must be highly trained in business office operations, knowledge of all third party payor arrangement, self-pay and charity patients. Possess advanced knowledge an experience of all Patient Accounting functions.

The Customer Service Specialist serves as the initial point of contact with the business office for most incoming phone calls and mail. The Customer Service Specialist will monitor all calls initially and if unable to handle the call, they will refer it to the appropriate follow up representative.

The Customer Service Department will be responsible for the overall duties listed, but individual Specialists may be assigned segregated duties required to assure overall work flows are met.

**JOB SPECIFICATIONS:**

**EDUCATION**

High school diploma or equivalent preferred. Candidate must show willingness to participate in on-the-job training, possibly including outside education.

**EXPERIENCE**

Minimum of 2 years experience in a Patient Accounting/Business Office setting. Must have previous experience working with Business Office customers.

**PREREQUISITE SKILLS**

Must possess strong customer service skills, ability to work tactfully with patients, families and all other hospital staff. Able to handle a high level of calls and provide effective answers and resolutions in an expeditious and effective manner. Must be detailed oriented and capable of recording information correctly and timely. Bilingual preferred.

****LICENSE/REGISTRATION/CERTIFICATION:****

**N/A**

**PRIMARY CUSTOMER SERVED** (Age Specific Criteria)**:**

This position is not a patient care position, and as such, this section does not apply.

**PATIENT PRIVACY** (HIPAA compliance)**:**

This position has access to protected health information. The protected health information this position has access is demographic information, date of service information, insurance/billing information and medical record summary information. This position requires this patient health information in order to perform the functions outlined as part of this position description.

**DUTIES AND RESPONSIBILITIES:**

**ESSENTIAL (not modifiable)**

These tasks apply to the Customer Service unit as a whole and may be divided amongst each of the Customer Service Specialists.

- Primary role for all Customer Service Specialists is the timely and accurate handling of patient calls regarding changes, errors and questions.

- Accounts requiring additional assistance with insurance matters are to be referred to the appropriate patient account rep.

- Provide patients or insurance companies with requested account documentation such as a bill summary, itemized statement or other records that are available on the Hospital Information System (HIS).

- Work closely with patients who have pending Medi Cal, CMSP or other coverage to assure timely payments. Refers accounts to outside vendor as required to assure timely eligibility.

- Assists patients with other payment or account handling resources (e.g. Charity, prompt pay discounts, etc.) in an effort to facilitate a timely resolution.

- Receives Charity care applications and reviews for proper completion. Charity Applications with missing information are sent a notice advising of need for information.

- Track Charity accounts that are pending information. If patient fails to follow through, document account and change to self pay.

- Log all approved and denied Charity Care applications, assure all paperwork is attached and file.

- Open all mail and distribute as required. Work all returned mail within 3 working days and update accounts as necessary.

- Make all insurance updates and corrections within the Paragon system, request a re-bill, document the account and change the carrier within 72 hours of receipt.

- Receive and process all subpoenas and requests for itemized bills for attorneys, patients and other parties with authorization.

- Work self-pay accounts as they call or are assigned. Part of this duty may include the review and working of the A4 listing prior to bad debt referral.

- Work with patients to set up payment plans and provide assistance with the payment process.

- Provide an explanation of charges and/or correspondence.

- Work with Doctors offices and insurance companies to fulfill their requests for demographic information.

- Work with patients that come to the Business Office to resolve their questions or make payments.

**SECONDARY (modifiable)**

- Utilizes the Hospital Information system to research accounts in a timely and effective manner.

- Prepares financial agreements, creditors claims, probate forms, bankruptcy claims and Workers Compensation liens.

- Provides assistance in any area assigned or designated by the Manager or Director.

- Assists in the orientation of new employees.

- Other duties as assigned.