Customer Service Representative

3 days ago

Canal Winchester, United States Hall's Culligan Water Full time
Culligan of Central Ohio in Canal Winchester is currently seeking a Customer Service Representative to join our office support team. We have a dynamic team and we are looking for another member who will represent our brand and create lifetime customers.

This is the perfect career for someone who has worked in a customer focused, administrative role in the service industry. The right person will have scheduling/dispatching experience, will be successful in handling customer issues, and have experience communicating with field staff in a service-oriented industry.If you have customer service experience and you pride yourself on being solution focused and customer service oriented, this is the career for you

WHY SHOULD YOU WORK FOR CULLIGAN?

  • Great full time, Monday-Friday 8am to 5pm work schedule
  • Competitive hourly rate starting between $17.20-$18.50/hr. with bonus
  • Paid time off
  • Full benefits package including 401k with company match
  • Career advancement opportunities
  • Stable and growing, family-oriented company
  • We like to promote from within
  • Use of free Culligan equipment in your home
Responsibilities
  • Schedule service calls, dispatch service technicians to customer locations
  • Communicating effectively between sales and service departments
  • Answer incoming calls from our very important customers
  • Resolve any product or service-related issues; follow up to ensure complete customer satisfaction
  • Close out billing and work orders; prepare paperwork for next business day
  • Take payments and maintain customer records by updating account information
  • Scheduling new customer initial inspections
  • Prepare and maintain compliance and regulatory reporting (sales reports, month end reporting, etc.)
  • Troubleshooting over the phone and email minor technical issues related to water treatment equipment and reporting resolutions back to management.
Qualifications
  • Customer service and multi-line telephone experience required
  • Scheduling and Coordinating service and sales -Routing/Dispatch experience highly desired
  • Must be proficient in Microsoft Office
  • Account collections experience preferred
  • Ability to prioritize tasks in a fast-paced fun environment
  • Strong work ethic (honesty and integrity are key for this position and to our organization)
  • Excellent communication skills includinghelpfulness and patience in dealing with fellow employees and external customers and vendors
  • Exceptional problem-solving skills
  • Ability to work independently


Candidates are subject to pre-employment testing up to and including drug/alcohol screening, background check, motor vehicle record check, and D.O.T. physical, as applicable

Benefits:Our company always offers opportunity for advancement, competitive pay, and comprehensive benefits including Health, Dental, Vision Insurance, Company Paid Life + the option for additional supplemental life insurance, Disability, Critical Illness, and Accident supplemental plans, Flexible Spending Accounts, 401(k) with generous company match and Paid Time Off.

INDHCL

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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