Guest Services Agent

2 months ago


Kapolei, United States Marriott Vacations Worldwide Full time

Hourly Rate: $33.22

Job Status: Casual / On-Call

Are you looking for a place where meaningful moments are made together?

At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at MVW, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.

Where great benefits lead to a life fulfilled.

  • Competitive Pay
  • Medical/Dental/Vision/401K opportunities
  • Travel discounts
  • Credit Union Membership
  • Tuition Reimbursement
  • Professional Counseling & Family Support
  • Growth and Development Opportunities
  • *Benefit Eligibility will vary by position
Site Specific Perks
  • Free on-site parking
  • Discounts to onsite food outlets and services
  • Complimentary coffee and tea
  • Quarterly luncheon celebrations and awards
  • Company branded hats, t-shirts, sunscreen, sunglasses for outdoor associates
  • Local restaurant discounts
  • Discounted theme park tickets and rental cars
  • Community service opportunities


As a Guest Services Agent, a typical day will include:
  • Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.
  • Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.
  • Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)
  • Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.
  • Answers telephone calls and routes calls to the proper department as applicable.
  • May be asked to assist with bellman and runner duties depending on facility or location.


Guest Experience and Company Standards
  • Welcome and greet guests and anticipate and address their needs.
  • Interact with colleagues and guests professionally and promptly.
  • Contribute to team goals.
  • Always follow company policies and safety procedures.


To Become a Guest Services Agent at MVW:
  • Available to work various shifts, holidays, and both weekend days.
  • Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
  • Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.
  • Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.
  • Specific job duties may differ by property, size of team, or facility.
  • Bilingual in English and Japanese required.


Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
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