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Patient Services Representative
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Louisville, Kentucky, United States Randstad North America, Inc. Full timeKey Responsibilities:• Manage inbound and outbound phone lines for the pharmacy, ensuring seamless communication with patients and healthcare providers.• Provide telephone support and administrative assistance to patients, addressing their queries and concerns in a professional and courteous manner.• Process patient information accurately and...
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Patient services representative
3 months ago
Are you a dynamic problem-solver with a passion for helping others? We're looking for a Pharmacy Support Specialist to manage calls, emails, and patient inquiries. Ensure first-call resolution, adapt to change, and maintain confidentiality. 1+ years of customer service experience required.Flexibility, organization, and the ability to adapt to changing program rules are essential.
salary: $16 - $17 per hour
shift: First
work hours: 8 AM - 8 PM
education: High School
Responsibilities
- Support inbound and outbound phone lines for the pharmacy
- Answer calls, emails and/or other requests from patients and/or healthcare providers while meeting or exceeding service level goals
- Able to balance priorities, working with team members, between inbound calls, responding to inbound email requests and making outbound calls to messages left on voicemail
- Accurately and completely capture information and update systems appropriately
- Be flexible, organized and able to comply with constantly changing program business rules
Skills Patient Support Call Center Support (1 year of experience is required) Active Listening Customer support Telephone Etiquette Empathy
Qualifications Years of experience: 1 year Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
