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Customer Success Specialist

2 months ago

Newark, United States Sir Speedy Full time
Position Overview:

Building and maintaining strong, lasting relationships with our customers, providing support to the sales team, and managing customer projects

Duties:

v Own the CRM system and process for inputting all contacts and updates

v Estimating, ticket preparation, scheduling, proofing and follow up for customer projects

v Problem resolution on projects

v Work with Production and Fulfillment Teams to manage projects for on time delivery

v Works with CS team to handle all calls and customer visits both timely and professionally

v On-boarding of new customers

Job Requirements:

v Customer service - YES. Behavior always exhibited-you own the project

v Participate in development of sales plan and driving necessary results

v Accurate estimate and production ticket creation, communication and follow up

v On time and accurate billing of projects and account follow up

Compensation: $20.00 per hour

We are one of the nations leading communications businesses backed by 50 years of professional experience and extraordinary growth. While technology plays a pivotal role in our industry, from print, signs and marketing to online ordering portals and more, we believe a rewarding career is shaped by people, purpose and passion.

If you dream of being part of an organization with a great heritage, progressive leadership and cutting-edge technology, discover the world that is Sir Speedy and its independent franchisees. Sir Speedy is a leading industry provider of printing, signs and marketing services, but we're less corporate culture and more close-knit family. We collaborate on ideas and dreams. Push boundaries. Solve challenges. Look out for one another. And yes, we work hard...and play harder. It's part of our DNA.

With several career paths to choose from - sales, marketing, design, production, operations - no matter the role you choose, you'll be working in an organization that cares about you. At Sir Speedy you can make a difference.