Customer Service Analyst Specialist

2 weeks ago


Windsor Locks, United States Zobility Full time
Job DescriptionJob Description

Job Description:

  • The Customer Service Analyst Specialist is the focal point between customers and internal company functions regarding such matters as pricing, scheduling, contract requirements, shipping, and documentation.
  • The ideal candidate will be responsible for processing and administering orders, preparing general correspondence, and coordinating customer service needs while being a contributor to a dynamic team environment, being proactive and results oriented, and possessing communication, analytical, and problem-solving skills.


Responsibilities:

  • Management of Repair Purchase Orders from a diverse range of Commercial and/or Military Airline customers
  • Focus on external and internal customer support
  • Action daily queue management such as inductions, quoting, turn-time mitigations, customer status reports, assist with on time delivery metrics and objectives, etc.
  • Participate, engage, and support customer meetings – virtually and/or in-person
  • Build and maintain customer trust and relations
  • The ability to adapt to our constantly evolving environment and priorities is essential.
  • This role will provide numerous opportunities that will help build your aerospace and customer relations experience with both commercial and military platforms
  • Previous account specialists have progressed to various roles, such as production control, operations team leaders, program management, supply chain, etc.


Qualifications:

  • Customer service experience preferred.
  • Computer skills i.e. Microsoft Office (Word, PPT and Excel).
  • SAP knowledge would be great to consider as well.
  • In lieu of a degree, the manager will consider reviewing candidates with customer service experience.


Education:

  • Bachelors


Additional Details:

  • Onsite position


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