Day Lodge/Cafe Assistant Manager

1 month ago


Newry, United States Sunday River Full time

Overview:

Join our F&B Team The Day Lodge/Cafe Assistant Manager is responsible for the daily operation of one of our three day lodges with a primary focus on guest satisfaction. This is a front-of-the-house, directly guest-facing, hands-on position requiring the ability to train and manage a staff of up to 30 people while performing tasks key to daily operation (cashiering, restocking, bussing, assisting on the back line in some cases) to support their team.

The Assistant Manager will work solely from the day lodge floor and is responsible for appropriately interacting with as many guests as possible while maintaining a steady flow at the registers and planning to manage the anticipated volume of business. The ideal candidate must have strong communication skills and be comfortable talking to our guests during positive and negative experiences. They must also be able to inform guests of the menu choices at other mountain restaurants, promote area activities and be able to answer general knowledge questions involving the resort.

This is a full-time seasonal position, with available shifts mostly during days, with some nights needed for special events, and including weekends and holidays. A typical work week will be between 40-50 hours, with more time being needed during periods of extremely heavy business, such as Christmas and President's weeks. This position must present a professional manner and maintain their composure during pressure situations. The Day Lodge Assistant Manager reports to the F&B Manager and acts as the MOD in the absence of a manager.

Responsibilities:
  • Hiring, training, and scheduling staff under direction from the Manager or Director
  • When acting as MOD, responsibilities include:
  • Assign cashier stations and make sure all staff is set up for success
  • Oversee cashiers to assure that they are being responsible in receiving credit cards, resort charge cards and gift cards for payment of guest transactions
  • Make sure cashiers' areas are kept clean, neat, and organized throughout their shift
  • Oversee and assist with restocking and replenishing beverages and other FOH food items
  • Follow current written training plan, or implement an acceptable alternative, for onboarding all FOH Day Lodge staff
  • Be on the floor during peak business hours for the breakfast and lunch rush
  • Coordinate and oversee all front of house staff in the absence of the Manager or Director
  • Constantly interact with guests
  • Maintain knowledge of menu and pricing within the outlet. Must be able to quickly and correctly answer guest questions regarding the menu, upselling, ingredients, and offer suggestions
  • Must be able to inform guests of the menu choices at other mountain restaurants, promote area activities and be able to answer general knowledge questions involving the resort
  • Assign opening and closing shift duties, check out staff for end-of-shift cash outs, and side work completion.
  • Make cuts to staffing levels based on business volume
  • Constantly communicate with the Manager regarding all supply needs
  • Request maintenance and repairs as needed for FOH for the dining room to be presentable and in working order for all guests
  • Communicate frequently with back and front of house staff to properly manage the flow of business
  • Conduct pre-shift meetings with staff
  • Operate within the guidelines outlined in the Boyne Brand Standard Audit
  • At times of high volume within the resort, assistance may be required outside of the outlet
  • Be physically able to spend the majority of the workday on their feet and be able to push, pull, and lift up to 50 pounds.
Qualifications:
  • High School diploma or equivalent required
  • 2+ consecutive years in a similar management position

Compensation & Benefits

  • Wage ranges from $20- $25 per hour, depending on experience, with opportunities for professional growth and advancement
  • Team Member Perks include:
  • Free Ski Pass and access to other Boyne Resorts
  • Resort discounts on dining, retail, lodging, and spa
  • Eligibility for end-of-season loyalty bonus
  • Eligibility for affordable team member housing


  • Newry, Maine, United States Sunday River Full time

    Job SummaryThe Day Lodge/Cafe Assistant Manager is a key member of our Food and Beverage team at Sunday River. This role is responsible for the daily operation of one of our three day lodges, with a primary focus on guest satisfaction.Key ResponsibilitiesStaff Management: Hire, train, and schedule staff under the direction of the F&B Manager or...

  • Day Lodge Supervisor

    3 weeks ago


    Newry, Maine, United States Sunday River Full time

    Day Lodge/Cafe Supervisor Job SummaryWe are seeking a highly skilled and experienced Day Lodge/Cafe Supervisor to join our team at Sunday River. As a key member of our Food and Beverage team, you will be responsible for the daily operation of one of our base lodges, ensuring exceptional guest satisfaction and a seamless dining experience.Key...


  • Newry, Maine, United States Sunday River Full time

    {"Responsibilities": "Key ResponsibilitiesHire, train, and schedule staff under the direction of the F&B Manager or Director.As MOD, assign cashier stations, ensure staff is set up for success, and oversee cashiers to assure responsible handling of guest transactions.Maintain a clean, neat, and organized workspace throughout the shift.Restock and replenish...

  • Lodge Custodian

    3 weeks ago


    Newry, Maine, United States Sunday River Full time

    {"title": "Base Lodge Custodian", "description": "Job SummarySunday River is seeking a highly motivated and detail-oriented individual to join our team as a Base Lodge Custodian. This role is responsible for maintaining the cleanliness and organization of our base lodge facilities, including public areas, bathrooms, and ski locker rooms.ResponsibilitiesClean...

  • Base Lodge Custodian

    4 weeks ago


    Newry, United States Sunday River Full time

    Overview: Sunday River is seeking full-time or part-time Base Lodge Custodians with high standards and a great work ethic to join our team. This position must perform all aspects of custodial duties, including bending, stooping, and lifting at least 50 pounds. Custodial work requires self-motivation, working with little supervision, excellent organizational...


