Branch Service Manager

2 weeks ago

Tempe, United States Nbarizona Full time

** Branch Service Manager - Tempe (AZ)**

****

New NBAZ is looking for a seasoned **Branch Service Manager** to join Arizonas #1 Community Bank in our **Tempe** branch. If you are passionate about being part of a community, being a team player, and helping others reach their financial goals, then we are interested in speaking with you At National Bank of Arizona, were a community of professionals with relationships at our core. We strive to promote an engaging environment with accessible leadership and on-going employee development. Were dedicated to our clients, shareholders and to each other. At NBAZ, the possibilities are endless come for the job, stay for a career.

***Ideal candidates will have the skills and experience necessary to:***

* Under direction of the branch manager, is responsible to assist in achieving the strategic goals of the branch through their own production, as well as the oversight of inside sales and service.

* Assists in keeping the branch in compliance with all bank policies and procedures prepares branch for internal audits.

* Identified and addresses client needs and provides solutions which may include new accounts, consumer loans, performing client service issues, and responding to more complex client complaints and questions.

* Makes appropriate referrals for other bank products and services, including commercial lending products.

* Ensures all employees are properly trained and able to refer prospects/clients to other bank products and services.

* Provides sales leadership for other branch employees, which includes overseeing both the inside and outside sales efforts of those employees.

* Responsible for coaching, mentoring and monitoring service levels within the branch.

* Works closely with key partners to achieve sales and service objectives and maintain operational integrity.

* May be responsible for processing cash transactions and other customer service duties within the branch.

* Support additional assigned responsibilities to help the branch achieve overall success in sales, service and operations.

* Other duties as assigned.

**Qualifications:**

Requires a high school diploma and 2+ years experience in retail banking, sales, new accounts, customer service, loan processes or other directly related experience.

Hours: Monday Friday: 8:00 A.M. 5:30 P.M.; 40 hrs/wk

* A combination of education and experience may meet requirements.

* Knowledge of the banking industry, processes, procedures, regulations, and products.

* Knowledge of lending process and procedures.

* Strong customer service, relationships building, sales and management skills.

* Ability to handle various client concerns and problems.

* Must have good communication skills, both verbal and written.

* Knowledge of computer programs, i.e., word processing, spreadsheets, etc.

* Ability to set and maintain high quality work standards.

* Ability to lead a group.

* Ability to deal effectively with people in various job capacities.

* Excellent problem solving and communication skills.

**Benefits:**

* Medical + Dental Insurance + Vacation + Profit Sharing START DAY ONE

* Remote Work and/or Hybrid Work Schedules Available.

* 401(k) plan, competitive compensation in line with work experience.

* Most roles eligible for sales bonuses + monthly incentives and/or annual discretionary bonus, some roles include mileage + travel time pay, and/or parking waivers (must meet eligibility requirements

* Paid Training, Paid Vacation, Paid Holidays, and promotional opportunities offered from within

* Tuition Reimbursement for qualifying employees

* Stable Employer, we are a division of Zions Bancorporation and included in the S&P 500 & NASDAQ Financial 100 indices.

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