Associate Technical Service Rep

4 weeks ago

Euclid, United States Lincoln Electric Full time

Lincoln Electric is the world leader in the engineering, design, and manufacturing of advanced arc welding solutions, automated joining, assembly and cutting systems, plasma and oxy-fuel cutting equipment, and has a leading global position in brazing and soldering alloys. Lincoln is recognized as the Welding Expert™ for its leading materials science, software development, automation engineering, and application expertise, which advance customers' fabrication capabilities to help them build a better world. Headquartered in Cleveland, Ohio, Lincoln Electric is a $4.2B publicly traded company (NASDAQ:LECO) with over 11,000 employees around the world, with operations in 71 manufacturing and automation system integration locations across 21 countries and maintains a worldwide network of distributors and sales offices serving customers in over 160 countries.

Location: Euclid - 22801- Cleveland, OH,United States (US)
Employment Status: Salary Full-Time
Function: Customer Experience
Req ID:25021

PURPOSE: Associate Technical Service Representative provides basic warranty and technical salessupport across the entire product line. They have a basic understanding of the Service Departmentsystems, policies, and procedures.

JOB DESCRIPTION (DUTIES AND RESPONSIBILITIES):

  • Basic sales support, welding process support, and warranty support via phone, email, web chat and socialmedia. Utilizes knowledge of product line, welding processes, and customer application to support customerbase.
  • Answers basic warranty policy questions.
  • Answers basic technical sales support questions.
  • File warranty reports on behalf of customers.
  • Use ERP system to check stock, prices, and place warranty orders as required.
  • Generate knowledge content for external and internal use.
  • Meet department and organizational KPI's (Key Performance Indicators).
  • Ability to work flexible hours within the contact center.
  • Assumes additional responsibilities as needed or directed in support of the Company's 2025 Strategy.
BASIC REQUIREMENTS:
  • Bachelor's degree or actively working towards a degree preferred.
  • Technical school with an Associate's degree and a minimum of 2 years technical troubleshooting or equivalentwill be considered.
  • Second language preferred.
  • Excellent verbal and written communication skills required.
  • Intermediate or higher computer and typing skills.
  • Ability to work independently and make decisions.
  • Skilled in Microsoft Office software.
  • Preferred knowledge of CRM system (Salesforce).
  • Preferred familiarity with ERP system (SAP).
  • Multitasking, time management, and attention to detail is key.
  • Preferred technical customer service experience. This is a training position.


Lincoln Electric is an Equal Opportunity Employer. We are committed to promoting equal employment opportunity for applicants, without regard to their race, color, national origin, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation), sexual orientation, gender identity, age, veteran status, disability, genetic information, and any other category protected by federal, state, or local law.

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Nearest Major Market: Cleveland
Job Segment: Welding, ERP, Fabrication, CRM, SAP, Manufacturing, Technology

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