![Building Swell](https://media.trabajo.org/img/noimg.jpg)
Customer Success Manager
2 months ago
Fast track your career by joining our venture-backed team, where you will have the autonomy to drive the company to new heights and leave an impact on an industry at the cusp of incredible change.
At Building Swell, we know construction is changing fast. Modern construction teams are manufacturing in offsite facilities using sustainable materials with significantly less waste. Join us in arming these modern builders with mission-critical technology to manufacture smarter buildings and address the housing shortage.
The Team You’ll Join
Building Swell is a fast-growing technology company committed to guiding builders into the next era. Our fully remote, cross-disciplinary team consists of experts from construction, manufacturing, technology, and engineering. We value kindness and curiosity, fostering a culture of constant learning and growth.
Join us in building the future of construction
Your Impact
We're searching for a Customer Success Manager with a customer-centric mindset and hands-on experience in the construction industry. You'll be responsible for customer onboarding, ongoing support, and driving customer success for Building Swell products and features. Your understanding of the Architecture, Engineering, and Construction (AEC) industry will enable you to offer tailored solutions and high-quality experiences to our customers.
Some of the ways you drive impact:
Serve as the go-to authority for customers, guiding them through their journey with Building Swell products
Develop and maintain customer relationships through regular check-ins, training sessions, and feedback mechanisms
Collaborate with engineering, design, and marketing to relay customer needs and contribute to product improvement
Use analytics and customer interaction data to drive strategies for customer success and retention
Conduct customer training webinars, write help articles, and maintain the FAQ section to improve the customer experience
Foster and build a community of satisfied customers who can act as brand ambassadors
Your Background
5+ years in customer success or related roles within enterprise environments
A proven track record of driving customer satisfaction and retention
Deep understanding of the needs and challenges specific to AEC users
Experience in analyzing customer data to drive success strategies
Exceptional collaboration skills and the ability to work with multi-disciplinary teams
Kind and curious—always open to learning from colleagues, clients, and the industry
Willingness to travel up to 25%
We are building a diverse workplace and inclusive culture to promote creativity and innovation. Building Swell is proud to be an equal opportunity employer and makes all employment decisions based on business needs, job requirements, and individual qualifications, without regard to race, color, sex, sexual orientation, gender identity, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Building Swell will not tolerate discrimination or harassment based on any of these characteristics. Building Swell encourages applicants of all ages.
We want to hear from you Apply below or email us to learn more.
Remote – PST to EST Time zones
#J-18808-Ljbffr
-
Manager, Customer Success
4 weeks ago
Newark, United States 1Huddle Full timeToday, companies spend huge amounts of time & money on training that is outdated, boring and quickly forgotten by employees. With our game-based training platform, companies convert boring training material into competitive training games that are proven to increase sales performance. 1Huddle engages employees through daily training games that companies can...
-
Customer Success Manager
7 days ago
Newark, New Jersey, United States 1Huddle Full timeRole Overview:Our Customer Success Team is dedicated to fulfilling the needs of our clients, ensuring they derive maximum value from our offerings.You will be responsible for providing essential technical assistance to clients through various communication channels. This includes documenting issues and responding to inquiries, while escalating more complex...
-
Customer Success Manager
7 days ago
Newark, New Jersey, United States 1Huddle Full timeOverview:In today's fast-paced business environment, organizations invest significant resources in training programs that often fail to engage employees effectively.At 1Huddle, we transform traditional training materials into interactive, competitive games designed to enhance employee performance and drive sales success.Our platform allows companies to...
-
Customer Success Manager
7 days ago
Newark, New Jersey, United States 1Huddle Full timeOverview of the Role:Our Customer Success Team is dedicated to fulfilling the needs of our clients, ensuring they derive maximum value from our innovative products and services.Key Responsibilities:- Provide essential technical assistance to clients through various communication channels.- Document client issues and escalate complex matters to the relevant...
-
Customer Success Representative
4 weeks ago
Newark, United States EMS Management & Consultants Full timeJob DescriptionJob DescriptionDescription:Who is EMS|MCEMS|MC offers full-service revenue cycle management solutions and is the largest billing services provider focused exclusively on emergency medical services in the U.S. We offer services from software to hardware to billing services and everything in between. For over 25 years, our high-quality service,...
-
Customer Success Representative
2 weeks ago
Newark, United States EMS Management & Consultants Inc Full timeDescription: Who is EMS|MC EMS|MC offers full-service revenue cycle management solutions and is the largest billing services provider focused exclusively on emergency medical services in the U.S. We offer services from software to hardware to billing services and everything in between. For over 25 years, our high-quality service, results and...
-
Customer Success Supervisor
1 month ago
Newark, United States Achieve Test Prep Full timeJob Description About We Are Working We Are Working (WAW) is a full-service staffing company specializing in helping small to midsize businesses hire offshore talent, also known as virtual assistants (VA). Much of our competition are foreign-based companies that do little more than offer a very low hourly rate and connect a company with a VA and leave much...
