IT Support Services Technician

1 month ago

Melbourne, United States Percepta Full time

IT Support Services Technician At Percepta, we bring first-class service across each market we support . As a IT Support Services Technician in Melbourne Florida , you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. What You'll Be Doing The IT Support Technician's role is to consistently improve and maintain a high level of customer satisfaction by troubleshooting and providing assistance to resolve customer issues. The IT Support Technician is responsible for the logging and tracking of all Service Desk requests and for providing tier 1 and 2 technical support. The Technician will follow documented procedures for escalating the issues that are outside of their area of competency and is responsible for following up on the issue until it has been resolved. The IT Support Technicians are the primary source for end user support. The IT Support Technician follows documented work instructions to accommodate customer requests, including creation and administration of IDs that provide access to various internal and external systems. The IT Support Technician completes other tasks as assigned by IT Manager. During a Typical Day, You'll Answer phone and ticket requests for technical assistance and perform tier 1 and 2 troubleshooting and analysis. Incident detailed documentation in Service Now or other required applications for any work they perform Complete checklist of daily operational tasks to ensure system availability before production hours and monitor system performance Provide hardware setup, imaging, upgrades, repair and inventory for PC's at the local site. administrate or facilitate the administration of IDs Create and update Support Documentation Moving or relocating of PCs as required, for both small and large projects or Remote pickups or shipping. Ability to work flexible hours and accommodate any of the IT Support Services shifts. Overtime might be required when needed. Ability to provide after-hours 24/7 on-call or on-site support. The local IT Support Technicians are the primary source for daily support tasks on the production floor and are responsible for escalating to local administrators if the problem is beyond their area of expertise and responsibility. Maintain a positive work environment that fosters team performance. Support and contribute open communications flow inside and outside the Technology Team Other IT projects as required. What You Bring to the Role Associates Degree or equivalent work experience within the I.T. field. CompTIA A+ preferred CompTIA Network+ preferred Minimum of 4 years of Help Desk or Desktop hardware and software experience in an Enterprise environment. Experience with basic Network troubleshooting. Experience with basic Telephony troubleshooting Experience with Ticketing systems, preferably Service Now Working Knowledge of Windows 10/11 Working Knowledge of Outlook and Office365 Ability to work well under pressure with tight deadlines Strong Time Management skills, attention to detail and outstanding follow-up skills. Strong Problem Resolution and decision-making skills Strong Communication, customer service and organizational skills What You Can Expect Starting hourly rate of $25.60 per hour +5% AIP (Annual Incentive Plan) Health/Dental/Vision/Life Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Employee Rewards Program (Perci Perks) About Percepta Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients. Our values are the heartbeat of our organization, and we live, breath and play by them every day . As a Percepta team member, you can expect: Culture of Service - to be treated like you are the customer from day one Teamwork - belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges value in your contributions Respect - a team that is accountable, dependable and gives you their full attention Proactive - to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization Career Growth - lots of learning opportunities for aspiring minds Diversity - be a part of our growing diverse and community-minded organization that is all about having fun Competitive Compensation - we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness. Percepta requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. Percepta is an Equal Opportunity Employer. #LI-Onsite

  • IT Support Services Technician

    4 weeks ago

    Melbourne, United States Percepta Full time

    Job DescriptionJob DescriptionRequisition Title: IT Support Services Technician (03WMD)US-FL-MelbourneDescription IT Support Services TechnicianAt Percepta, we bring first-class service across each market we support. As a IT Support Services Technician in Melbourne Florida, you’ll be a part of creating and delivering amazing customer experiences,...

  • IT Support Services Technician

    2 weeks ago

    Melbourne, United States Percepta Full time

    Job DescriptionJob DescriptionRequisition Title: IT Support Services Technician (03X4D)US-FL-MelbourneDescription IT Support Services TechnicianAt Percepta, we bring first-class service across each market we support. As a IT Support Services Technician in Melbourne Florida, you’ll be a part of creating and delivering amazing customer experiences,...

  • IT Support Services Technician

    2 weeks ago

    Melbourne, Florida, United States Percepta Full time

    DescriptionIT Support Services TechnicianAt Percepta, we bring first-class service across each market we support. As a IT Support Services Technician in Melbourne Florida , you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.What You'll Be DoingThe IT Support...

  • IT Support Services Technician

    1 month ago

    Melbourne, United States Percepta Full time

    Description IT Support Services Technician At Percepta, we bring first-class service across each market we support. As a IT Support Services Technician in Melbourne Florida , you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. What You’ll Be Doing The IT Support...

  • Rv Service Technician

    3 weeks ago

    Melbourne, United States Quality RV Full time

    We are looking for RV technicians to add to our hard-working team. We are excited to be expanding rapidly and are looking to hire the best of the best RV Service Technicians. Our number 1 priority is our RV techs, you will be provided with an abundance of resources & staff support to perform your duties! Come join our team and become engaged in our passion...

  • Senior Service Desk Technician

    2 weeks ago

    Melbourne, United States City Of Melbourne Full time

    Description The Senior Service Desk Technician is responsible for leading a team that provides technical support and troubleshooting to all City of Melbourne Departments and employees. Their duties include handling requests for assistance related to computer hardware, software, mobile devices, telecommunications, and other...

  • Support Technician

    4 weeks ago

    Melbourne, United States Gauzy Full time

    **About The Position** Gauzy Vision Systems is a world-leading smart Glass and window shade manufacturer for the Commercial and Business Jet markets. We are looking for a **Production Technician** to join our team in Florida. As a Production Technician, you will assemble small components and sub-assemblies to create a larger top-level part in accordance...

