Customer Success Manager

2 months ago

Winchester, United States Monotype Full time

Are you our "TYPE"?

Named "One of the Most Innovative Companies in Design'' by Fast Company, Monotype brings brands to life through type and technology that consumers engage with every day. The company's rich legacy includes a library that can be traced back hundreds of years, featuring famed typefaces like Helvetica, Futura, Times New Roman and more. Monotype specializes in the design, development, licensing, and management of typefaces and font technologies for the world's biggest global brands and individual creative professionals, offering a wide set of solutions that make it easier for them to do what they do best: design beautiful brand experiences.

Want to learn more about who we are, what we do, and how you can become part of our team of over 1,000 talented employees across the globe? Visit us at www.monotype.com.

We are searching for the right Customer Success Manager to join our team to help our enterprise customers adopt and realize maximum value from our SaaS offering.

What you'll be doing:

  • Manage the post-Sales business relationships to a growing portfolio of enterprise customers
  • Know the business of our customers and bring their vision and inspiration to life by leveraging the full potential of Monotype's Font platform
  • Be involved in the entire customer lifecycle and take part in all milestones
  • Analyze customer utilization data to improve customer experience
  • Reduce churn and drive new business growth through greater advocacy
  • Hold product demonstrations that show the full value of our platform
  • Implement and improve onboarding processes
  • Influence future lifetime value through higher product adoption, customer satisfaction, and overall health scores
  • Build value-based relationships with customers and create Monotype champions
  • Identify opportunities of upselling and cross-selling
  • Mediate between clients and the organization.
  • Handle and resolve customer requests and complaints
  • Communicate with the product team on customer feedback and help refine the product roadmap
  • Collaborate across the organization with field sales, renewals and technical support to maximize customer satisfaction.
  • Travel occasionally (20-30%).
What we're looking for:
  • 3+ years of customer success, client relations, sales experience
  • Highly organized and able to multi-task.
  • Self-driven and proactive nature.
  • Excellent communication and interpersonal skills.
  • Self-starter with the confidence to design new processes and programs and evolve them as needed.
  • Knowledge of customer success processes.
  • Patient and active listener.
  • Passion for service.
  • Previous experience within software, technology, publishing, media, and advertising or design market segments preferred.
  • Salesforce experience preferred.
What's in it for you:
  • Extensive development and training offerings.
  • Highly engaged Events Committee to keep work enjoyable.
  • Competitive Medical, Dental, and Vision Coverage to meet all your healthcare needs.
  • Flexible work arrangements and unlimited vacation and sick time.
  • Generous 401k match to save for your future, and so much more


Monotype is an Equal Opportunities Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

#LI-DNI

  • Sr. Type Success Manager

    1 month ago

    Winchester, United States Monotype Full time

    Sr Type Success Manager New Jersey Are you our "TYPE"? Named "One of the Most Innovative Companies in Design'' by Fast Company, Monotype brings brands to life through type and technology that consumers engage with every day. The company's rich legacy includes a library that can be traced back hundreds of years, featuring famed typefaces like Helvetica,...

  • Customer Advocate

    2 months ago

    Winchester, United States Jobs for Humanity Full time

    Company Description Jobs for Humanity is collaborating with Safelite to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. Company Name: Safelite Job Description Does this position interest you? You should apply - even if you don't match every single requirement! We're known as an auto glass company....

  • Customer Service Representative

    1 month ago

    Winchester, United States Sirtex Full time

    Company Description Sirtex Medical is a global leader in healthcare, with offices in the U.S., Australia, Germany, and Singapore, dedicated to improving patient outcomes. Our mission is to be at the forefront of minimally invasive cancer and embolization therapies. By partnering with physicians, we aim to provide innovative products that enhance patient...

  • Mortgage Loan Officer

    4 weeks ago

    Winchester, Virginia, United States Coldwell Banker Premier Full time

    About UsSuccess Mortgage is a rapidly growing mortgage broker in the Mid-Atlantic area and Florida and Texas. We're looking for experienced loan officers to work with valuable leads and help borrowers achieve their financial goals.ResponsibilitiesManage inbound and outbound calls related to refinancing, including rate and term and cash out.Work with...

  • Customer Service Representative

    6 months ago

    Winchester, United States Staff My Agency Full time

    Position Overview Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated...

  • Customer Specialist

    4 months ago

    Winchester, United States CarMax Full time

    6015 - Winchester - 351 Crossover Boulevard, Winchester, Virginia, 22601 CarMax, the way your career should be! **About this job** As a Customer Specialist, you will be empowered to provide an iconic experience for our Customers by acting as a guide and offering support during every step of their CarMax journey, reinforcing our simple and seamless process....

