Current jobs related to Customer Service Representative I PFS Remote - Farmington - Trinity Health
-
PFS Customer Service Representative-I-Remote
4 weeks ago
Farmington, United States Trinity Health Full timeEmployment Type: Full timeShift:Description:POSITION PURPOSE Performs the day-to-day customer service activities within the hospital revenue operations of an assigned Patient Business Services (PBS) location. Serves as part of a Customer Service team at an assigned PBS location responsible for ensuring customer satisfaction through timely and professional...
-
Customer Service Representative I
1 month ago
Farmington, United States Trinity Health Full timeEmployment Type:Full time. Shift:Description:POSITION PURPOSE - - Prefer Medical Revenue experience. Performs day- to- day customer service activities within the hospital revenue operations of an assigned Patient Business Services (PBS) location. Ser Customer Service, Customer Service Representative, Representative, Remote, Health, Retail, Healthcare
-
Customer Care Specialist
3 days ago
Farmington, Michigan, United States Trinity Health Full timeEmployment Type: Full timeShift:Job Overview:POSITION OBJECTIVE The role involves managing daily customer service operations within the hospital revenue cycle at a designated Patient Business Services (PBS) site. As a member of the Customer Service team, this position is accountable for delivering exceptional customer satisfaction through prompt and...
-
Customer Service Rep I
3 weeks ago
Farmington, United States Trinity Health Full timeEmployment Type: Full timeShift: Day Shift Description: Job Posting: Customer Service Representative - Patient Business Services Location: REMOTE Reports to: Supervisor PFS Customer Service Position Summary: Join our team as a Customer Service Representative within the hospital revenue operations at our Patient Business Services (PBS) location. In this role,...
-
Customer Service Representative I
3 months ago
Farmington, United States LotSolutions, Inc. Full timeJob DescriptionJob DescriptionThe Customer Service Representative is responsible for providing outstanding customer support by ensuring quick and precise communication, making required plan adjustments, and collaborating with other team members and departments to resolve customer, store representative, and fulfillment team inquiries and issues. Key duties...
-
Customer Service Representative
4 weeks ago
Farmington, United States The Pam McCarthy Agency, Inc Full timeJob DescriptionJob DescriptionBenefitsSam's Club MembershipPTO including Birthday Day off with pay401KOpportunity for AdvancementBonus OpportunitiesLunch-staff meetingsSwag itemsCustomer Service RepresentativeJob OverviewThe Pam McCarthy Agency of American Family Insurance is seeking a dedicated Customer Service Representative to join our team in...
-
Customer Service Representative
4 weeks ago
Farmington, United States The Pam McCarthy Agency, Inc Full timeJob DescriptionJob DescriptionBenefitsSam's Club MembershipPTO including Birthday Day off with pay401KOpportunity for AdvancementBonus OpportunitiesJob OverviewThe Pam McCarthy Agency of American Family Insurance is seeking a dedicated Customer Service Representative to join our team in Farmington, MN. At The Pam McCarthy Agency, we pride ourselves on...
-
Customer Service Representative
3 months ago
Farmington, United States Ace Controls Full timeJob DescriptionJob DescriptionCustomer Service RepresentativeACE is the internationally recognized expert in the field of industrial damping technology. The company’s portfolio includes products for automation control, motion control and vibration control. We are searching for a Sales Customer Service Representative to receive, and process Sales Orders,...
-
Customer Service Representative
3 weeks ago
Farmington, United States Complete Staffing Inc Full timeCustomer Service Representative Call Center Representative 2 Openings Salary: $19.64/hour Location: Farmington, CT Hours: 40 hours/week, 8am-4:30pm Job Requirements: At least 1-2 years of medical call center experience Must have strong customer service experience Experience working in a medical hospital or outpatient medical office Epic experience Experience...
-
Customer Service Representative
3 months ago
Farmington, United States Stabilus Full timeJob DescriptionJob DescriptionCustomer Service Representative ACE is the internationally recognized expert in the field of industrial damping technology. The company’s portfolio includes products for automation control, motion control and vibration control. We are searching for a Sales Customer Service Representative to receive, and process Sales Orders,...
-
Customer Service Representative
2 weeks ago
Farmington, United States Stabilus Full time $40,000 - $50,000Job DescriptionJob DescriptionCustomer Service Representative ACE is the internationally recognized expert in the field of industrial damping technology. The company’s portfolio includes products for automation control, motion control and vibration control. We are searching for a Sales Customer Service Representative to receive, and process Sales Orders,...
-
Customer Service Representative
3 months ago
Farmington, United States BCI Media Full time**Customer Service Representative** Location: **BCI Durango** Job Code: **1041** # of Openings: **1** **Description** Ballantine Communications, Inc. is seeking a friendly Customer Service Representative for our Circulation Department. Ballantine Communications, Inc. is a dynamic media company that operates across print, video and digital platforms with over...
-
Farmington, United States Delta Dental of Michigan Full timeJob Title: Government Programs Customer Service Representative Number of Positions: 10 Location: Farmington Hills, MI Location Specifics: Fully Remote Job Summary: At Delta Dental of Michigan, Ohio, and Indiana we work to improve oral health through benefit plans, advocacy and community support, and we amplify this mission by investing in initiatives that...
-
Customer Service Representative
3 weeks ago
Farmington, United States U-Haul Full timeLocation: 3000 E Main St, Farmington, New Mexico 87401 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...
-
Customer Service Representative
3 months ago
Farmington, United States Charlie Burnham Energy Service, Inc. Full timeSalary estimates posted by Indeed do not reflect our current salary ranges.Join Our Team - Find Your Future! At Dead River Company, we deliver energy and peace of mind to customers throughout Northern New England and a commitment to our core values of integrity, caring and excellence.Thanks to our dedicated employees, we are one of the largest privately held...
