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Front Desk Representative

2 months ago

Houston, United States Artisprint Full time
Description

Job Title: Front Desk Representative

Location: Houston, TX

Job Type: Full-Time

Job Summary:

The Front Desk Representative will be the first point of contact for our company. This role is responsible for providing exceptional customer service, managing front desk operations, and ensuring a positive experience for all visitors and clients. The ideal candidate will have excellent communication skills, a friendly and professional demeanor, and the ability to handle multiple tasks efficiently.

Responsibilities

Greet and Welcome Guests:
•Warmly greet and welcome all visitors upon arrival.
•Direct visitors to the appropriate person and office.
•Answer, screen, and forward incoming phone calls.

Administrative Support:
•Manage front desk activities, including scheduling and managing appointments.
•Handle inquiries and provide accurate information regarding the company, services, and policies.
•Maintain office security by following safety procedures and controlling access via the reception desk.

Clerical Duties:
•Receive, sort, and distribute daily mail/deliveries.
•Perform basic bookkeeping, filing, and clerical duties.
•Maintain a clean and tidy reception area, ensuring it is presentable and organized.

Customer Service:
•Address and resolve customer queries and complaints in a professional manner.
•Provide information and support to clients, ensuring their needs are met.
•Assist in the coordination of special events, meetings, and appointments.

Technology Use:
•Operate standard office equipment, including computers, printers, and fax machines.
•Utilize and manage office software for scheduling, communication, and data entry.

Qualifications

•High school diploma or equivalent; additional certification in Office Management is a plus.
•Strong organizational and multitasking abilities.
•Excellent communication and interpersonal skills.
•Customer service-oriented with a positive attitude.
•Professional appearance and demeanor.