Fleet Manager/Breakdown Coordinator

4 weeks ago

Brighton, United States 247breakdown Full time

**We're seeking Fleet Managers / Breakdown Coordinators for our Brighton, CO location. This is a full time weekday shift with the opportunity for overtime. We have different shifts available: Weekdays Monday-Thursday: 4-10hour shifts (various day and overnight hours available) & Weekends Days 6am-6pm or Nights 6pm-6am (3-12hour shifts, additional hours can be made up during the week if wanted).**

**Position Objective:**The Fleet Manager is the liaison between customers and the field technicians. Create and track the Work Order and dispatch a technician. Assure that all charges related to work orders are posted properly. Manage all work orders and customer contacts. Must conduct themselves in the presence of customers in a manner that promotes a positive image of the company.

**Job Responsibilities**

* Answer incoming phone calls, create WOs and dispatch technician in a timely and friendly manner.

* Schedule service appointments (Obtain customer and vehicle data prior to arrival when possible)

* Manager Work Orders: Prepare, open, maintain and close repair orders.

* Write up customers vehicle problems accurately and clearly on repair order.

* Refer to service history, inspect vehicle, and recommend additional services needed. * Provide customer a complete and accurate written quote for repair to include repair time line.

* Update customer of any changes in quote and or time line for repair; obtains pre-approval prior to continuing work.

* Explain work and all charges to Customer

* Maintains high customer satisfaction standards

* Maintain follow-up program on service repairs done and additional items found in need of repair.

* Handle customer inquiries on the phone

* Follow up with customers regarding parts ordered for warranty repairs and scheduling a repair once the parts have been sourced.

**Qualifications**

* High school diploma or GED.

* Some College- Degree preferred but not required

* Experience with Fleet Managing or Dispatching

* Proficient in Windows, Office: Word, Excel, Outlook, Website navigation

* Must be able to multi-task

* Must have effective listening and communication skills in order to assist customers professionally in person or by phone.

* Strong personal organizational skills as they relate to workload, time management and setting priorities in an unsupervised environment

* **Must be able to work holidays**

**Rocky Mountain Truck Centers is a fast growing company that has been in business for over twenty years and offers competitive benefits, healthcare and paid time off.**

**Rocky Mountain Truck Centers provided the following inclusive hiring information:**

We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

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