Customer Service Representative
2 weeks ago
Location: 10920 Wilshire Blvd., Suite 1600, Los Angeles, CA 90024
Duration:8 weeks with possible extension
REQUIRED EXP: Epic, Patient Overpayment review/Refund, Self-Pay Collections
Job Duties:
- Retrieves and review documentation, refund correspondence, contacts payer to discuss (if necessary) refunds requests, corrects misapplied transactions and process refunds.
- Reviews Daily credit balance report, process Insurance refunds, retrieves EOR and validates the appropriate contract terms used, applies appropriate adjustment or transactions necessary to process refund or resolve credit.
- Prepares and submits refund disputes letters to payers timely.
- Summarizes and documents account expected reimbursement and all payment and adjustments transactions clearly and accurately.
- Documents all activity taken to an account in the (HIS) Hospital Information System (Epic).
- Writes clear, concise and grammatically account notes in Hospital Information System (Epic).
Required Experience:
- Epic experience
- Patient Overpayment review/Refund
- Self-Pay Collections experience
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