Senior Customer Onboarding Manager

4 weeks ago

Framingham, United States CareerBuilder Full time

Staples is business to business. Youre what binds us together.

Our world class sales and sales support teams work directly with businesses of all sizes to offer products and services to meet our customers unique needs. We are committed to understanding our customers and use best-in-class sales tools and technology to find the best solutions. Were constantly discovering new ways to reach our goals, taking time to develop our skills and investing in our career growth, so we can enjoy lucrative opportunities and grow our careers both within and beyond sales.

This is a remote position in either Framingham, MA or Hasbrouck Heights, NJ.

What youll be doing :

Serve as the subject matter expert of customer onboarding, providing centralized focus on accelerating sales resulting from new business deals.

Develop the Win Ramp program in accordance with the expanded business requirements and own the program end-to-end including having organizational accountability to ramp outcomes.

Drive internal Win Ramp meetings for targeted strategic customer programs, facilitating cross-functional team support and warranting accountability of action-owners.

Provide centralized, strategic oversight of newly-won customer programs to ensure successful, swift ramps including programs that are generated through Sales (BD/AM), digital tools (Partner Portals), and strategic partnerships (GPO/marketplace).

Contribute to various business programs, such as Deal Strategy, with relevant insights alongside Sales Engineering & Customer Success leadership.

Lead the development of the eComm Playbook, working closely with Sales Engineering leadership, various internal stakeholders, and SME-contributors.

Serve up actionable insights and recommendations in accordance with the Playbook throughout the customer lifecycle offering strategic guidance to optimize new customer setups as well as solutioning to reduce complexity for existing programs.

Serve as a subject matter expert on Staples program & eCommerce offerings and capabilities to build customer programs, offering direct support to Sales and internal stakeholders.

Collaborate closely with key internal partners, including Marketing, Digital, and Transformation teams, to execute the capabilities roadmap and go-to-market strategy.

What you bring to the table:

Strong business acumen and solid understanding of sales and marketing strategies and metrics, including CRM or business intelligence systems (e.g. Salesforce, PowerBI, Tableau.)

Strong analytical and technical skills, identifying trends/patterns/correlations, and the ability to extract actionable insights to drive business decisions.

Excellent verbal and written communication skills in order to liaise effectively with stakeholders in Sales, Operations, Marketing, and executive leadership.

Whats needed-

Basic Qualifications

6+ years experience in a sales role or similar

Strong Sales and business acumen

Business strategy

Whats needed-

Preferred Qualifications

Bachelors degree

Industry knowledge (e.g. eProcurement, business services, supply chain) to understand market dynamics that impact sales performance.

We Offer:

Inclusive culture with associate-led Business Resource Groups

22 days of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)

Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more

  • Human Resources Business Partner

    2 weeks ago

    Framingham, United States Benchmark Senior Living Full time

    Human Resources Business Partner in Framingham, MA at Benchmark Senior Living Benchmark Senior Living seeks an Human Resources Business Partner to join our Human Resources team. This key role will deliver Human Resource strategies that support the organizations goals, initiatives and priorities. The Human Resources Business Partner will have accountability...

  • Senior Manager, Customer Marketing

    7 days ago

    Framingham, United States Staples Full time

    Staples is business to business. Youre what binds us together. Our marketing team is charged with an important task sharing our Staples story. We use customer data and analytics to help us understand and improve our customers experiences, drive customer retention and encourage brand loyalty. Our team is diverse, with skillsets and responsibilities ranging...

  • Senior Manager, Customer Marketing

    1 month ago

    Framingham, United States Staples Full time

    Staples is business to business. You’re what binds us together.Our marketing team is charged with an important task – sharing our Staples story. We use customer data and analytics to help us understand and improve our customers’ experiences, drive customer retention and encourage brand loyalty. Our team is diverse, with skillsets and responsibilities...

  • Senior Manager, Customer Marketing

    1 month ago

    Framingham, United States Staples Full time

    Staples is business to business. You’re what binds us together.Our marketing team is charged with an important task – sharing our Staples story. We use customer data and analytics to help us understand and improve our customers’ experiences, drive customer retention and encourage brand loyalty. Our team is diverse, with skillsets and responsibilities...

  • Senior Program Manager

    7 days ago

    Framingham, United States Staples Full time

    Job Description Staples is business to business. You're what binds us together. Our eCommerce team delivers customer-centric site experiences to position Staples as a digital selling platform of choice. Our team ensures that our mobile, desktop, and app platforms deliver the digital experience that our customers expect. We do this through customer insights,...

  • Senior Manager, B2B Personalization

    3 weeks ago

    Framingham, United States Staples Full time

    Staples is business to business. You're what binds us together. Our marketing team is charged with an important task - sharing our Staples story. We use customer data and analytics to help us understand and improve our customers' experiences, drive customer retention and encourage brand loyalty. Our team is diverse, with skillsets and responsibilities...

  • Customer Marketing Manager

    1 day ago

    Framingham, United States Staples Full time

    Staples is business to business. You’re what binds us together. Our marketing team is charged with an important task – sharing our Staples story. We use customer data and analytics to help us understand and improve our customers’ experiences, drive customer retention and encourage brand loyalty. Our team is diverse, with skillsets and responsibilities...