-
Customer Service Representative
3 weeks ago
Farmington, United States Motion LLC Full timeSUMMARY: Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls. JOB DUTIES: Responds to basic customer inquiries regarding products, provides quotes, and handles order entry. Places customer orders via telephone, fax, email, electronic methods, or walk-in...
-
Customer Service Representative
2 months ago
Farmington, United States Tanner Naylor-Farmers Insurance Agency Full timeJob DescriptionJob DescriptionAbout Us:We are a growing company that is looking for a dynamic individual to join our team and to grow our business with us. Our customer-focused Customer Service Representative plays an integral part of the Farmers Naylor Agency team insurance agency in Farmington, Utah. We take pride in fostering strong relationships with our...
-
Customer Service Representative
4 days ago
Farmington, United States THRESHOLD Visitor Management Systems Full timeThreshold Visitor Management Systems, Division of Avery Products is looking for a Customer Service Representative. We are committed to providing exceptional service to our customers. We are looking for a dedicated and enthusiastic Customer Service Representative to join our team and help us maintain our high standards of customer satisfaction.You will be...
-
Customer Service Representative
3 days ago
Farmington, New Mexico, United States Nemacolin Woodlands Full timeCustomer Service RepresentativeJob Category: Telephone DepartmentJob DetailsDescriptionNemacolin is seeking dedicated, polite, and professional individuals who can deliver exceptional customer service while efficiently directing all incoming calls to the correct extensions. The Customer Service Representative will oversee and manage all information requests...
-
Customer Service Representative
7 days ago
Farmington, United States Call The Bee Full timeOverview: Call The Bee is looking to find the best Customer Service Representatives for Full time work. This will include Saturdays. Our CSR team earns regular performance-based bonusesfor providing exceptional service and meeting and exceeding goals. If you want to trade doubt for direction and find a place to focus on your career, come grow with us! What...
Customer Service Representative I PFS Remote
1 month ago
Full timeShift:
Description:
POSITION PURPOSE
The Customer Service Representative handles customer inquiries in a timely, professional manner to solicit customer satisfaction through the resolution of issue(s). Responds to inquires timely and accurately. They are responsible for triaging the call and electronically referring the account to the appropriate area for resolution. This individual validates and updates critical demographic and insurance data and forwards the revised information to the appropriate. Provides excellent customer service in not only resolving inquires, but assisting the customers navigate through the Ministry Organization and the billing process.
ESSENTIAL FUNCTIONS
Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.
Handles all inbound customer inquiries (telephone, fax, mail and web-based patient portal) and responds to customer requests with the highest level of customer quality possible:
- Provides resolution to service requests when possible and refers the inquiry to the functional area if more extensive resolution is required.
- Documents timely and accurately all contacts, issues, actions taken and results within the patient accounting system.
- Transfers and escalates contacts, as appropriate based upon standard operating procedures.
Communicates with physicians and their office staff, Patient Access, Medical Records/Health Information Management, Utilization Review/Case Management, Managed Care, Ancillary and Nursing staff, as required to clarify customer service inquiries.
May prepare special reports as directed by the Manager to document billing and follow-up services (e.g., Number of contacts, contact issues/reasons, number of unresolved issues, etc.).
May serve as relief support, if the work schedule or workload demands assistance to departmental personnel. May also be chosen to serve as a resource to train new employees. Cross- training in various functions is expected to assist in the smooth delivery of departmental services.
Other duties as needed and assigned by the manager.
Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health's Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.
MINIMUM QUALIFICATIONS
High school diploma or an equivalent combination of education and experience. Associate degree in accounting or business administration highly desired. Data entry skills (50-60 keystrokes per minutes). Past work experience of at least one year within a healthcare environment, performing customer service, financial counseling, and/or financial clearance is required. Knowledge of insurance and governmental programs, regulations and billing processes (e.g., Medicare, Medicaid, Social Security Disability, Champus, Supplemental Security Income Disability, etc.), managed care contracts and coordination of benefits is required. Working knowledge of medical terminology, anatomy and physiology, medical record coding (ICD-9, CPT, HCPCS), multilingual and basic computer skills are highly desirable.
Demonstrated call center experience with the ability to utilize voice/data equipment to fulfill customer expectations is strongly preferred.
Excellent communication (verbal and writing) and organizational abilities. Interpersonal skills are necessary in dealing with internal and external customers, including the ability to interpret customer requirements, recommend and take action to satisfy the customer's needs. Accuracy, attentiveness to detail and time management skills are required.
To successfully accomplish the essential job functions of this position, the incumbent will be required to work independently, read, write, and operate keyboard and telephone effectively.
Must be comfortable operating in a collaborative, shared leadership environment.
Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.
PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS
Must be able to set and organize own work priorities, and adapt to them as they change frequently. Must be able to work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles. Excellent problem solving skills are essential.
This position requires the ability to comprehend and retain information that can be applied to work procedures to achieve appropriate service delivery.
The greatest challenge in this position is to ensure that customer service activities are performed promptly and in an accurate manner to assist in order to reduce potential financial loss to the patient and the Ministry Organization. The incumbent must have a thorough knowledge of various insurance documentation requirements, the patient accounting system, and various data entry codes to ensure proper service documentation and billing of the patient's account.
Position operates in an office environment. Work area is well-lit, temperature controlled and free from hazards. The incumbent is subject to eyestrain due to the many hours spent looking at a CRT screen. The noise level is low to moderate.
Completion of regulatory/mandatory certifications and skills validation competencies preferred.
Must possess the ability to comply with Trinity Health policies and procedures.
Our Commitment to Diversity and Inclusion
Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.