  • Service Technician

    2 weeks ago

    Melbourne, United States Gator Chrysler Dodge Jeep Full time

    Job Summary: The Service Technician at Gator Chrysler Dodge Jeep in Melbourne, Florida is a full-time, commission only position that requires a high level of skill and technical expertise. As an individual contributor, the Service Technician will be responsible for performing a wide range of automotive repairs and maintenance services on various vehicles,...

  • Service Technician

    3 weeks ago

    Melbourne, United States Gator Chrysler Dodge Jeep Full time

    Job Summary:The Service Technician at Gator Chrysler Dodge Jeep in Melbourne, Florida is a full-time, commission only position that requires a high level of skill and technical expertise.As an individual contributor, the Service Technician will be responsible for performing a wide range of automotive repairs and maintenance services on various vehicles,...

  • Service Technician

    1 month ago

    Melbourne, United States Gator Chrysler Dodge Jeep Full time

    Job DescriptionJob DescriptionJob Summary:The Service Technician at Gator Chrysler Dodge Jeep in Melbourne, Florida is a full-time, commission only position that requires a high level of skill and technical expertise. As an individual contributor, the Service Technician will be responsible for performing a wide range of automotive repairs and maintenance...

  • Swimming Pool Service Technician

    3 weeks ago

    Melbourne, United States Aqua Blue Pools Full time

    Aqua Blue Pools is a third generation family run business that focused on inground swimming pool construction, repair and pool service in Brevard County since 1969. We are currently hiring a full-time Swimming Pool Service Technician two days a week with the option to grow and add more. Retention bonus available! Must have a clean driving record. Pay starts...

  • Service Technician

    1 month ago

    Melbourne, United States Suburban Propane Full time

    Overview: When you join Suburban Propane, you become a part of a fast-paced and dynamic company that has been serving its employees and customers for over 90 years. You join an organization with a strong sense of community that values safety, customer satisfaction, training and development, and teamwork. Responsibilities: As a Service Technician, you will be...

  • Pool Service Technician PT

    1 week ago

    Melbourne, United States Pool Scouts of Space Coast Full time

    Job DescriptionJob DescriptionPool Service TechnicianThis is for a part time position.Pool Scouts of the Space Coast is hiring motivated and hard-working individuals to serve as Service Technicians. No experience required. If youre trustworthy and reliable, well train you to service our customers swimming pools. Part-time and full-time year-round positions...

  • Pool Service Technician FT

    1 week ago

    Melbourne, United States Pool Scouts of Space Coast Full time

    Job DescriptionJob DescriptionPool Service TechnicianPool Scouts of the Space Coast is hiring motivated and hard-working individuals to serve as Service Technicians. No experience required. If youre trustworthy and reliable, well train you to service our customers swimming pools. Part-time and full-time year-round positions available with a starting wage of...

  • Network Control Technician C

    2 weeks ago

    Melbourne, United States L3Harris Technologies Full time

    L3 Harris is looking for a Customer Service Representative (CSR) who will support a large nationwide customer. This individual will be a key member of the Network Operations Control Center (NOCC), and they will closely support the geographically disp Control Technician, Customer Service Representative, Customer Service, Technician, Network, Network...

  • Pool Service Technician

    2 weeks ago

    Melbourne, United States Happy Pool and Spa Full time

    **Position**: Pool Service Technician **Location**: Brevard County / Space Coast, FL **Company**: Happy Pool & Spa **Employment Type**: Full-Time/Part-Time **About Us**: Happy Pool & Spa is a premier provider of pool and spa maintenance services. Our mission is to ensure our customers enjoy crystal clear and safe swimming environments. We pride ourselves on...

  • Service Technician

    1 month ago

    Melbourne, United States Porsche of Melbourne Full time

    Job DescriptionJob DescriptionPorsche Audi of Melbourne is hiring! We are always looking for bright, motivated, and energetic professionals to add to our world-class team. Our employees work together towards a common goal to offer the best service in the industry. If you feel that your skills would be a valuable asset to our customers, we want to get to...

  • Compounding Pharmacy Technician

    4 weeks ago

    Melbourne, United States Specialty Pharmacy Services, Inc. Full time

    **Job Overview** Specialty Pharmacy Services is an independent, human and veterinary compounding pharmacy. We have been compounding prescriptions for the Space Coast and surrounding communities for more than 25 years. Compounding technicians are in charge of compounding medications for patient use as well as keeping accurate medication records. Must be an...

  • Pool Service Tecnician

    1 week ago

    Melbourne, United States Pool Scouts of Space Coast Full time

    Job DescriptionJob DescriptionPool Service Lead TechnicianPool Scouts of the Space Coast is hiring motivated and hard-working individuals to serve as a Lead Service Technicians. If youre trustworthy and reliable, well train you to service our customers swimming pools. Full-time year-round positions available with a starting wage of $18 per hour + DOE.Pool...

  • HVAC Service Technician

    4 weeks ago

    Melbourne, United States Fox Service Company Full time

    Duron Smith A/C and Heat is seeking an HVAC Service Technician to join our Melbourne, FL team! Qualifications: * EPA Certification Required * Minimum 1-year experience in residential HVAC service/diagnostic Required * Valid driver's license Required * The ability to operate a mobile android tablet * Must have all tools necessary to complete jobs * HVAC...