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Front Desk Agent

2 months ago

Port St Lucie, United States Sandpiper Bay Resort Full time

Job Type

Full-time

Description

Job Description/Summary:

To assist our guests efficiently and courteously in all Front Office related functions, while projecting high standards of service and professional hospitality at all times.

ESSENTIAL JOB FUNCTIONS:

  • Providing information to guests about resort policies, services and amenities.
  • Responding to requests from guests for assistance and information about the local area (e.g. directions, places to eat, etc.).
  • Selling rooms to "walk-in" customers.
  • Entering/changing reservation information on the computer system.
  • Posting charges to guest accounts.
  • Processing payments from guests.
  • Making necessary corrections to guest accounts.
  • Informing housekeeping department about room status/availability.
  • Listening for and responding to guest complaints.
  • Operating resort switchboard or PBX.
  • Cleaning the front desk area.
  • Maintaining daily logs.
  • Balancing shift work and cash drawers.
Additional Responsibilities:
  • Any other duties assigned by Supervisor
Technical Skills
  • Computer & Software skill - proficient in OPERA Cloud, ALICE Hospitality Operations System preferred


Salary Description

$16/hr

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