Customer Success Manager

2 months ago

Newark, United States Building Swell Full time

Fast track your career by joining our venture-backed team, where you will have the autonomy to drive the company to new heights and leave an impact on an industry at the cusp of incredible change. At Building Swell, we know construction is changing fast. Modern construction teams are manufacturing in offsite facilities using sustainable materials with significantly less waste. Join us in arming these modern builders with mission-critical technology to manufacture smarter buildings and address the housing shortage. The Team You’ll Join

Building Swell is a fast-growing technology company committed to guiding builders into the next era. Our fully remote, cross-disciplinary team consists of experts from construction, manufacturing, technology, and engineering. We value kindness and curiosity, fostering a culture of constant learning and growth. Join us in building the future of construction Your Impact

We're searching for a Customer Success Manager with a customer-centric mindset and hands-on experience in the construction industry. You'll be responsible for customer onboarding, ongoing support, and driving customer success for Building Swell products and features. Your understanding of the Architecture, Engineering, and Construction (AEC) industry will enable you to offer tailored solutions and high-quality experiences to our customers. Some of the ways you drive impact: Serve as the go-to authority for customers, guiding them through their journey with Building Swell products Develop and maintain customer relationships through regular check-ins, training sessions, and feedback mechanisms Collaborate with engineering, design, and marketing to relay customer needs and contribute to product improvement Use analytics and customer interaction data to drive strategies for customer success and retention Conduct customer training webinars, write help articles, and maintain the FAQ section to improve the customer experience Foster and build a community of satisfied customers who can act as brand ambassadors Your Background

5+ years in customer success or related roles within enterprise environments A proven track record of driving customer satisfaction and retention Deep understanding of the needs and challenges specific to AEC users Experience in analyzing customer data to drive success strategies Exceptional collaboration skills and the ability to work with multi-disciplinary teams Kind and curious—always open to learning from colleagues, clients, and the industry Willingness to travel up to 25% We are building a diverse workplace and inclusive culture to promote creativity and innovation. Building Swell is proud to be an equal opportunity employer and makes all employment decisions based on business needs, job requirements, and individual qualifications, without regard to race, color, sex, sexual orientation, gender identity, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Building Swell will not tolerate discrimination or harassment based on any of these characteristics. Building Swell encourages applicants of all ages. We want to hear from you Apply below or email us to learn more. Remote – PST to EST Time zones

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