Business Solutions Analyst II
2 weeks ago
The successful candidate for this position will be responsible for providing technology support and solutions for internal customers. The Business Solutions Analyst II will act as a subject matter expert (SME) that provides dedicated and focused customer support for assigned user-based systems. The Business Solutions Analyst II is responsible for contributing to the design, development, release, and maintenance of business application systems for designated business units. The Business Solutions Analyst II also provides product expertise to the designated business units for defining, investigating, evaluating, and implementing new and changed systems. Additionally, this person will cross-train with the Technology Assistance Group (TAG) team to provide support for this group.
Essential Duties
- Acts as internal consultant, providing technical guidance or business process expertise on projects or researching strategic planning matters from a technical or business standpoint
- Collaborates with vendors, IT staff and other stakeholders to define detailed client (internal customer) requirements and systems interfaces, assess available technologies, and develop and present solutions
- Independently evaluates and validates technical walk-throughs to ensure business and technical requirements are met
- Evaluates, tests and recommends new opportunities for enhancing our software, hardware and IT processes while understanding the needs of multiple stakeholders
- Participates in the investigation and analysis of system application needs and problems presented by clients
- Provides the highest level of support to clients concerning the operation of any client-utilized technology solutions
- Identifies issues in pre-production, test and production environments and escalates issues to other IT teams for assistance as needed
- Partners with IT teams to resolve application related issues
- Adheres to internal procedures for defined incident, problem and change management processes within established Service Level Agreements (SLAs)
- Consistently and effectively monitors applications and their supporting infrastructure to ensure availability and stability
- Participates in the IT maintenance group rotation in order to install application releases and patches
- Provides leadership and mentoring within the Business Solutions group
- Performs special projects and other duties as assigned
Equal Opportunity Employer/Veterans/Disabled
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