Region Customer Relations Specialist

4 weeks ago

Windsor Locks, United States Critter Control Full time

** Region Customer Relations Specialist**

**Job Category****:** Customer Service **Requisition Number****:** REGIO022681 Showing 1 location **Job Details**

**Description**

**Job Description:**

The objective of the Regional Customer Relations position is to provide excellent service to the Regions existing customers and provide resolution to their needs and concerns in a single call (One Call Resolution) and in a professional manner.

**Duties and Responsibilities**

* Answer incoming calls from existing customers, and track open issues to inform them of plan/resolution status, update when needed and follow-up with customer to ensure resolution satisfaction

* Able to speak knowledgeably to a customers concern or issue

* Be proficient to work within the current CRM (Servsuite) to document issues

* Research required information using accessible resources

* Identify escalating priority issues and report it up the proper chain of command, and perform a follow-up call with customer to ensure resolution of the issue

* Maintain/exceed productivity goals and performance measures set by the Region

* Conduct outbound contact calls for customers who have newly completed jobs, and 0-7-day AR to ensure customer satisfaction

* Make out-going calls as needed to customers and team regarding special circumstances including weather, schedule changes, and other unusual events

* Assist customers as needed in making payments or setting up auto-billing

* Assist RSM/RM/DM in summarizing trends, remaining open issues, reoccurring issues in districts and regions

* Follow-up with L360/Podium customers to initiate a plan of action with at-risk customers

**Required Experience**

* One-year experience in a call center/customer service environment, or equivalent field experience in Wildlife/Pest Control

* Knowledge of customer service principles and practices,

* Good data entry and verbal skills; type 45 wpm or more

* Proficient in relevant computer applications

**Required Skills**

* Ability to de-escalate an upset customer

* Must be able to work overtime during the companys peak season

* Must have the ability to be flexible in scheduling

* Attention to detail

* Teamwork

* Problem Analysis and Resourcefulness

* Professionalism

* Adaptability

* Able to react effectively and calmly in a stressful situation

* Excellent organizational skills

* Able to coordinate activities with multiple parties and levels of leadership

**Compensation and Benefits Package:**

* Competitive earning potential

* Matching 401(k)

* Medical, dental and vision

* STD, LTD and life insurance

* PTO

* Paid training

* Company perks

**Position Type**

Full-Time/Regular

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Required**

High School/GED or better.

**Experience**

**Required**

**1 year:** Customer Service

**Licenses & Certifications**

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

  • Customer Service Specialist

    3 weeks ago

    Windsor Locks, United States Zobility Full time

    Job DescriptionJob DescriptionJob Posting Title: Customer Service Analyst SpecialistLocation: Windsor Locks, CT 06096Duration: 12 Months+ Job Description:·        The Customer Service Analyst Specialist is the focal point between customers and internal company functions regarding such matters as pricing, scheduling, contract requirements, shipping,...

  • Customer Service Analyst Specialist

    3 weeks ago

    Windsor Locks, United States Apollo Professional Solutions Full time

    Job Description Customer Service Analyst Specialist Windsor Locks CT Contract - 1st Shift, 5/40 Hours:8am - 5pm Pay Rate:$29.00/Hr. Benefits:medical, dental, vision, 401k Requirements: Customer Service Analyst Specialist US Person Bachelor's degree, but in lieu of a degree, the manager will consider reviewing candidates with customer service experience....

  • Customer Service Analyst Specialist

    3 weeks ago

    Windsor Locks, United States Zobility Full time

    Job DescriptionJob DescriptionJob Description: The Customer Service Analyst Specialist is the focal point between customers and internal company functions regarding such matters as pricing, scheduling, contract requirements, shipping, and documentation.The ideal candidate will be responsible for processing and administering orders, preparing general...

  • Customer Service Analyst Specialist

    1 week ago

    Windsor Locks, United States Indotronix International Corporation Full time

    The Customer Service Analyst Specialist is the focal point between customers and internal company functions regarding such matters as pricing, scheduling, contract requirements, shipping, and documentation. The ideal candidate will be responsible for processing and administering orders, preparing general correspondence, and coordinating customer service...

  • Customer Service Analyst Specialist

    2 weeks ago

    Windsor Locks, United States Indotronix International Corporation Full time

    The Customer Service Analyst Specialist is the focal point between customers and internal company functions regarding such matters as pricing, scheduling, contract requirements, shipping, and documentation. The ideal candidate will be responsible for processing and administering orders, preparing general correspondence, and coordinating customer service...

  • Customer Service Analyst Specialist

    3 weeks ago

    Windsor Locks, United States Indotronix International Corporation Full time

    The Customer Service Analyst Specialist is the focal point between customers and internal company functions regarding such matters as pricing, scheduling, contract requirements, shipping, and documentation. The ideal candidate will be responsible for processing and administering orders, preparing general correspondence, and coordinating customer service...

  • Customer Service Analyst Specialist

    3 weeks ago

    Windsor Locks, United States Zobility Full time

    Job Description:The Customer Service Analyst Specialist is the focal point between customers and internal company functions regarding such matters as pricing, scheduling, contract requirements, shipping, and documentation.The ideal candidate will be responsible for processing and administering orders, preparing general correspondence, and coordinating...

