Viewer Services Representative PT

2 months ago


Birmingham, United States Eternal Word Television Network, Inc. Full time
HOW YOU WILL IMPACT THE BIG PICTURE:

As aBilingual Viewer Services Representative, you'll play an important role in advancing the mission of our foundress, Mother Angelica, to our EWTN Family. The Bilingual Viewer Services Representative provides an attentive, caring and positive experience to our audience through answering phone calls, e-mail, mail, and prayer offerings.

WHAT YOU WILL DO:

  • You'll be the face of EWTN by answering audience questions via various forms of communication, including telephone, internet and written correspondence.
  • Respond to questions relative to Friary, Marketing, Production, Programming, Radio, Theology and other areas of the Network as appropriate.
  • Take prayer requests, troubleshoot orders, and process donation payments.
  • Provide excellent customer service to the EWTN viewers
ABOUT YOU:
  • You have a passion for customer service, and at least 1-2 years of experience working in a customer service or call center environment.
  • You possess excellent verbal and communication skills, ability to multi-task, and technical proficiency in MS Office and basic data entry.
  • You must be proficient in speaking, reading and writing in the English and Spanish language including the meaning and spelling of words, and rules of composition and grammar.
  • You are patient, kind, and exemplify a helpful attitude that translates to a positive experience for our EWTN family.
  • You are flexible to work 25 hours per week, Monday through Friday, 7:00am - to 7:00pm CT. Saturday availability is also required, 11:00am - 3:00pm CT.
  • Must also be a practicing Catholic with demonstrated knowledge of the Catholic Faith and EWTN's mission.
WHAT YOU'LL LOVE ABOUT WORKING HERE:
  • We offer a career with purpose Apply your God-given talents, knowing your contributions help advance EWTN's mission of sharing the Gospel with the world.
  • Family-oriented working environment. We value the importance of family, and welcome you as an EWTN Family member, not just an employee.
  • Worship at work Freedom to participate in daily Mass, Adoration, and prayer throughout your workday.
  • Competitive salary and comprehensive benefits package including Health, Dental, Vision, Life insurance and Retirement Savings Plan.
  • 11 Paid Holidays and generous Paid Time Off program.
  • Tuition reimbursement for online continuing education and degree programs through our partnership with Catholic Distance University.
  • Ability to learn alongside legacy employees while bringing new ideas to the team.


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