  • Senior Technical Program Manager

    2 weeks ago

    Framingham, United States Staples Full time

    Sr Technical Project Manager I 977398 Staples is business to business. You're what binds us together. Our digital solutions team is more than a traditional IT organization. We are a team of passionate, collaborative, agile, inventive, customer-centric, results-oriented problem solvers. We are intellectually curious, love advancements in technology and...

  • Senior Manager SBA Personalization

    1 day ago

    Framingham, United States Staples Full time

    Staples is business to business. You’re what binds us together.Our marketing team is charged with an important task – sharing our Staples story. We use customer data and analytics to help us understand and improve our customers’ experiences, drive customer retention and encourage brand loyalty. Our team is diverse, with skillsets and responsibilities...

  • Senior Manager, Breakroom Solutions Executive

    1 day ago

    Framingham, United States Staples, Inc. Full time

      Staples is business to business. You’re what binds us together. Our world class sales and sales support teams work directly with businesses of all sizes to offer products and services to meet our customers’ unique needs. We are committed to understanding our customers and use best-in-class sales tools and technology to find the best solutions....

  • Senior Data Manager

    2 weeks ago

    Framingham, United States Alira Health Full time

    Join our global team dedicated to innovation and initiative, where physical walls and different time zones don't limit, but encourage, collaboration. Where all contributions and new ideas are explored with an open mind and work is driven by our shared values: be courageous, be accountable, be honest, be inclusive and elevate others. Job Description...

  • Sr. Director, Customer Experience

    2 weeks ago

    Framingham, United States Bose Corporation Full time

    You know the moment. It’s the first notes of that song you love, the intro to your favorite movie, or simply the sound of someone you love saying “hello.” It’s in these moments that sound matters most.At Bose, we believe sound is the most powerful force on earth. We’ve dedicated ourselves to improving it for nearly 60 years. And we’re passionate...

  • Sr. Director, Customer Experience

    2 weeks ago

    Framingham, United States Bose Corporation Full time

    You know the moment. It’s the first notes of that song you love, the intro to your favorite movie, or simply the sound of someone you love saying “hello.” It’s in these moments that sound matters most.At Bose, we believe sound is the most powerful force on earth. We’ve dedicated ourselves to improving it for nearly 60 years. And we’re passionate...

  • Vice President, Customer Experience

    22 hours ago

    Framingham, United States Bose Full time

    You know the moment. Its the first notes of that song you love, the intro to your favorite movie, or simply the sound of someone you love saying hello. Its in these moments that sound matters most. At Bose, we believe sound is the most powerful force on earth. Weve dedicated ourselves to improving it for nearly 60 years. And were passionate down to our...

  • Sr Manager, Customer Marketing

    2 weeks ago

    Framingham, United States Staples Full time

    Partner with merchandising, sales, and customer insights to develop a deep understanding of the facilities business, including customer wants and needs, pain points, product offerings, and solutions. Develop and implement lead generation activity to Marketing, Manager, Customer, Sales, Retail, Business Services

  • Senior Manager, Breakroom Solutions Executive

    9 hours ago

    Framingham, United States Staples, Inc. Full time

     Staples is business to business. You’re what binds us together.Our world class sales and sales support teams work directly with businesses of all sizes to offer products and services to meet our customers’ unique needs. We are committed to understanding our customers and use best-in-class sales tools and technology to find the best solutions. We’re...

  • Senior Manager, Breakroom Solutions Executive

    24 hours ago

    Framingham, United States Staples, Inc. Full time

     Staples is business to business. You’re what binds us together.Our world class sales and sales support teams work directly with businesses of all sizes to offer products and services to meet our customers’ unique needs. We are committed to understanding our customers and use best-in-class sales tools and technology to find the best solutions. We’re...

  • Senior Software Project Manager

    1 month ago

    Framingham, United States Sincere Corporation Full time

    Job DescriptionJob DescriptionSincere is looking for a Senior Software Project Manager to join our growing team. The ideal candidate has 5+ years of experience as a key member of a product team and has delivered a wide range of software applications to market. The Senior Project Manager will ensure smooth project execution across UX, engineering, and QA. In...

  • Marketing Manager

    6 days ago

    Framingham, United States TalentBurst, Inc. Full time

    Marketing Manager - SeniorLocation: Framingham MA 01701 (Hybrid Onsite)Duration: 6 Months with strong possibility for Extension.Develops and manages the total media investment strategies across consumer touchpoints to drive business goals.Getting to Know the BusinessActs as the voice of media strategy in integrated planning with internal and external...

  • Marketing Manager

    5 days ago

    Framingham, United States TalentBurst, Inc. Full time

    Marketing Manager - SeniorLocation: Framingham MA 01701 (Hybrid Onsite)Duration: 6 Months with strong possibility for Extension.Develops and manages the total media investment strategies across consumer touchpoints to drive business goals.Getting to Know the BusinessActs as the voice of media strategy in integrated planning with internal and external...