Lead On-Hill Operations Manager

4 weeks ago


Newry, Maine, United States Sunday River Full time
Job Summary

The Patrol On-Hill Supervisor is a key leadership role at Sunday River, responsible for overseeing the safety and risk management of our mountain operations. This position requires a strong leader who can manage a team, make sound decisions, and provide excellent customer service.

Key Responsibilities
  • Team Management: Supervise and develop a team of mountain safety professionals, ensuring they have the necessary skills and resources to perform their duties.
  • Risk Management: Identify and mitigate risks on the mountain, ensuring a safe environment for guests and staff.
  • Communication: Facilitate communication between departments and teams, ensuring a cohesive and effective response to emergencies.
  • Training and Development: Provide ongoing training and development opportunities for staff, ensuring they have the necessary skills to perform their duties.
  • Incident Investigation: Participate in incident investigations, providing a thorough and objective analysis of incidents.
  • Process Improvement: Identify opportunities to improve efficiency and effectiveness of mountain operations, implementing changes as needed.
Requirements
  • Education: High School Diploma or equivalent.
  • Certifications: EMT, WFR, or OEC certification, with the ability to attain and maintain current Outdoor Emergency Care (OEC) certification within the first 2 seasons.
  • Experience: At least 1 full season of experience as a full-time Sunday River Patrol Foreman, or equivalent experience in customer service, hospitality, or healthcare.
  • Skills: Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
Benefits
  • Compensation: Competitive hourly wage, with opportunities for professional growth and improvement.
  • Benefits: Free ski pass for self and dependents, resort discounts on dining, retail, lodging, and spa, end-of-season loyalty bonus, and eligibility for affordable team member housing.


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