  • Customer Specialist

    5 months ago

    Winchester, United States CarMax Full time

    6015 - Winchester - 351 Crossover Boulevard, Winchester, Virginia, 22601 CarMax, the way your career should be! About this job As a Customer Specialist, you will be empowered to provide an iconic experience for our Customers by acting as a guide and offering support during every step of their CarMax journey, reinforcing our simple and seamless process. While...

  • Customer Specialist

    6 months ago

    Winchester, United States CarMax Full time

    6015 - Winchester - 351 Crossover Boulevard, Winchester, Virginia, 22601CarMax, the way your career should be!  About this job As a Customer Specialist, you will be empowered to provide an iconic experience for our Customers by acting as a guide and offering support during every step of their CarMax journey, reinforcing our simple and seamless process....

  • Customer Specialist

    4 weeks ago

    Winchester, United States CarMax Full time

    6015 - Winchester - 351 Crossover Boulevard, Winchester, Virginia, 22601CarMax, the way your career should be!About this jobAs a Customer Specialist, you will be empowered to provide an iconic experience for our Customers by acting as a guide and offering support during every step of their CarMax journey, reinforcing our simple and seamless process. While...

  • Customer Advocate

    2 months ago

    Winchester, United States Jobs for Humanity Full time

    Company DescriptionJobs for Humanity is collaborating with Safelite to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. Company Name: SafeliteJob DescriptionDoes this position interest you? You should apply - even if you don't match every single requirement! We're known as an auto glass company. That's...

  • Management Trainee

    2 months ago

    Winchester, United States Enterprise Holdings Full time

    Overview Start your career with Enterprise! We’re hiring immediately for our respected Management Training Program. Whether you see yourself in sales, business development, customer service, retail management, or operations, as a manager in training, you can count on a career path with a clear beginning and an open end that’s full of...

  • Customer Service Rep

    6 months ago

    Winchester, United States Parker Hannifin Corporation Full time

    }, 2000); } Reporting to the Customer Service Manager, you will be responsible for creating, managing, and following up on customer quotations and proposals. In this dynamic role you will work closely with Cost Engineering, Pricing Analysts, and Stra Customer Service, Service Manager, Manufacturing, Retail, Customer, Engineer

  • Studio Operations Manager

    1 month ago

    Winchester, Virginia, United States Orangetheory - Franchise #0213 Full time

    Unlock Your Potential as an Orangetheory Studio Manager AssistantAre you a motivated and organized individual with a passion for fitness and customer service? Do you thrive in a fast-paced environment and enjoy working collaboratively with a team? If so, we may have the perfect opportunity for you!Key Responsibilities:Assist the Studio Manager in overseeing...

  • Fitness Studio Manager

    3 weeks ago

    Winchester, Virginia, United States Orangetheory - Franchise #0213 Full time

    Job OverviewOrangetheory Fitness is seeking a highly motivated and experienced Fitness Studio Manager to lead our studio team. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of the studio, including managing staff, developing and implementing fitness programs, and ensuring exceptional customer...

  • Assistant General Manager

    3 weeks ago

    Winchester, Virginia, United States GO Car Wash Management Corp Full time

    Job SummaryAs an Assistant General Manager at GO Car Wash Management Corp, you will play a key role in the success of our car wash operations. You will assist the Site General Manager in managing daily car wash operations, ensuring that all inventory, equipment, site, service, and safety standards are met. This includes working with the Site General Manager...

  • Restaurant Operations Manager

    4 weeks ago

    Winchester, Virginia, United States Little Caesars Full time

    General Manager Job DescriptionWe're seeking a highly skilled General Manager to lead our Little Caesars team. As a key member of our management team, you will be responsible for driving sales growth, improving customer satisfaction, and maintaining a clean and organized restaurant environment.Key Responsibilities:Ensure customers receive correct and...

  • Customer Service Representative

    3 weeks ago

    Winchester, Nevada, United States Kenya Zambrano - State Farm Agent Full time

    About the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative. As a key member of our team, you will be responsible for establishing and maintaining strong relationships with our clients, providing exceptional customer service, and promoting the growth of our insurance agency.Key...

  • Customer Service Representative

    3 weeks ago

    Winchester, Virginia, United States Carter Myers Automotive Full time

    Job DescriptionCarter Myers Automotive is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As an ACE at Customer Service, you will be responsible for managing all incoming service calls and providing status updates to our valued customers.Key Responsibilities:Manage all incoming service calls...

  • Dock & Door Account Manager

    2 weeks ago

    Winchester, United States Alliance Material Handling Full time

    Do you want to be our next millionaire? Yes, you read that correctly. Alliance Material Handling prides itself on making our employees MILLIONAIRES! Join our extraordinary team, where every employee is not just a part of the workforce but an essential stakeholder in our success. As a 100% Employee-Owned company, we believe in empowering our team members to...

  • Customer Service Representative

    4 weeks ago

    Winchester, Massachusetts, United States EcoShield Pest Solutions Full time

    About the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at EcoShield Pest Solutions. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues that may arise.Key...