Client Service Manager

3 weeks ago

New York, United States LMAX Group Full time

LMAX Group is a global financial technology company and the leading independent operator of multiple institutional execution venues for FX and digital assets trading. The Group's portfolio includes LMAX Exchange (institutional FX exchange, FCA regulated MTF and MAS regulated RMO), LMAX Global (FCA and CySec regulated brokers) and LMAX Digital (GFSC regulated institutional spot crypto currency exchange).

Our mission is to create a level playing field for all participants in the world's biggest financial markets, through transparent, precise and consistent execution, based on robust trading technology.

We are looking for people who want to help us change the game, not just play it.

LMAX Group fosters inclusive recruitment practices. We are an equal opportunity employer as we welcome everyone to our team. We encourage people of colour, women, people from LGBTQ+ community, and people with disabilities to apply. Please let us know if you need reasonable adjustments at any point in the application or interview process.

About the Role:LMAX Exchange, is seeking an innovative and experienced Client Service Manager to join our FX HedgePool division in New York. This role will be supporting our clients and driving operational excellence in a fast-paced, high-growth environment. Our team is collaborative, versatile, and deeply committed to improving market structure. As a Client Service Manager, you will play a key role in maintaining smooth operations, enhancing client relationships, and contributing to product development.

Key Responsibilities:
•Client Operations & Support: Oversee the daily operation of currency transactions over FX HedgePool's platform, ensuring seamless execution for members. This includes setting up new members/accounts, managing multi-account allocations, and troubleshooting issues.
•Interact daily with buyside members, bank trading desks, and prime brokers to maximize volumes and efficiency of FX HedgePool matching and other transactions.
•Primary Liaison: Serve as the primary interface between clients and FX HedgePool's Product teams, ensuring alignment between operational needs and tech solutions.
•Client Onboarding: Manage the end-to-end onboarding process for new members, ensuring compliance with regulatory requirements and creating a smooth experience.
•Project Leadership & Support: In collaboration with Product teams, Systems teams, and other areas, take on leadership or support roles in key projects, such as:
o Product development initiatives.
o Translating regulatory requirements into efficient operating processes.
o Enhancing IT systems and managing security protocols.
•Analytics & Process Improvement: Utilize analytical skills to complete complex data analysis, identify patterns, and propose improvements. Collaborate with clients and internal teams to drive efficiency in daily operations.
•Documentation & Compliance: Ensure accurate and timely management of documentation related to financial institutions, supporting audits and regulatory reviews.
NY Salary Disclosure: $120,000 to $160,000 base + annual bonus + benefits listed below.

Requirements

Qualifications:
•Currency Trading Expertise: Strong background in supporting currency trading desks, with specific experience booking and settling swap transactions for multi-account, buyside entities; strong experience with FX workflows for "real money" managers and prime brokers is highly desirable.
•Project Management: Proven experience in leading or supporting complex projects, ideally involving product development, technology, legal, and/or compliance teams.
•Regulatory Compliance Knowledge: Familiarity with translating regulatory requirements into practical operating procedures and working on automation solutions.
•Analytical Skills: Proficient in data analysis and able to communicate insights clearly to both clients and colleagues. Knowledge of Python, R, and/or MATLAB is highly desirable.
•FX Market Knowledge: Deep understanding of currency trading, particularly the relationship between interest rates and currency rates, as well as market risks in spot and forward currency positions.
•Technical Collaboration: Experience working with IT teams on system requirements, testing, and managing information security audits.
•Client-Focused Mindset: Excellent rapport with clients, strong communication skills, and a service-oriented approach to managing relationships. Ability to promote FX HedgePool's products effectively to both prospects and existing clients.

What We Offer:
•An opportunity to work with a high-growth, innovative team in the heart of the financial technology sector.
•The chance to impact market structure improvements and work on high-impact projects.
•Competitive salary and benefits, along with opportunities for career advancement within LMAX Group.

Benefits

  • 25 days PTO
  • Generous funding pot for training courses and conferences
  • Pension: 401K
  • Private medical, dental, and vision coverage
  • Life insurance
  • TriNet Platform
  • Wellness contribution program with access to ClassPass
  • Plumm Platform
  • Five volunteering days

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