-
Customer Success Specialist Location:
2 months ago
Newark, United States Sir Speedy Full timeBuilding and maintaining strong, lasting relationships with our customers, providing support to the sales team, and managing customer projects Duties: v Own the CRM system and process for inputting all contacts and updates v Estimating, ticket preparation, scheduling, proofing and follow up for customer projects v Problem resolution on projects v Work with...
-
Customer Success Specialist
2 weeks ago
Newark, United States Danaher Corporation Full timeChromatography, the science of separation, affects the lives of almost everyone. Phenomenexs chromatography products advance the future of scientific analysis and investigation, ensuring the quality of essentials like your food, water, shampoo, and Specialist, Technical Support, Customer, Science, Manufacturing, Retail, Benefits
-
Customer Relationship Manager
1 week ago
Newark, New Jersey, United States Snap Finance Full timeAre you seeking a vibrant, dynamic environment that prioritizes customer satisfaction and empowers its team members? Snap Finance stands as a prominent leader in the financial services sector, with our team members being the cornerstone of our achievements. We understand that content, empowered, and engaged team members are crucial for fostering innovation...
-
Customer Account Manager
6 days ago
Newark, United States Ursa Innovations Full time $46,500 - $56,500Job DescriptionJob DescriptionWe are a fast-growing business management firm that elevates our clients' growth with innovative customer service, sales, and marketing techniques. We are currently looking to hire a dynamic and creative entry-level Customer Account Manager to engage our consumer audience in acquisitions and existing accounts creatively....
-
Customer Account Manager
5 days ago
Newark, United States Ursa Innovations Full time $46,500 - $56,500Job DescriptionJob DescriptionWe are a fast-growing business management firm that elevates our clients' growth with innovative customer service, sales, and marketing techniques. We are currently looking to hire a dynamic and creative entry-level Customer Account Manager to engage our consumer audience in acquisitions and existing accounts creatively....
-
Customer Account Manager
4 weeks ago
Newark, United States Ursa Innovations Full timeJob DescriptionJob DescriptionUrsa Innovations is a fast-growing business management firm that elevates our clients' growth with innovative customer service, sales, and marketing techniques. We are currently looking to hire a dynamic and creative entry-level Customer Account Manager to engage our consumer audience in acquisitions and existing accounts...
-
Manager, Customer Development, NJ
1 month ago
Newark, United States Pernod Ricard Full timePosition Title: Manager, Customer Development, NJ Location: Newark, NJ, US, Remote Careers that unlock the magic of human connection Who we are Pernod Ricard is a global premium spirits and wine company. We’re the team behind leading brands such as ABSOLUT® Vodka, Jameson® Irish Whiskey, Malibu®, Kahlúa® Liqueur, Beefeater® Gin, and Avión™...
-
Customer Service Manager
3 months ago
Newark, United States Alstom Full timeReq ID:449129 At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to...
-
Customer Service
3 months ago
Newark, United States Licking County Board of Mental Retardation & Developmental Disabilities Full time**Customer Service** **Position Location:** South 2nd Street, Newark, Ohio **Download Full Job Description:** **Position Description:** These entry-level positions are part of our customer service unit, representing the Agency through services such as front desk reception, telephone reception, and other customer service facets. All positions work together to...
-
Customer Engagement Representative
1 week ago
Newark, New Jersey, United States Qonten Full timeCustomer Service AssociateJoin our team at Qonten as a Customer Service Associate, where you will play a vital role in ensuring customer satisfaction and enhancing their experience.Key Responsibilities:Address customer inquiries and provide assistance with product-related questions.Utilize essential retail tools, including basic computer applications and...
-
Customer Service Representative
2 weeks ago
Newark, United States FastSigns Full timeFASTSIGNS #122001 is hiring for a Customer Service Representative to join our team! Benefits/Perks: Competitive Pay Paid Vacation and Holidays Performance Bonus Ongoing Training Opportunities A Successful FASTSIGNS Customer Service Representative Will: Be the initial contact with current as well as prospective customers in our FASTSIGNS Center Learn to...
-
Customer Service Representative
2 months ago
Newark, United States FastSigns Full timeFASTSIGNS #122001 is hiring for a Customer Service Representative to join our team! Benefits/Perks: Competitive Pay Paid Vacation and Holidays Performance Bonus Ongoing Training Opportunities A Successful FASTSIGNS Customer Service Representative Will: Be the initial contact with current as well as prospective customers in our FASTSIGNS Center Learn to...
-
Customer Service Collections Manager
1 month ago
Newark, United States PeopleShare Full time***Now Hiring for Immediate Openings for Customer Service Collections Managers***Are you tired of working in a dead-end job with nowhere to move up? Are you a collections professional and are tired of the hard-hitting tactics of 3rd party collections agencies? PeopleShare is hiring for an amazing Customer Service Collections Manager opportunity with one of...