Regional Account Manager

3 weeks ago

Hayward, United States Optum Full time

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start

Caring. Connecting. Growing together.

Great sales are the result of strong purpose, conviction and pride - pride in your ability and your product. UnitedHealth Group offers a portfolio of products that are greatly improving the life of others.

Under the direction of the Regional Sales Director, the Acute Care Sales Specialist is responsible for the sale of Optum Infusion Services products, programs and services in assigned geographical areas to specific target groups. The Acute Care Sales Specialist leverages specialized knowledge, skills, and services of the organization to assist with coordination of infusion care for patients with complex health care needs to provide a comprehensive, coherent, and continuous response to a patient's unique care needs. To facilitate the appropriate delivery of health care services, this role works with internal and external resources needed to carry out all required patient care activities, and is often managed by the exchange of information among participants responsible for different aspects of care.

Primary Responsibilities:

Identifies prospective, high volume clients in target groups for assigned area. Secures appointments and qualifies these accounts

In conjunction with Optum Infusion Services overall marketing plan, makes a sales plan with specific target accounts and sales objectives. Upon approval of the plan, is responsible for the successful accomplishment of this plan including representing the company and achieving budgetary goals set forth

Ensures that branch staff are informed of all target accounts and specific client needs in order to insure proper servicing of the client

Conducts follow - up on all maintenance accounts to ascertain continued satisfaction with Optum Infusion Services and identify areas to increase business. Responsible for problem - solving issues with referral sources and other hospital or clinic - based programs related to the delivery of home infusion and all related support services. Shares in the responsibility for administrative management of system - wide quality assurance monitoring programs, including managing of clinical database information and related work

Serve as liaison between the account and the branch to facilitate communication and resolve problems if they occur. Routinely conducts quality assurance activities through reviews, meetings, reports and observation of results, according to professional practice standards and regulatory compliance. Evaluates and monitors program needs, identifies unmet needs and works with referral source and internal partners to revise services as program needs change. Provides feedback to Optum Infusion Services management on sales issues, customer and patient satisfaction / complaints, etc.

Refers all prospects outside of assigned geographical area to the VP of Sales for potential reassignment

Joins and attends key professional organizations to increase visibility of Optum Infusion Services and increase business opportunities

Provides in - services to accounts as needed

Attends training classes and reads current professional articles on both clinical and sales issues

Attends weekly sales and staff meetings and participates in sales conference calls

Participates in exhibits and seminars to promote Optum Infusion Services

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications:

Bachelor's degree or equivalent years of work experience

3+ years of healthcare sales / account management experience

Experience calling on Case Managers, Nurses, Physicians

Access to reliable transportation that will enable you to travel to client and / or patient sites within a designated area

Preferred Qualifications:

Current, Unrestricted RN license in state of application

Managed care experience

Home health experience

Home Infusion experience

DME experience

Experience selling a service

California Residents Only:

The salary range for California residents is $60,000 to $130,000 per year. Role is also eligible to receive bonuses based on sales performance. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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