  • Newry, Maine, United States Boyne Resorts Full time

    Job SummaryWe are seeking a highly detail-oriented and organized individual to join our team as a Lodge Custodian. In this role, you will be responsible for maintaining the cleanliness and organization of our pool areas, public bathrooms, hallways, common areas, ski locker rooms, and elevators.Key ResponsibilitiesEmpty and clean all waste receptacles and...

  • Base Lodge Custodian

    1 month ago


    Newry, United States Boyne Resorts Full time

    Clean and maintain pool areas, public area bathrooms, hallways, public common areas, ski locker areas, and elevators Empty and clean all waste receptacles and transport waste to dumpsters Vacuum, sweep, and scrub floors as necessary Move furniture, d Custodian, Property Management

  • Hotel Night Auditor

    6 days ago


    Newry, Maine, United States Sunday River Full time

    Sunday River Lodging Job OpportunityWe are seeking a skilled and friendly Front Desk Night Auditor to join our team at Sunday River Lodging. As a Night Auditor, you will provide exceptional service to our guests during the overnight hours, ensuring a seamless and enjoyable experience.Responsibilities:Guest Service: Exceed guests' expectations by providing...


  • Newry, Maine, United States Sunday River Full time

    Position Overview:The Sunday River Lodging department is in search of dedicated Night Auditors who will deliver exceptional and courteous service to our guests during the overnight shift. This role typically operates from 11 PM to 7 AM, with opportunities for full-time seasonal employment.Key Responsibilities:Surpass guests' expectations throughout their...


  • Newry, Maine, United States Sunday River Full time

    Job SummaryThe Patrol On-Hill Supervisor is a key leadership role at Sunday River, responsible for overseeing the safety and risk management of our mountain operations. This position requires a strong leader who can manage a team, make sound decisions, and provide excellent customer service.Key ResponsibilitiesTeam Management: Supervise and develop a team of...

  • Hotel Night Auditor

    3 months ago


    Newry, United States Sunday River Full time

    Overview: Sunday Rivers Lodging department is seeking Front Desk Night Auditors! Night Auditors provide professional and friendly service to our guests during the overnight hours. This position is generally scheduled from 11pm to 7am. Full-time seasonal positions are available. Responsibilities: Exceed guests' expectations throughout their stay Go above and...


  • Newry, Maine, United States Sunday River Full time

    About the RoleSunday River is seeking a highly motivated and detail-oriented Evening Hotel Custodian to join our team. As a key member of our housekeeping department, you will play a vital role in ensuring our guests have an exceptional experience.ResponsibilitiesHousekeeping Operations: Assist with all aspects of the housekeeping department, including...


  • Newry, United States Sunday River Full time

    Overview: Sunday Rivers Housekeeping Team is enthusiastic, has a positive attitude, works together, and has a passion for providing exceptional service! We strive to use every guest interaction as an opportunity to create an unforgettable memory from our hotels. We are seeking full-time year-round (FTYR), full-time seasonal (FTS), part-time (PT), and...


  • Newry, Maine, United States Sunday River Full time

    Spa Receptionist Job DescriptionWe are seeking a highly skilled and professional Spa Receptionist to join our team at Sunday River Resort. As the first point of contact for our guests, you will be the face of our spa and play a crucial role in delivering exceptional guest service.Key Responsibilities:Manage spa appointments, including booking, changes,...

  • Level 3 Cook

    4 weeks ago


    Newry, United States Boyne Resorts Full time

    Overview As a Level 3 Cook you can earn up to $30/hr as the most experienced and efficient worker in the kitchen under the Chef. A Level 3 Cook has strong leadership skills and is a positive influence on others both inside and outside of the kitchen. He/She/They have mastered--and can operate--all stations of a kitchen, and has the ability to lead other...


  • Newry, United States Sunday River Full time

    Overview: Sunday Rivers Housekeeping Team is enthusiastic, has a positive attitude, works together, and has a passion for providing exceptional service! We strive to use every guest interaction as an opportunity to create an unforgettable memory from our hotels. We are seeking full-time year-round Evening Hotel Custodians to join us for shifts from 3:00 PM...

  • Spa Receptionist

    2 months ago


    Newry, United States Sunday River Full time

    Overview: We are currently seeking a receptionist for our Jordan Spa at Sunday River Resort. This individual will serve as the first point of contact for our guests, representing the face of our spa. The ideal candidate should possess professionalism, organizational skills, and excellent communication skills, with a strong focus on delivering exceptional...

  • Barista

    1 week ago


    Newry, Maine, United States Sunday River Full time

    Sunday River Barista Job DescriptionOverview:Sunday River is seeking a skilled Barista to join our team at our signature coffee shops, Northern Lights and Coffee Hound. As a Barista, you will be the face of our coffee shop, providing exceptional customer service and ensuring a seamless experience for our guests.Responsibilities:Provide top-notch customer...

  • Banquet Server

    2 days ago


    Newry, Maine, United States Sunday River Full time

    Overview:Sunday River is seeking skilled individuals to join our team as Banquet Servers. As a member of our food and beverage team, you will have the opportunity to interact with various departments and guests, providing exceptional service and creating memorable experiences.Responsibilities:Set up and break down for functions and eventsServe food and...

  • Barista

    7 days ago


    Newry, Maine, United States Sunday River Full time

    Barista Job DescriptionSunday River is seeking skilled Baristas to join our team at Northern Lights and Coffee Hound, our signature coffee shops. As a Barista, you will be the face of our brand, providing exceptional customer service and ensuring a seamless experience for our guests.Responsibilities:Provide top-notch customer service, engaging with guests...