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Front Office | Customer Care Specialist Overnight

4 months ago

Seattle, United States Hyatt Regency Seattle Full time

Join us for an incredible opportunity to join our Front Office team as our Overnight Customer Care Specialist for the Hyatt Regency Seattle, Hyatt at Olive 8, and Grand Hyatt Seattle This unique position supports three distinct Hyatt hotels in downtown Seattle, in two distinct capacities. Candidates must be excited to immerse themselves in three different brand experiences, while supporting our guests as an Overnight Customer Care Specialist and as an Overnight Front Office Host/Night Audit. Candidates will be scheduled for each position throughout the week, as business levels and staffing needs dictate.

When scheduled as an Overnight Customer Care Specialist, this individualis responsible for answering incoming calls to the property and must have good typing skills, a pleasant attitude and excellent phone demeanor. The Customer Care Specialist must work well handling a high volume of calls and should be comfortable and able to answer questions relating to the hotel .

When scheduled as an Overnight Front Office Host/Night Audit, this individual is responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience.Other duties may include processing forms of payment, responding to guest inquiries and closing hotel books after insuring all revenues are in balance nightly.

The hourly rate range for the Customer Care Specialist is $24.25/hour to $25.76/hour. The starting rate for this position is $24.25/hour. For colleagues who have remained in this position for four years or more, the hourly rate increases to $24.74/hour. If promoted to a lead role, this position offers $25.25/hour, and $25.76/hour if working in a lead capacity for four years or more. With this position also offering the opportunity to work as a Front Office Host, when scheduled as such, this individual may earn $25.25/hour.

When working as an hourly colleague of the Front Desk as a Host, this individual is eligible to receive an upsell incentive of 10% of the guest's cost to upgrade their accommodation. The colleague must be the responsible party for assisting the guest with the upgrade at the Front Desk.

For overnight shifts worked, these positions offer an additional $2.00/hour.

As a colleague, we have you covered with awesome benefits and perks

Benefits

•Medical insurance for you and your dependents for $106 per month, after 30 days of employment

•Dental Insurance

•Vision Insurance

•401(k) & Retirement Savings Plan (RSP)

•Basic Life Insurance

•Short Term Disability Insurance

•New Child Leave & Adoption Assistance

•Paid Time Off

    • Full-Time Colleagues:
•Vacation Time
        • 10 days (80 hours) earned upon completing 1-4 years of service
        • 15 days (120 hours) earned upon completing 5-9 years of service
        • 20 days (160 hours) earned upon completing 10+ years of service
      • (2) Floating Holidays per year
      • (6) Paid Holidays per year
    • Regular Part-Time Colleagues: Pro-rated vacation hours earnedon 1-year anniversary based on average weekly hours worked during the previous 12 months of employment
    • Compassionate Leave
    • Seattle Paid Sick & Safe Time
    • Extended Illness Days - unused sick and safe time in excess of 72 hours converted to Extended Illness Days at the end of each calendar year

Perks

•Employee Assistance Program

•Free Uniforms and Cleaning of your Uniform

•Discounted parking

•Discounted Rooms at any participating Hyatt location starting on your first day of employment

•Up to 12 complimentary rooms at any participating Hyatt location after 90 days of service

•Free colleague meals during shift

•Hyatt Colleague discount program

•Tuition Reimbursement

•ORCA Pass subsidy

When applying for a position working at a Hyatt hotel, you are pursuing an opportunity to join a culture built on caring and attentive colleagues who have a passion for providing efficient service and creating meaningful experiences. Our values are the guiding principles for our success, giving us the opportunity to open over 1,350 properties worldwide.

Hedreen Hotel Employer LLC is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, caste or any other group protected by law.