  • Customer Service Analyst Specialist

    3 weeks ago

    Windsor Locks, United States zobility Full time

    Job Description:The Customer Service Analyst Specialist is the focal point between customers and internal company functions regarding such matters as pricing, scheduling, contract requirements, shipping, and documentation.The ideal candidate will be responsible for processing and administering orders, preparing general correspondence, and coordinating...

  • Customer Service Analyst Specialist

    3 weeks ago

    Windsor Locks, United States Zobility Full time

    Job Description:The Customer Service Analyst Specialist is the focal point between customers and internal company functions regarding such matters as pricing, scheduling, contract requirements, shipping, and documentation.The ideal candidate will be responsible for processing and administering orders, preparing general correspondence, and coordinating...

  • Customer Service Analyst Specialist

    3 weeks ago

    Windsor Locks, United States Zobility Full time

    Job Description:The Customer Service Analyst Specialist is the focal point between customers and internal company functions regarding such matters as pricing, scheduling, contract requirements, shipping, and documentation.The ideal candidate will be responsible for processing and administering orders, preparing general correspondence, and coordinating...

  • Customer Service Analyst Specialist

    3 weeks ago

    Windsor Locks, United States zobility Full time

    Job Description: The Customer Service Analyst Specialist is the focal point between customers and internal company functions regarding such matters as pricing, scheduling, contract requirements, shipping, and documentation. The ideal candidate will be responsible for processing and administering orders, preparing general correspondence, and coordinating...

  • Customer Service Analyst Specialist

    2 weeks ago

    Windsor Locks, United States Zobility Full time

    Job Description: The Customer Service Analyst Specialist is the focal point between customers and internal company functions regarding such matters as pricing, scheduling, contract requirements, shipping, and documentation. The ideal candidate will be responsible for processing and administering orders, preparing general correspondence, and coordinating...

  • Customer Service Analyst Specialist

    3 weeks ago

    Windsor Locks, United States PDS Tech Full time

    Management of Repair Purchase Orders from a diverse range of Commercial and/or Military Airline customers. Focus on external and internal customer support. Action daily queue management such as inductions, quoting, turn-time mitigations, customer sta Customer Service, Analyst, Specialist, Service, Account Specialist, Customer, Staffing, Retail

  • Labor Relations Specialist

    2 weeks ago

    Windsor Locks, United States State of Connecticut Full time

    IntroductionTHE POSITION The State of Connecticut's Office of Policy and Management (OPM) invites experienced applicants to apply for the position of Labor Relations Specialist within our Office of Labor Relations (OLR). WHAT WE CAN OFFER YOU A Platinum Healthcare Plan, the nation's best for state employees and dependents, according to a report by...

  • Labor Relations Specialist

    3 days ago

    Windsor Locks, United States State of Connecticut Full time

    IntroductionTHE POSITION The State of Connecticut's Office of Policy and Management (OPM) invites experienced applicants to apply for the position of Labor Relations Specialist within our Office of Labor Relations (OLR). WHAT WE CAN OFFER YOU A Platinum Healthcare Plan, the nation's best for state employees and dependents, according to a report by...

  • Regional Account Manager

    2 months ago

    Windsor Locks, United States Ironwear Full time

    SummaryIronwear is a safety solution provider. For over 30 years we have manufactured, developed, and reengineered Personal Protective Equipment (PPE) for all industrial markets around the globe. The Regional Account Manager will expand our customer base and achieve sales quotas in their assigned territory. This position will require traveling, face-to-face...

  • Customer Service Analyst Specialist

    3 weeks ago

    Windsor Locks, United States Butler America Full time

    Customer Service Rep (Airline Repair Orders) Location: Windsor Locks, CT (06096) Job ID: #69271 Pay Range: $24-29 3 Open positions Bachelors degree Preferred ON-SITE position only US Citizen and US Person candidates permitted Focus: CSR, Call Center, (POs) Purchase Orders, Commercial Airline Repair Purchase Orders or Military Airline Purchase Orders...

  • Sr. Regional Account Manager/Regional Account Manager

    2 weeks ago

    Windsor Locks, United States CSL Seqirus Careers Full time

    The Opportunity: Join our team to develop the CSL Seqirus influenza portfolio for both public and private books of business within a regional geography at Integrated Delivery Networks, Public Health accounts, and other select healthcare sites of care where opportunities for influenza vaccinations exists. The focus for the Regional Account Manager (RAM) will...

  • Regional Account Manager

    1 month ago

    Windsor Locks, United States Ironwear Full time

    Summary Ironwear is a safety solution provider. For over 30 years we have manufactured, developed, and reengineered Personal Protective Equipment (PPE) for all industrial markets around the globe. The Regional Account Manager will expand our customer base and achieve sales quotas in their assigned territory. This position will require traveling, face-to-face...

  • Customer Service Analyst Specialist

    2 weeks ago

    Windsor Locks, United States Butler America Full time

    Customer Service Rep (Airline Repair Orders) Location: Windsor Locks, CT (06096) Job ID: #69271 Pay Range: $24-29 3 Open positions Bachelors degree Preferred ON-SITE position only US Citizen and US Person candidates permitted Focus: CSR, Call Center, (POs) Purchase Orders, Commercial Airline Repair Purchase Orders or Military Airline Purchase Orders ...