Customer Care Coordinator

3 weeks ago

Tampa, United States Lennar Homes Full time

Overview:

Welcome Home Build your career with Lennar

As one of the nations largest builders, Lennar has built over one million new homes for families across America. Since 1954, our communities have catered to all lifestyles and family dynamics, whether you are a first-time or move-up buyer, multigenerational family, or active adult.

At Lennar, Everythings Included in our homes, and Everyones Included on our team. Our Everyones Included vision is to be as inclusive and diverse as the communities we build unleashing the power of diversity within our workforce to drive innovation & sustainable growth.

Lennar Core Values

Our commitment to Quality, Value, and Integrity is the underlying foundation upon which Lennar was built, and these three fundamental principles still guide us in caring for our customers, associates, shareholders, and community.

Customer Care Coordinator

Lennar is seeking a Customer Care Coordinator to answer all customer care telephone calls and inquiries. Process and administer all customer care and quality assurance related paperwork and information. Maintain customer care records and support department activities.

Responsibilities:
  • Receive and Return all Customer phone calls within 24 hours.
  • Log phone calls.
  • Communicate phone call messages to appropriate Field Representative.
  • Make sure customer received a call back from appropriate representative within a communicated time frame.
  • Enter all inspection report information in the Siebel program as identified service orders.
  • Send 90 Day and 330 Day histories to homeowners with cover letter.
  • Send service orders via fax or email to all contractors with noted date for work and/or delinquent date.
  • File all documentation in warranty file and keep with other department file in a central folder.
  • Enter all completed service orders.
  • Process UW Requests when work complete and invoices are submitted.
  • Make a service order entry identifying information in letters sent to customers on history.
  • Water intrusion list is to be logged daily and followed through.
  • Weekly report of open service orders is to be generated and sent to the Field Representatives.
  • Performs 90 and 330 day walks.
Qualifications:
  • Minimum High School or GED required
  • 3 years customer service experience, preferably with a homebuilder
  • Intermediate to advanced PC skills (Microsoft Word and Excel)
  • Excellent verbal and written communication skills
  • Must possess professional attitude to represent company in a positive manner
  • Team player
  • Excellent interpersonal skills

Contacts

Daily interaction with various division personnel, outside agencies, business partners, consultants and homeowners. Regular contact with the general public. Frequent external contacts where matters discussed require resourcefulness, patience, clarity and tact.

Physical Requirements

Some office work which may require the ability to occasionally bend, stoop, reach, lift, move and carry office materials and supplies weighing 25 pounds or less. Finger dexterity is required to operate a computer keyboard and calculator. Able to drive a vehicle.

This description outlines the basic tasks and requirements for the position noted. It is not a comprehensive listing of all job duties of the associates.

FLSA Status

Non- Exempt

Life at Lennar

Lennar recognizes our associates are the heart of the companys success. Learn new skills, build your path, and become an integral part of the Lennar Family.

When You Join:

  • Health Insurance - Medical, Dental & Vision
  • Vacation 3 weeks of vacation per year to start
  • Holidays, Sick Leave, & Personal Days
  • 401(k) Savings Plan with company match
  • Paid Maternity & Bonding Leave
  • New Hire Referral Bonus Program
  • Product Purchase Discount for Associates
  • Associate Assistance Plan
  • Everyones Included Day - In the spirit of inclusion, diversity, and caring for our community, Lennar encourages our Associates to take a day to connect, reflect and inspire those around us, in a way that is uniquely important to you.
  • And More

Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.



Type:
Regular Full-Time

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