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Customer Service Representative

3 months ago


Winchester, United States Boston Full time

Job Title: Customer Service Representative

Job Summary:
**Duties**:

- Provide accurate information about products and services
- Upsell products and services to customers when appropriate
- Conduct data entry and maintain customer records
- Communicate effectively with customers to ensure a positive experience
- Perform outbound calling to follow up on customer concerns or inquiries
- Analyze customer feedback and recommend improvements

Qualifications:

- Previous experience in customer service or a related field
- Proficiency in English; fluency in Spanish is a plus
- Strong communication skills, both verbal and written
- Ability to multitask and prioritize in a fast-paced environment
- Excellent problem-solving skills
- Multilingual abilities are advantageous
- Familiarity with CRM systems and data entry processes

Pay: $16.00 - $18.00 per hour

**Benefits**:

- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance

Experience level:

- 1 year

Shift:

- Day shift

Weekly day range:

- Monday to Friday
- Weekends as needed

Work setting:

- In-person

Ability to Commute:

- Winchester, MA (preferred)

Ability to Relocate:

- Winchester, MA: Relocate before starting work (preferred)

Work Location: In person