Verification Specialist

3 weeks ago

Tempe, United States OneMain Financial Full time

The Centralized Verification Specialist will be responsible for accurate and timely investigation of sub-prime consumer loan applications. Ensure that critical loan approval stipulations are addressed, resolved, and meet company policies. Identify and escalate complex issues as they are identified. Support both a Centralized Sales operation and a nation wide branch office network.

In the Role

  • Maintain thorough knowledge and understanding of OneMain's policies and procedures, as well as state and federal laws
  • Comprehensive understanding of verification workflow
  • Ensuring loan stipulations are distributed appropriately to ensure cycle time meets or exceeds customer expectations and individual process and service level standards
  • Verification activities may include validating identity, address, and social security number; employment, auto insurance, automobile value, lien and title verification; analyzing proof of income and disposable income; fulfilling loan requests, perfecting liens and reviewing loan documents for accuracy and completeness
  • Provide escalation support on complex issues that may occur to ensure timely and accurate processing of loan stipulations
  • Identify anomalies or complex issues and decisively escalate to provide a timely and seamless transition within the process
  • Identify, investigate and/or escalate potential fraud risks
  • Act as a liaison between multiple internal and external customers and/or vendors. This will include written and verbal communication with Centralized Sales, Underwriting and Branch personnel
  • Identify process improvement opportunities to increase efficient and effective loan stipulation verification
  • Identify process related risks and offer suggestions on potential controls to mitigate risks

Requirements

  • High School Diploma or GED plus 1 or more years in customer service
  • Prior experience in verification processing and / or fulfillment
  • Strong communication skills (oral, written, and interpersonal)
  • Excellent customer service skills
  • High level of motivation to deliver results
  • Demonstrated ability to accomplish results in a team-based environment
  • Ability to build relationships and partnerships
  • Ability to review loan documents in a timely fashion for accuracy
  • History of using sound reasoning and exercising good judgment

  • Verification Specialist

    4 weeks ago

    Tempe, AZ, 85282, Maricopa County, AZ, United States OneMain Financial Full time

    The Centralized Verification Specialist will be responsible for accurate and timely investigation of sub-prime consumer loan applications. Ensure that critical loan approval stipulations are addressed, resolved, and meet company policies. Identify and escalate complex issues as they are identified. Support both a Centralized Sales operation and a nation...

  • Billing and Insurance Verification

    4 weeks ago

    Tempe, United States Professional Placement Full time

    A Health care provider is looking for an experienced Billing and Insurance Verification Specialist. They would be responsibe for verifying insurance information for billing patient claims. This person should have Waystar and Change Healthcare experience along with excellent Customer Service. Great opportunity!

  • Front Office Specialist

    2 weeks ago

    Tempe, United States CRISIS PREPARATION AND RECOVERY, Inc. Full time

    A Front Office Specialist is responsible for all customer inquiries, new patient verification, appointment settings, and client services. They are to greet every patient in a friendly and professional manner, make them feel welcome to the clinic, and ensure they receive the assistance they are seeking.Knowledge and Skills:Communication skills: Due to the...

  • Seasonal Operations Specialist

    1 week ago

    Tempe, United States StockX Full time

    Help empower our global customers to connect to culture through their passions. Why you'll love this role Interested in growing your career on the cutting edge of culture, working for the company selling the hottest brands and products around the world? You will be an integral member of an exciting, hyper-growth company as we continue to expand our...

  • Liaison - Community (Toyota - Driving Possibilities

    6 days ago

    Tempe, United States Tempe School District No.3 Full time

    **TITLE**: Liaison - Community (Toyota - Driving Possibilities Partnerships) **JOB DESCRIPTION**: Facilitate communication and bridge the gap between home, school, and community. Build a positive environment for communication between home and school. Maintain appropriate records of liaison activities. **QUALIFICATIONS**: - Education and/or experience...