Insurance Customer Service Coordinator

6 days ago


Cleveland, Texas, United States Scott Shuff - State Farm Agent Full time

We are seeking a highly organized and detail-oriented individual to join our team as an Insurance Customer Service Coordinator - State Farm Agent Team Member at Scott Shuff - State Farm Agent.

About Us

Our agency is dedicated to providing exceptional service to our clients, and we are committed to creating a positive and productive work environment. We believe in empowering our team members to grow and succeed in their roles.

Job Summary

This role involves managing appointment scheduling and office communications, handling incoming inquiries and maintaining customer records, engaging in sales conversations with prospective and existing clients, and providing excellent customer service. The successful candidate will have previous experience in a receptionist or customer service role, excellent communication and interpersonal skills, strong organizational and multitasking abilities, and basic computer skills including Microsoft Office and CRM systems.

Key Responsibilities:
  • Greet clients warmly in person and over the phone, directing them to the appropriate team members.
  • Manage appointment scheduling and office communications.
  • Assist in handling incoming inquiries and maintaining customer records.
  • Engage in sales conversations with prospective and existing clients, identifying opportunities to offer insurance solutions.
  • Provide excellent customer service and follow up on client needs.
Benefits:
  • Bonus based on performance.
  • Competitive salary: $45,000 - $55,000 per year.
  • Flexible schedule.
  • Health insurance.
  • Opportunity for advancement.
  • Paid time off.
  • Training & development.


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